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Utilities Compliance Manager
Sun, Inc.
Southfield, MI
The Utilities Compliance Manager partners with the Director of Utilities & Infrastructure to support the reliable operation, maintenance, and regulatory compliance of community water,…
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Lead AI Product Manager, Private Markets
Markit North America
NY · VA · TX · Raleigh, NC
…lifecycle across Private Equity, Venture Capital, Real Estate, Infrastructure, and Private Credit markets. As part of the flagship iLEVEL product organization, you will work with a highly…
Added 1 min ago
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DOE Section Manager - Construction (Nationwide)
Burns & McDonnell
Kansas City, MO
- $135,000 to $280,000 USD / year
Description The Department of Energy (DOE) Construction Section Manager is responsible for the strategic leadership, operational performance, and growth of the DOE construction project…
Added 2 mins ago
RD
Data Center Compliance Analyst
Rowan Digital Infrastructure
Denver, CO · Seattle, WA
- $90,000 to $105,000 USD / year
…Rowan’s second-line Governance, Risk, and Compliance (GRC) program across SOC 2, ISO 27001, and PCI DSS. This Senior Associate-level Compliance Analyst role keeps compliance activities…
Added 2 mins ago
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Rail & Transit Territory Sales Manager - GCG Connectivity & Power Solutions - Remote + Travel
GCG
Jefferson City, MO
- $120,000 to $130,000 USD / year
As our Rail & Transit Territory Sales Manager, you will serve as a trusted partner to OEMs, engineering teams, and procurement professionals-offering technical product guidance, delivering…
Added 3 mins ago
VC
Sales Ops & Eblmt-Sr Mgr
Verizon Corp Rsrcs Group LLC
Basking Ridge, NJ · Irving, TX · Cary, NC · Temple Terrace, FL
- $104,500 to $200,000 USD / year
…loop between Business Markets front line sales and support infrastructure, gathering insights from roundtables and cross-functional forums to eliminate friction for sellers. Additionally,…
Added 4 mins ago
A
Threat Informed Defense Senior Manager
Accenture
St. Louis, MO
- $132,500 to $338,300 USD / year
…and engineering core of a global cyber threat intelligence program serving mission-critical industry environments. As the Threat Informed Defense Senior Manager, you will own the capability…
Added 4 mins ago
Senior Field Marketing Manager
eSentire
United States
…organizations, with 65% of its global base recognized as critical infrastructure, vital to economic health and stability. By combining open XDR platform technology, 24/7 threat hunting, and…
Added 5 mins ago
Program Manager
Zayo
Jefferson City, MO
The Program Manager will work with the Sr. Manager, Business Performance to support a Customer Program and to serve as national Project Delivery (PD) liaison, identifying best practices,…
Added 5 mins ago
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Commercial Technical Program Manager
Oracle
Jefferson City, MO
- $126,200 to $264,100 USD / year
Unlike a traditional technical program manager focused solely on engineering delivery, this role requires strong commercial acumen and an understanding of how infrastructure readiness,…
Added 5 mins ago
Platform Engineer - Remote
SitusAMC
Jefferson City, MO
This highly visible role partners with engineering, DevOps, Agile delivery, security, infrastructure, architecture, compliance, and business stakeholders. The role also leads the Azure…
Added 5 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Jefferson City, MO
…Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical expertise and organizational skills to drive execution of child…
Added 5 mins ago
Net Zero Manager, Supplier Clean Energy
Meta
Jefferson City, MO
…expertise with fluency in carbon accounting, knowledge of digital infrastructure decarbonization best practices, and methodologies for recognizing emission reductions in products and…
Added 5 mins ago
Manager Database Administrator - Remote US
SitusAMC
Jefferson City, MO
…availability, performance, and security of our AWS RDS and EC2 database infrastructure. This role will be responsible for day-to-day operations in addition to setting strategic direction…
Added 5 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Jefferson City, MO
SitusAMC is on a Digital Transformation journey to implement and automate the infrastructure, platform creation by developing and executing Infrastructure as Code capabilities. This role…
Added 6 mins ago
BA
Project Manager (Design and Construction)
Brailsford and Dunlavey
San Francisco, CA
- $100,000 to $150,000 USD / year
Brailsford & Dunlavey (B&D), which now includes Project Management Advisors (PMA), is seeking a Project Manager to join our team in South San Francisco.
Added 6 mins ago
Applications Manager
Canopy Standard
Jackson, MS
Employee Wellness Program and Counseling Services
Added 6 mins ago
Branch Manager
Supply Technologies
Dublin, VA
…and emerging technologies, and a singularly connected global infrastructure, only Supply Technologies has the intellectual and technological infrastructure to give you a program of process,…
Added 7 mins ago
Sr Program Manager, AWS Health & Safety
Amazon Data Services, Inc.
Herndon, VA
As a Senior Program Manager, you will work across teams to collaborate, generate buy-in, develop and execute to a plan. You will drive the expansion and growth of our global safety…
Added 7 mins ago
Project Manager
University of Virginia
Charlottesville, VA
…Construction and Renovations (CC&R) department as a Project Manager working around the UVA Health System where you can help create the spaces where our community heals, recovers, and gets…
Added 7 mins ago
Project Coordinator
University of Virginia
Charlottesville, VA
…Health Division of CC&R is focused on healthcare, research, and infrastructure projects where you’ll keep complex healthcare projects moving forward, from early planning through opening…
Added 7 mins ago
Sales Area Manager - Silicon Valley
Emerson
Remote, United States
Sales Area Manager - Silicon Valley & Central Coast
Added 7 mins ago
SSLC IT Technical Support Specialist
TX-HHSC-DSHS-DFPS
AUSTIN, TX
…as needed. Guide others. Acts as a point person during the manager's absence. Assists with project management completion goals. Adheres in accordance with HHSC (Health and Human Services…
Added 10 mins ago
IT PMO Lead, DoD Programs (Secret Clearance)
SHR Consulting Group, LLC
Arlington, VA
SHR Consulting Group, LLC is a small business delivering enterprise IT, cybersecurity, and program management services to the Department of Defense and federal civilian agencies. We support…
Added 10 mins ago
Business Process Manager (Expert)
BAE Systems
Herndon, VA
We are looking for experienced Program Manager to join our technology-based program supporting a key government customer. This program will deliver engineering services for network…

