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Added 3 mins ago
Technical Program Manager III, Tooling Automation and Analytics, Google Cloud
Google
Sunnyvale, CA
…choices and budget. To accomplish this, you will work with SRE, software engineering, and Google finance teams to deliver solutions to very complex capacity…
Added 5 mins ago
GA
Director, Architecture and Data
GE Aerospace
Dover, DE
- $152,000 to $202,000 USD / year
…and owns the foundation for how Defense & Systems architects software environments and delivers a data fabric that enables the use of…
Added 5 mins ago
Senior Client Engagement Manager (Post-Pay)
Lyric
Dover, DE
The Senior Client Engagement Manager (Post-Pay) is the primary client-facing lead responsible for translating payer needs into clear, complete, and implementable requirements across the…
Added 5 mins ago
C
Program Manager/ Implementation Lead (Ketryx)
Cognizant
Dover, DE
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added 5 mins ago
Program/Project Manager- Party Data & Product
JPMorgan Chase
Newark, DE
As a Vice President Project/Program Manager in the Party Data & Product team, you will manage planning, governance, and execution across the portfolio. You will lead technical delivery…
Added 5 mins ago
HT
Senior Account Manager - Federal Systems, Mission Critical Facilities & Data Centers - | Washington, DC Metro Area (DC, Northern Virginia & Maryland)
Honeywell Technologies
Dover, DE
- $144,000 to $215,000 USD / year
As a Senior Account Manager at Honeywell, you will develop and grow strategic customer relationships across the Building Automation and Building Solutions portfolio. Reporting to Sales…
Added 5 mins ago
C
Program Manager / Implementation Lead (Ketryx)
Cognizant
Dover, DE
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added 5 mins ago
HT
Senior Account Manager Federal - Industrial & Strategic Accounts - North and South Carolina
Honeywell Technologies
Dover, DE
- $166,000 to $250,000 USD / year
As a Senior Account Manager – Federal, Industrial & Strategic Accounts at Honeywell, you will be responsible for driving sales growth across a portfolio of federal, industrial, utility, and…
Added 7 mins ago
Release Management Analyst-- Junior
CGI
Fairfax, VA
The Junior Software Release Management Analyst supports the NMS Software Release Manager within the Systems Engineering organization in the planning, coordination, and execution of software…
Added 9 mins ago
Sr Engineering Manager
MED Medtronic Inc
Tempe, AZ
Medtronic’s Microelectronic Solutions location in Tempe, Arizona is seeking a Sr Test Engineering Manager that will accept the challenge of developing and leading a highly effective team…
Added 16 mins ago
EL
Construction Materials Project Manager
ECS Ltd
Frederick, MD
- $75,000 to $95,000 USD / year
ECS Limited is offering a unique opportunity for a talented Construction Materials Testing (CMT) Project Manager I to join our Frederick field services team and advance in a dynamic work…
Added 18 mins ago
GA
Director, Architecture and Data
GE Aerospace
Detroit, MI
- $152,000 to $202,000 USD / year
…and owns the foundation for how Defense & Systems architects software environments and delivers a data fabric that enables the use of…
Added 18 mins ago
C
Program Manager / Implementation Lead (Ketryx)
Cognizant
Lansing, MI
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added 18 mins ago
HT
Senior Account Manager - Federal Systems, Mission Critical Facilities & Data Centers - | Washington, DC Metro Area (DC, Northern Virginia & Maryland)
Honeywell Technologies
Lansing, MI
- $144,000 to $215,000 USD / year
As a Senior Account Manager at Honeywell, you will develop and grow strategic customer relationships across the Building Automation and Building Solutions portfolio. Reporting to Sales…
Added 18 mins ago
C
Program Manager/ Implementation Lead (Ketryx)
Cognizant
Lansing, MI
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added 18 mins ago
HT
Senior Account Manager Federal - Industrial & Strategic Accounts - North and South Carolina
Honeywell Technologies
Lansing, MI
- $166,000 to $250,000 USD / year
As a Senior Account Manager – Federal, Industrial & Strategic Accounts at Honeywell, you will be responsible for driving sales growth across a portfolio of federal, industrial, utility, and…
Added 18 mins ago
Senior Client Engagement Manager (Post-Pay)
Lyric
Lansing, MI
The Senior Client Engagement Manager (Post-Pay) is the primary client-facing lead responsible for translating payer needs into clear, complete, and implementable requirements across the…
Added 21 mins ago
D
Senior Customer Success Manager
Deputy
Remote, United States
- $84,000 to $115,500 USD / year
As a Senior Customer Success Manager (Senior CSM) at Deputy, you are the trusted strategic partner and customer advocate for a dedicated portfolio of high-value Mid-Market and Enterprise…
Added 43 mins ago
Sr Consultant, Software Engineer (AI Engineer)
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
Significant experience leading technology strategy, product/platform management, software engineering, architecture, or digital transformation in a complex enterprise; experience in a…
Added 44 mins ago
Technical Program Manager III, Software Tools
Google
Austin, TX · Addison, TX · New York, NY · Reston, VA · Seattle, WA · San Francisco, CA · Sunnyvale, CA
In this role, you will sit at the intersection of ServiceNow platform operations, product strategy, and software engineering execution partnering closely with product managers to prioritize…
Added 45 mins ago
SA
Supplier Quality Specialist - Propulsion (R6585)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities…
Added 45 mins ago
SA
Supplier Quality Specialist - PCBA (R6587)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities…
Added 45 mins ago
SA
Supplier Quality Specialist - Harnessing (R6588)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities…
Added 45 mins ago
SA
Supplier Quality Specialist - Composites (R6586)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities…
Added 46 mins ago
Software Lead and Integration Manager
IESE Solutions
Peterson Space Force Base, CO
IESE Solutions is seeking a Software Lead and Integration Manager who can be the bridge between the engineering team and user communities for seamless user experiences. As a software…

