Jobs in the United States

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UO
OSP Construction Manager
Utilities One
Seattle, WA
- $90,000 to $120,000 USD / year
The Construction Manager / Operations Program Manager (OPM) is responsible for the overall planning, execution, client management, and operational oversight of construction projects. This…
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UO
OSP Construction Manager
Utilities One
Tacoma, WA
- $90,000 to $120,000 USD / year
The Construction Manager / Operations Program Manager (OPM) is responsible for the overall planning, execution, client management, and operational oversight of construction projects. This…
Added just now
TC
Hospital School Program Educator
The Children's Hospital of Philadelphia
United States
- $76,100 to $97,000 USD / year
The Hospital School Program Educator (Level 1) is responsible for the creation and delivery of individualized, developmentally appropriate educational experiences to eligible hospital…
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MANAGER CUSTOMER MARKETING PROGRAMS & DELIVERY
SBH
Plano, TX
The Manager, Customer Marketing Programs & Delivery supports the successful execution of Customer Marketing initiatives across CRM, Loyalty, Personalization, Customer Data, and Marketing…
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Manager, Market Access Marketing Operations
Johnson & Johnson HCS Inc. Legal Entity
Titusville, NJ · Horsham, PA
Johnson & Johnson Health Care Systems Inc. (Strategic Customer Group, SCG) is recruiting for a Manager, Market Access Marketing (MAM) Operations.
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Supply Chain Collaboration (SCC) Manager, Solutions Enablement
Ethicon Inc. Legal Entity
Remote, United States
Ethicon, a member of Johnson & Johnson's Group of Companies, is currently recruiting a Manager, Supply Chain Collaboration (SCC) Solutions Enablement in the Transcend Business…
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Head, Leadership Capabilities - Learn
Johnson & Johnson Services Inc. Legal Entity
New Brunswick, NJ
Oversee leadership development from manager through Senior Director level, ensuring solutions strengthen leadership effectiveness, talent readiness, and business performance.
Added 2 mins ago
CoE NPI Supply Chain Program Manager
Applied Materials
Santa Clara, CA · Santa Clara
We are looking for an accomplished NPI Supply Chain Program Manager with a strong sense of accountability to join our CoE NPI Supply Chain Program team. The successful candidate will own…
Added 2 mins ago
Service Product Line Manager
Applied Materials
Santa Clara, CA · Santa Clara
…goals and leverage core competencies in product marketing, program management, semiconductor equipment and field…
Added 2 mins ago
WP
Copy of Assistant Project Manager, Renewables Division
WESTWOOD PROFESSIONAL SERVICES INC
Englewood, CO
- $65,000 to $85,000 USD / year
Assistant Project Manager, Renewables Division
Added 2 mins ago
Implementation Project Manager
FSV Payment Systems, Inc.
Jacksonville, FL · Atlanta, GA · Minneapolis, MN
Participates in the identification, design, development and implementation of assigned projects. Assigned projects may be general or systems related in nature. Interfaces with internal and…
Added 2 mins ago
Project Manager
FSV Payment Systems, Inc.
Jacksonville, FL · Atlanta, GA · Minneapolis, MN · Charlotte, NC
Participates in the identification, design, development and implementation of assigned projects within Prepaid. Assigned projects may be general or systems related in nature. Interfaces…
Added 2 mins ago
Digital Business Relationship Manager for Commercial Engines (Onsite)
RTX
United States
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years.
Added 2 mins ago
Senior Manager, Trusted Components R&D
RTX
United States
Collins Applied Research & Technology seeks a Senior Engineering Manager of Trusted Components R&D to lead a multi-disciplinary department of software, systems, cyber, and firmware…
Added 2 mins ago
Metrology Engineer
RTX
United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 3 mins ago
SO
IT System Administration - Senior/Specialist (ServiceNow System Administrator )
State of Washington
Olympia, WA
- $94,620 to $127,248 USD / year
…Supervisor for Content Management, who reports to the Senior Manager of IT Operations, under the direction of the Deputy Chief Information Officer and Chief Information…
Added 2 mins ago
C
PLC/Automation Controls Technician – 1st or 2nd Shift
Carpenter
Fogelsville, PA
- $40 to $45 USD / hour
Advise Maintenance Manager of electrical/mechanical problems and provide recommendations for solutions.
Added 3 mins ago
SO
Paralegal 1 (with in-training from LA2) - Torts Division - Olympia - AGO INTERNAL ONLY
State of Washington
Olympia, WA
- $4,004 to $6,384 USD / month
…matters, we invite you to consider our 12-month in-training program from Legal Assistant 2 to Paralegal…
Added 3 mins ago
Customer Service Representative- Evening Shift Role or Day/Evening Split Shift Role
CDM Smith
Concord, CA
Manage the Customer Service email inbox, responding to customer inquiries regarding program eligibility, project status, construction activities, required documentation, scheduling, and…
Added 3 mins ago
Fitness Trainer
Planet Fitness-United Fitness Partners
Bessemer, AL
Design individual workout programs that meet our club members fitness levels and that builds their confidence with the use of our equipment.
Added 3 mins ago
Director of Digital and Demand Generation
ZYLO, INC.
Indianapolis, IN
…new-business pipeline.You will select and manage agency partners, own program budget, and use AI to extend what a small team can…
Added 4 mins ago
Strategic Customer Development Manager
INPRO CORP
MUSKEGO, WI
Added 4 mins ago
Manager, People Ops & Automation
Coinbase
Madison, WI
You'll own the design, execution, and continuous improvement of HR service delivery, partnering closely within our People Ops team and with partner teams like IT, Payroll, HR M&A, and HR…
Added 5 mins ago
Professional Services Project Manager
SUSE LLC
VA · IL · UT · TX
As a Project Manager, you will lead projects or specialized initiatives, act as the primary point of contact for stakeholders in your assigned projects. You will have moderate autonomy in…
Added 5 mins ago
FY27 Intern - Telemetry Firmware, Driver and Tools Developer Internship - Canada (16 months)
ON, CA
…Software team. The successful candidate will contribute to the design, development, and validation of next-generation telemetry solutions used for power, thermal, reliability, and system…

