Service Desk Technician

Service Desk Analyst Position Overview We are seeking an experienced Service Desk Analyst to provide first-level technical support for internal users in a fast-paced IT support environment. This role is responsible for managing incoming support requests, troubleshooting technical issues, documenting resolutions, and delivering exceptional customer service. The ideal candidate thrives in a structured, metrics-driven environment and enjoys helping users solve technology-related challenges.

Key Responsibilities

• Serve as the first point of contact for end-user technical support requests.
• Troubleshoot and resolve hardware, software, account access, and application-related issues.
• Provide support via phone, email, chat, and ticket management systems.
• Document incidents, troubleshooting steps, and resolutions accurately and thoroughly.
• Manage support tickets within established service levels and performance expectations.
• Escalate complex issues to appropriate support teams when necessary.
• Support user account administration and access-related requests.
• Collaborate closely with service desk leadership and technical teams to ensure timely issue resolution.
• Maintain a high level of customer satisfaction through professional and effective communication.
• Contribute to process improvement initiatives and knowledge-sharing activities.

Required Qualifications

• Experience in a help desk, service desk, or technical support environment.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Experience supporting desktop operating systems and business productivity applications.
• Familiarity with ticketing and incident management systems.
• Ability to work efficiently in a structured, high-volume support environment.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities while maintaining service quality.

Preferred Qualifications

• Experience supporting enterprise end users in a centralized support environment.
• Familiarity with user account management and access support processes.
• Experience handling phone-based technical support throughout the workday.
• Exposure to service metrics, performance goals, and quality standards.
• Experience working with cross-functional technical teams.

Work Environment

• Fast-paced service desk environment.
• High volume of phone-based user support.
• Structured training program with ongoing learning and development opportunities.
• Performance-driven environment with service-level and ticket management expectations.

Job Type & LocationThis is a Contract position based out of Louisville, KY. Pay and BenefitsThe pay range for this position is $19.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Louisville, KY. Application DeadlineThis position is anticipated to close on Nov 17, 2026. Workplace TypeThis is a fully onsite position in Louisville,KY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.