TEKsystems

Service Desk Analyst

Lansing, MI, United States

$25 to $30 USD / hour

Apply About employer

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Job details

Pay: $25 to $30 USD / hour
Posting language: English
Posted: Nov 5, 2026

Original job description

DescriptionSERVICE DESK ANALYSTExperienced technical support professional | 5+ yearsPOSITION SUMMARYThe Service Desk Analyst provides high-quality technical support to employees across the organization and serves as a key point of contact for day-to-day technology needs. This position troubleshoots and resolves hardware, software, application, identity, connectivity, and Microsoft 365 issues while delivering an exceptional customer experience.With approximately five or more years of IT support experience, the Service Desk Analyst is expected to independently manage more complex support issues, take ownership through resolution, recognize recurring issues, contribute to knowledge documentation, and partner with other IT teams when escalation is required.Key Responsibilities Provide responsive, customer-focused technical support through phone, email, chat, remote support, and in-person interactions. Troubleshoot and resolve issues involving Windows 11, Microsoft 365, Microsoft Teams, Outlook, OneDrive, SharePoint, printers, mobile devices, laptops, and related business technology. Support user accounts, password and authentication issues, access requests, and Microsoft Entra ID / Active Directory environments. Diagnose hardware, software, networking, VPN, connectivity, and peripheral issues. Take ownership of incidents and service requests from initial contact through resolution, keeping customers informed throughout the process. Manage and prioritize assigned tickets within established service levels and escalate issues when appropriate. Provide support for employee onboarding, offboarding, equipment provisioning, device replacement, and application access. Assist employees with using technology effectively, not simply fixing technical problems. Identify recurring issues and recommend opportunities to improve support processes or reduce future incidents. Create and maintain clear knowledge articles, troubleshooting guides, and end-user documentation. Work closely with infrastructure, security, applications, and other IT team members to resolve complex issues. Follow established cybersecurity practices related to account access, device security, phishing, data protection, and incident escalation. Participate in technology rollouts, upgrades, hardware refreshes, and other IT initiatives. Provide guidance and informal mentoring to less-experienced Service Desk team members when appropriate.Qualifications Required 5+ years of experience providing Service Desk, Help Desk, Desktop Support, or similar end-user technology support. Strong troubleshooting experience with Windows and Microsoft 365 environments. Experience supporting laptops, desktops, mobile devices, printers, docking stations, monitors, and other end-user hardware. Working knowledge of Active Directory and/or Microsoft Entra ID, user accounts, groups, permissions, and authentication. Experience using an IT Service Management (ITSM) or ticketing platform. Solid understanding of networking fundamentals including Wi-Fi, TCP/IP, DNS, VPN, and basic connectivity troubleshooting. Ability to troubleshoot issues independently and know when escalation is appropriate. Excellent written and verbal communication skills. Strong customer service skills with the ability to communicate technical information clearly to non-technical employees. Ability to prioritize multiple requests while maintaining strong follow-through and attention to detail.Preferred Experience supporting employees in a distributed or multi-office environment. Experience with Microsoft Intune, endpoint management, device deployment, and software distribution. Familiarity with MFA, Conditional Access, and modern identity management. Experience with remote desktop or virtual desktop environments. Familiarity with ITIL practices, particularly incident, request, and problem management. Microsoft, CompTIA, or ITIL certification is a plus. Experience supporting construction, engineering, professional services, or other project-based organizations is beneficial.SkillsHelp desk, Support, Help desk support, Troubleshooting, Service desk, Office 365, active directory, Entra ID, windows, ticketing system, Customer Service, intune, mfa, azure virtual desktop, citrix, vmware horizon, powershell, asset management, comptia a+Top Skills DetailsHelp desk,Support,Help desk support,Troubleshooting,Service desk,Office 365,active directory,Entra ID,windows,ticketing system,Customer ServiceAdditional Skills & Qualifications-Microsoft Intune / Endpoint Manager-MFA and Conditional Access administration-Azure Virtual Desktop, Citrix, or VMware Horizon-ITIL foundation or service management experience-CompTIA A+, Network+, or Microsoft certifications-Experience with device imaging and deployments-PowerShell scripting basics-Construction, engineering, or professional services industry experience-Asset management and inventory tracking-Experience supporting hybrid or remote work environmentsExperience LevelExpert Level Job Type & LocationThis is a Contract to Hire position based out of Lansing, MI. Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Lansing, MI. Application DeadlineThis position is anticipated to close on Nov 19, 2026. Workplace TypeThis is a fully onsite position in Lansing,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

Technical support
Microsoft 365
Documentation
Microsoft Windows
Microsoft Teams
Microsoft Outlook
Microsoft SharePoint
Microsoft Active Directory
VPN
Troubleshooting
IT service management
DNS
Troubleshoot
Customer service
Microsoft Access
ITIL
ITIL certification
VMware
Microsoft PowerShell
Microsoft Azure
A+
Network+

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