TEKsystems

Service Desk Analyst

Lansing, MI, United States

$25 to $30 USD / hour

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Job details

Pay: $25 to $30 USD / hour
Posting language: English
Posted: Nov 5, 2026

Original job description

DescriptionSERVICE DESK ANALYSTExperienced technical support professional | 5+ yearsPOSITION SUMMARYThe Service Desk Analyst provides high-quality technical support to employees across the organization and serves as a key point of contact for day-to-day technology needs. This position troubleshoots and resolves hardware, software, application, identity, connectivity, and Microsoft 365 issues while delivering an exceptional customer experience.With approximately five or more years of IT support experience, the Service Desk Analyst is expected to independently manage more complex support issues, take ownership through resolution, recognize recurring issues, contribute to knowledge documentation, and partner with other IT teams when escalation is required.Key Responsibilities Provide responsive, customer-focused technical support through phone, email, chat, remote support, and in-person interactions. Troubleshoot and resolve issues involving Windows 11, Microsoft 365, Microsoft Teams, Outlook, OneDrive, SharePoint, printers, mobile devices, laptops, and related business technology. Support user accounts, password and authentication issues, access requests, and Microsoft Entra ID / Active Directory environments. Diagnose hardware, software, networking, VPN, connectivity, and peripheral issues. Take ownership of incidents and service requests from initial contact through resolution, keeping customers informed throughout the process. Manage and prioritize assigned tickets within established service levels and escalate issues when appropriate. Provide support for employee onboarding, offboarding, equipment provisioning, device replacement, and application access. Assist employees with using technology effectively, not simply fixing technical problems. Identify recurring issues and recommend opportunities to improve support processes or reduce future incidents. Create and maintain clear knowledge articles, troubleshooting guides, and end-user documentation. Work closely with infrastructure, security, applications, and other IT team members to resolve complex issues. Follow established cybersecurity practices related to account access, device security, phishing, data protection, and incident escalation. Participate in technology rollouts, upgrades, hardware refreshes, and other IT initiatives. Provide guidance and informal mentoring to less-experienced Service Desk team members when appropriate.Qualifications Required 5+ years of experience providing Service Desk, Help Desk, Desktop Support, or similar end-user technology support. Strong troubleshooting experience with Windows and Microsoft 365 environments. Experience supporting laptops, desktops, mobile devices, printers, docking stations, monitors, and other end-user hardware. Working knowledge of Active Directory and/or Microsoft Entra ID, user accounts, groups, permissions, and authentication. Experience using an IT Service Management (ITSM) or ticketing platform. Solid understanding of networking fundamentals including Wi-Fi, TCP/IP, DNS, VPN, and basic connectivity troubleshooting. Ability to troubleshoot issues independently and know when escalation is appropriate. Excellent written and verbal communication skills. Strong customer service skills with the ability to communicate technical information clearly to non-technical employees. Ability to prioritize multiple requests while maintaining strong follow-through and attention to detail.Preferred Experience supporting employees in a distributed or multi-office environment. Experience with Microsoft Intune, endpoint management, device deployment, and software distribution. Familiarity with MFA, Conditional Access, and modern identity management. Experience with remote desktop or virtual desktop environments. Familiarity with ITIL practices, particularly incident, request, and problem management. Microsoft, CompTIA, or ITIL certification is a plus. Experience supporting construction, engineering, professional services, or other project-based organizations is beneficial.SkillsHelp desk, Support, Help desk support, Troubleshooting, Service desk, Office 365, active directory, Entra ID, windows, ticketing system, Customer Service, intune, mfa, azure virtual desktop, citrix, vmware horizon, powershell, asset management, comptia a+Top Skills DetailsHelp desk,Support,Help desk support,Troubleshooting,Service desk,Office 365,active directory,Entra ID,windows,ticketing system,Customer ServiceAdditional Skills & Qualifications-Microsoft Intune / Endpoint Manager-MFA and Conditional Access administration-Azure Virtual Desktop, Citrix, or VMware Horizon-ITIL foundation or service management experience-CompTIA A+, Network+, or Microsoft certifications-Experience with device imaging and deployments-PowerShell scripting basics-Construction, engineering, or professional services industry experience-Asset management and inventory tracking-Experience supporting hybrid or remote work environmentsExperience LevelExpert Level Job Type & LocationThis is a Contract to Hire position based out of Lansing, MI. Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Lansing, MI. Application DeadlineThis position is anticipated to close on Nov 19, 2026. Workplace TypeThis is a fully onsite position in Lansing,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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