Jobs in the United States

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Added 2 mins ago
Director of Marketing & Communications - Hope Reins
Armstrong McGuire
Raleigh, NC
Hope Reins seeks a strategic, collaborative, and mission-driven leader to serve as its next Director of Marketing & Communications. The ideal candidate will develop and execute…
Added 7 mins ago
Workstream Project Manager, Revenue Cycle
Fresenius Medical Care
Remote, United States
…Operational Leaders, and Vendor resources supporting the EHR Program within Care Delivery at Fresenius Medical Care. Responsible for oversight, planning, execution, and delivery of all…
Added 7 mins ago
Workstream Project Manager, Clinical
Fresenius Medical Care
Remote, United States
…oversight and management of project delivery related to the EHR Program under Care Delivery – Fresenius Medical Care. This includes but is not limited to project management, sponsor/vendor…
Added 13 mins ago
UO
Communications and Outreach Manager
University of Colorado Denver
Boulder, CO
- $82,000 to $90,000 USD / year
The Strategic Relations and Communications Department at CU Boulder invites applications for a Communications and Outreach Manager! This role is a strategic multimedia communication…
Added 13 mins ago
UO
Executive Assistant
University of Colorado Denver
Boulder, CO
- $80,000 to $98,000 USD / year
…Chancellor for Student Life, the Executive Assistant and Operations Manager serves as a strategic administrative support partner to the Vice Chancellor and a key team member within the…
Added 18 mins ago
CI
Data Operations Specialist (Contractor)
Curinos Inc
Waltham, MA · NY · Chicago, IL
- $18 to $20 USD / hour
Ability to adapt to changing needs of department as it incorporates DPA and other SOP updates to align with strategic goals of operational efficiency with a proactive continuous-improvement…
Added 27 mins ago
Store Manager
AutoZone
Troutman, NC
As a Store Manager at AutoZone, you'll lead daily operations and inspire your team to deliver outstanding customer experiences in a high-energy retail environment. This role blends hands-on…
Added 35 mins ago
Email Partnerships Manager
SmartFinancial
Remote, United States
We’re looking for an experienced Email Partnerships Manager to join our performance marketing team and lead the strategy and execution of our third-party email marketing program. This role…
Added 35 mins ago
S
Customer Success Manager 1
SmartFinancial
Newport Beach, CA
- $70,034 USD / year
CSM1s who consistently meet and exceed performance expectations will be eligible to advance into Customer Success Manager 2 (CSM2) or Strategic Customer Success Manager (SCSM) roles.
Added 47 mins ago
Program Manager - Alexandria, VA
Military Spouse Jobs & VetJobs
United States
Akima Data Management is seeking a highly qualified Program Manager to lead a multidisciplinary team supporting mission-critical cybersecurity, information technology, and operational…
Added 53 mins ago
Manager, Organizational Development
Consigli Construction
Remote, United States
The Manager of Organizational Development will provide a comprehensive range of organizational development services that align with business needs. This role is designed to elevate talent…
Added 53 mins ago
Program Manager, Leadership Development Programs
Consigli Construction
Remote, United States
In collaboration with the Sr. Manager of Talent Development, the Program Manager, (Leadership) Development Programs will assist in leading, growing and executing organizational leadership…
Added 54 mins ago
Workstream Project Manager, Clinical
FMS USA Fresenius Mgmt Services Inc
Remote, United States