TEKsystems

Service Desk Analyst

Lansing, MI, United States

$25 to $30 USD / hour

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Job details

Pay: $25 to $30 USD / hour
Posting language: English
Posted: Nov 5, 2026

Original job description

DescriptionSERVICE DESK ANALYSTExperienced technical support professional | 5+ yearsPOSITION SUMMARYThe Service Desk Analyst provides high-quality technical support to employees across the organization and serves as a key point of contact for day-to-day technology needs. This position troubleshoots and resolves hardware, software, application, identity, connectivity, and Microsoft 365 issues while delivering an exceptional customer experience.With approximately five or more years of IT support experience, the Service Desk Analyst is expected to independently manage more complex support issues, take ownership through resolution, recognize recurring issues, contribute to knowledge documentation, and partner with other IT teams when escalation is required.Key Responsibilities Provide responsive, customer-focused technical support through phone, email, chat, remote support, and in-person interactions. Troubleshoot and resolve issues involving Windows 11, Microsoft 365, Microsoft Teams, Outlook, OneDrive, SharePoint, printers, mobile devices, laptops, and related business technology. Support user accounts, password and authentication issues, access requests, and Microsoft Entra ID / Active Directory environments. Diagnose hardware, software, networking, VPN, connectivity, and peripheral issues. Take ownership of incidents and service requests from initial contact through resolution, keeping customers informed throughout the process. Manage and prioritize assigned tickets within established service levels and escalate issues when appropriate. Provide support for employee onboarding, offboarding, equipment provisioning, device replacement, and application access. Assist employees with using technology effectively, not simply fixing technical problems. Identify recurring issues and recommend opportunities to improve support processes or reduce future incidents. Create and maintain clear knowledge articles, troubleshooting guides, and end-user documentation. Work closely with infrastructure, security, applications, and other IT team members to resolve complex issues. Follow established cybersecurity practices related to account access, device security, phishing, data protection, and incident escalation. Participate in technology rollouts, upgrades, hardware refreshes, and other IT initiatives. Provide guidance and informal mentoring to less-experienced Service Desk team members when appropriate.Qualifications Required 5+ years of experience providing Service Desk, Help Desk, Desktop Support, or similar end-user technology support. Strong troubleshooting experience with Windows and Microsoft 365 environments. Experience supporting laptops, desktops, mobile devices, printers, docking stations, monitors, and other end-user hardware. Working knowledge of Active Directory and/or Microsoft Entra ID, user accounts, groups, permissions, and authentication. Experience using an IT Service Management (ITSM) or ticketing platform. Solid understanding of networking fundamentals including Wi-Fi, TCP/IP, DNS, VPN, and basic connectivity troubleshooting. Ability to troubleshoot issues independently and know when escalation is appropriate. Excellent written and verbal communication skills. Strong customer service skills with the ability to communicate technical information clearly to non-technical employees. Ability to prioritize multiple requests while maintaining strong follow-through and attention to detail.Preferred Experience supporting employees in a distributed or multi-office environment. Experience with Microsoft Intune, endpoint management, device deployment, and software distribution. Familiarity with MFA, Conditional Access, and modern identity management. Experience with remote desktop or virtual desktop environments. Familiarity with ITIL practices, particularly incident, request, and problem management. Microsoft, CompTIA, or ITIL certification is a plus. Experience supporting construction, engineering, professional services, or other project-based organizations is beneficial.SkillsHelp desk, Support, Help desk support, Troubleshooting, Service desk, Office 365, active directory, Entra ID, windows, ticketing system, Customer Service, intune, mfa, azure virtual desktop, citrix, vmware horizon, powershell, asset management, comptia a+Top Skills DetailsHelp desk,Support,Help desk support,Troubleshooting,Service desk,Office 365,active directory,Entra ID,windows,ticketing system,Customer ServiceAdditional Skills & Qualifications-Microsoft Intune / Endpoint Manager-MFA and Conditional Access administration-Azure Virtual Desktop, Citrix, or VMware Horizon-ITIL foundation or service management experience-CompTIA A+, Network+, or Microsoft certifications-Experience with device imaging and deployments-PowerShell scripting basics-Construction, engineering, or professional services industry experience-Asset management and inventory tracking-Experience supporting hybrid or remote work environmentsExperience LevelExpert Level Job Type & LocationThis is a Contract to Hire position based out of Lansing, MI. Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Lansing, MI. Application DeadlineThis position is anticipated to close on Nov 19, 2026. Workplace TypeThis is a fully onsite position in Lansing,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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