Serve as the clinical PM for the EHR Transformation program, ensuring the system design, build, testing, and deployment reflect how Fresenius Kidney Care delivers dialysis care while…
Added 54 mins ago
Workstream Project Manager, Revenue Cycle
FMS USA Fresenius Mgmt Services Inc
Remote, United States
Serve as the Revenue Cycle PM for the EHR Transformation program, ensuring the system design, build, testing, and deployment reflect how Fresenius Kidney Care delivers dialysis care while…
Added 56 mins ago
CC
Assistant Operations Manager
Consigli Construction
Milford, MA
- $75,000 to $90,000 USD / year
The Assistant Operations Manager supports the Director, General Superintendent in leading construction operations across multiple regions. This role plays a critical part in operational…
Added 56 mins ago
CC
Assistant Operations Manager
Consigli Construction
Boston, MA
- $75,000 to $90,000 USD / year
The Assistant Operations Manager supports the Director, General Superintendent in leading construction operations across multiple regions. This role plays a critical part in operational…
Added 58 mins ago
C|
Sr. Technical Product Manager
Connexity | Skimlinks, a Taboola company
Remote, United States
- $175,000 to $200,000 USD / year
The Role: We're looking for a Senior Technical Product Manager to own two of the highest-leverage areas in our publisher business: the products our enterprise publishers rely on every day,…
Added 1 hour ago
HH
Quality Assurance & Compliance Manager
Helpful Hearts Health Services Inc
Columbia, MD
- $60,000 to $68,000 USD / year
The Quality Assurance & Compliance Manager (QA) is responsible for ensuring Helpful Hearts Health Services Inc’s compliance with all applicable federal, state, and local regulations…
Added 1 hour ago
Manager, Strategic Accounts (Remote)
BioTissue Holdings Inc
Miami, FL · Atlanta, GA · Dallas, TX · Charlotte, NC · Philadelphia, PA · New York, NY · Chicago, IL
The Manager, Strategic Accounts maximizes sales and profitability within strategic Health Systems, GPOs and Private Equity backed ocular organizations. The incumbent will establish, advance…
Added 1 hour ago
Digital Program Manager
The Freeman Company
IL · NV · TX
We are seeking a Digital Program Manager to help deliver a portfolio of digital commerce programs that drive revenue and improve how we serve our customers. Reporting to the VP, Digital…
Added 2 hours ago
VP
Pain Territory Account Manager, Provo Utah
Vertex Pharmaceuticals Incorporated
Colorado Springs, CO
- $133,600 to $200,400 USD / year
…new options for the treatment of pain. The Territory Account Manager will be responsible for establishing and maintaining relationships with key institutional decision makers and affiliated…
Added 2 hours ago
UO
Design and Construction Project Manager
University of Colorado Denver
Boulder, CO
- $82,000 to $87,500 USD / year
The Project Manager serves as a key representative of the University in the planning and execution of construction and renovation projects across campus. In this role, you will define…
Added 2 hours ago
Global Facilities Manager
Verra Mobility
Mesa, AZ
The Manager, Global Facilities is a hands-on facilities management leader responsible for reliable day-to-day operations across a geographically dispersed portfolio of corporate offices,…
Added 2 hours ago
Logistics Manager, Ford Energy
Ford Motor Company
Glendale, KY
Added 2 hours ago
Campaign Manager-Judicial Accountability/ Maine Supreme Court (REMOTE)
Center for Community Alternatives
Portland, ME
…had harmful records. We also run a training and mentorship program that supports public interest lawyers who are interested in becoming state court judges, and we co-founded the State…

TEKsystems

Service Desk Analyst

Lansing, MI, United States

$25 to $30 USD / hour

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Job details

Pay: $25 to $30 USD / hour
Posting language: English
Posted: Nov 5, 2026

Original job description

DescriptionSERVICE DESK ANALYSTExperienced technical support professional | 5+ yearsPOSITION SUMMARYThe Service Desk Analyst provides high-quality technical support to employees across the organization and serves as a key point of contact for day-to-day technology needs. This position troubleshoots and resolves hardware, software, application, identity, connectivity, and Microsoft 365 issues while delivering an exceptional customer experience.With approximately five or more years of IT support experience, the Service Desk Analyst is expected to independently manage more complex support issues, take ownership through resolution, recognize recurring issues, contribute to knowledge documentation, and partner with other IT teams when escalation is required.Key Responsibilities Provide responsive, customer-focused technical support through phone, email, chat, remote support, and in-person interactions. Troubleshoot and resolve issues involving Windows 11, Microsoft 365, Microsoft Teams, Outlook, OneDrive, SharePoint, printers, mobile devices, laptops, and related business technology. Support user accounts, password and authentication issues, access requests, and Microsoft Entra ID / Active Directory environments. Diagnose hardware, software, networking, VPN, connectivity, and peripheral issues. Take ownership of incidents and service requests from initial contact through resolution, keeping customers informed throughout the process. Manage and prioritize assigned tickets within established service levels and escalate issues when appropriate. Provide support for employee onboarding, offboarding, equipment provisioning, device replacement, and application access. Assist employees with using technology effectively, not simply fixing technical problems. Identify recurring issues and recommend opportunities to improve support processes or reduce future incidents. Create and maintain clear knowledge articles, troubleshooting guides, and end-user documentation. Work closely with infrastructure, security, applications, and other IT team members to resolve complex issues. Follow established cybersecurity practices related to account access, device security, phishing, data protection, and incident escalation. Participate in technology rollouts, upgrades, hardware refreshes, and other IT initiatives. Provide guidance and informal mentoring to less-experienced Service Desk team members when appropriate.Qualifications Required 5+ years of experience providing Service Desk, Help Desk, Desktop Support, or similar end-user technology support. Strong troubleshooting experience with Windows and Microsoft 365 environments. Experience supporting laptops, desktops, mobile devices, printers, docking stations, monitors, and other end-user hardware. Working knowledge of Active Directory and/or Microsoft Entra ID, user accounts, groups, permissions, and authentication. Experience using an IT Service Management (ITSM) or ticketing platform. Solid understanding of networking fundamentals including Wi-Fi, TCP/IP, DNS, VPN, and basic connectivity troubleshooting. Ability to troubleshoot issues independently and know when escalation is appropriate. Excellent written and verbal communication skills. Strong customer service skills with the ability to communicate technical information clearly to non-technical employees. Ability to prioritize multiple requests while maintaining strong follow-through and attention to detail.Preferred Experience supporting employees in a distributed or multi-office environment. Experience with Microsoft Intune, endpoint management, device deployment, and software distribution. Familiarity with MFA, Conditional Access, and modern identity management. Experience with remote desktop or virtual desktop environments. Familiarity with ITIL practices, particularly incident, request, and problem management. Microsoft, CompTIA, or ITIL certification is a plus. Experience supporting construction, engineering, professional services, or other project-based organizations is beneficial.SkillsHelp desk, Support, Help desk support, Troubleshooting, Service desk, Office 365, active directory, Entra ID, windows, ticketing system, Customer Service, intune, mfa, azure virtual desktop, citrix, vmware horizon, powershell, asset management, comptia a+Top Skills DetailsHelp desk,Support,Help desk support,Troubleshooting,Service desk,Office 365,active directory,Entra ID,windows,ticketing system,Customer ServiceAdditional Skills & Qualifications-Microsoft Intune / Endpoint Manager-MFA and Conditional Access administration-Azure Virtual Desktop, Citrix, or VMware Horizon-ITIL foundation or service management experience-CompTIA A+, Network+, or Microsoft certifications-Experience with device imaging and deployments-PowerShell scripting basics-Construction, engineering, or professional services industry experience-Asset management and inventory tracking-Experience supporting hybrid or remote work environmentsExperience LevelExpert Level Job Type & LocationThis is a Contract to Hire position based out of Lansing, MI. Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Lansing, MI. Application DeadlineThis position is anticipated to close on Nov 19, 2026. Workplace TypeThis is a fully onsite position in Lansing,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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Skills

Technical support
Microsoft 365
Documentation
Microsoft Windows
Microsoft Teams
Microsoft Outlook
Microsoft SharePoint
Microsoft Active Directory
VPN
Troubleshooting
IT service management
DNS
Troubleshoot
Customer service
Microsoft Access
ITIL
ITIL certification
VMware
Microsoft PowerShell
Microsoft Azure
A+
Network+

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