Jobs in the United States

25+ jobs

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Added 4 mins ago
Senior Project Manager
Skanska USA
Boise, ID
Skanska is searching for a dynamic Senior Project Manager with a Mission Critical background. This is a great opportunity to start a career with a company that builds things that matter and…
Added 4 mins ago
Senior Project Manager
Skanska USA
Phoenix, AZ
Skanska is searching for a dynamic Senior Project Manager. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to…
Added 4 mins ago
IT Field Services Engineer
Skanska USA
Durham, NC
…mobilization and demobilization as assigned by the Regional Manager in their region. All of these responsibilities will need to be performed in a highly professional…
Added 20 mins ago
PF
Senior, Client Service Manager
Principal Financial Group
UNAVAILABLE
- $84,600 to $187,200 USD / year
As a Senior, Client Service Manager, you will manage day-to-day client relationships within our Large Market business and manage an assigned portfolio to ensure accuracy and timely service.…
Added 24 mins ago
U
Manager, Global Delivery Partner Enablement
Uber
Chicago, IL · New York City, NY · San Francisco, CA
- $131,000 to $175,000 USD / year
As the Manager, Global Delivery Partner Enablement Lead, you will own the enablement strategy and roadmap for GDP, building the processes, tools, and capabilities that help senior sellers…
Added 35 mins ago
SI
Workplace Research Manager
Salesforce, Inc.
CA · IL
- $117,400 to $193,700 USD / year
The REWS Workplace Innovation team is seeking a Workplace Research Manager to serve as the primary owner, operational driver, and analytical engine of our global Site Experience Survey…
Added 35 mins ago
SI
Workplace Research Manager
Salesforce, Inc.
CA · IL
- $117,400 to $193,700 USD / year
The REWS Workplace Innovation team is seeking a Workplace Research Manager to generate insights that enable REWS to continuously evolve and enhance employee and customer experiences across…
Added 48 mins ago
Principal AI Solutions Architect, Customer Success
United States - Genesys Cloud Services, Inc.
Virtual Office, TX · IN · SC · TN · FL · MA · NC · KY · GA
…experience transformation, and executive leadership. You will partner directly with C-suite executives, business leaders, and technical stakeholders to define enterprise AI strategies,…
Added 55 mins ago
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Senior Associate – Global Commercial Enablement, Scaled GTM Communications & Learning
Uber
San Francisco, CA · Chicago, IL · New York City, NY
- $113,000 to $151,000 USD / year
…insights, and processes needed to increase seller and account manager productivity, accelerate growth, and improve merchant…
Added 1 hour ago
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Site Operations Manager
TEKsystems
St Francisville, LA
- $85 USD / hour
Job DescriptionThis on-site role leads the critical facilities program at a data center and is accountable for the safe, reliable operation of the sites critical environment. The Site…
Added 1 hour ago
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Project Manager-Digital Banking Transformation (Remote)
TEKsystems
Seattle, WA
- $65 to $75 USD / hour
…the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping…
Added 1 hour ago
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IT Program Manager (Middle Office Migration) (100% Remote)
TEKsystems
Pittsburgh, PA
- $100 to $150 USD / hour
Our client, a global asset manager, is looking for an IT Program Manager. DescriptionTechnology Program Leadership Lead all technology workstreams across six interrelated migration…
Added 1 hour ago
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Lead Java Practice Architect
TEKsystems
Hanover, MD
- $160,000 to $225,000 USD / year
Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a…
Added 1 hour ago
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Senior Data And AI Project Manager
TEKsystems
Boston, MA
- $90 to $110 USD / hour
Strong project, program, and portfolio management leadership skills.
Added 1 hour ago
LN Concerts, Accounting Manager
Live Nation Worldwide, Inc.
Atlanta, GA
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.…
Added 1 hour ago
R
Manager, Account Executive, Strategic
Ramp
Remote, United States
- $580,000 to $620,000 USD / year
As a Manager of Strategic Account Executives at Ramp, you'll lead the team responsible for winning our largest and most complex customers. Reporting to our Enterprise Sales Leader, you'll…
Added 1 hour ago
Government Affairs Manager
Expedia, Inc.
CA
Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Organization, Traveler and Partner Service Platform, Legal Team, Strategy and Corporate…
Added 1 hour ago
S
Client Enablement Manager
Skai
Chicago, IL
- $95,000 to $105,000 USD / year
Skai is looking for a creative, highly organized, and proactive Client Enablement Manager to help our customers build the knowledge, skills, and confidence they need to maximize the value…
Added 1 hour ago
S
Client Enablement Manager
Skai
New York, NY
- $95,000 to $105,000 USD / year
Skai is looking for a creative, highly organized, and proactive Client Enablement Manager to help our customers build the knowledge, skills, and confidence they need to maximize the value…
Added 1 hour ago
AC
Employee Engagement Program Manager
Aston Carter
Redmond, WA
- $55 to $60 USD / hour
…people together?We're seeking an experienced Employee Engagement Program Manager to help strengthen culture, connection, and engagement across a large, global organization. This highly…
Added 1 hour ago
A
Operations Quality Partner II
Actalent
Indianapolis, IN
- $40 USD / hour
Job Title: Quality Partner IIJob DescriptionThe Quality Partner II serves as an Operations Quality leader and strategic business partner, ensuring that products and services remain safe,…
Added 2 hours ago
Executive Director, GCS Kidney - POVE
Vertex US Distribution
Boston, MA
The Executive Director will co-lead the povetacicept Kidney Program Team with the Development Lead, guiding program strategy and key development, lifecycle, and investment decisions. The…
Added 2 hours ago
Executive Director, GCS Immunology - TCE
Vertex US Distribution
Boston, MA
Partner with the GCS disease leads for gMG, lupus, and other established areas when evaluating or advancing TCE opportunities within their diseases, ensuring clear disease and program…
Added 2 hours ago
Executive Director, GCS Immunology - POVE
Vertex US Distribution
Boston, MA
The Executive Director will co-lead the povetacicept Immunology Program Team with the Development Lead, guiding strategy and key development and investment decisions for the non-kidney…
Added 2 hours ago
Sr. Civil Design Engineer, DCDE AMER Civil East
Amazon Data Services, Inc.
Austin, TX · Columbus, OH · Herndon, VA
- Manage multiple fast paced projects simultaneously. Foresee and manage internal Technical Program Manager’s (TPM’s) expectation regarding project-specific cost and schedules variables.

TEKsystems

Service Desk Analyst

Lansing, MI, United States

$25 to $30 USD / hour

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Job details

Pay: $25 to $30 USD / hour
Posting language: English
Posted: Nov 5, 2026

Original job description

DescriptionSERVICE DESK ANALYSTExperienced technical support professional | 5+ yearsPOSITION SUMMARYThe Service Desk Analyst provides high-quality technical support to employees across the organization and serves as a key point of contact for day-to-day technology needs. This position troubleshoots and resolves hardware, software, application, identity, connectivity, and Microsoft 365 issues while delivering an exceptional customer experience.With approximately five or more years of IT support experience, the Service Desk Analyst is expected to independently manage more complex support issues, take ownership through resolution, recognize recurring issues, contribute to knowledge documentation, and partner with other IT teams when escalation is required.Key Responsibilities Provide responsive, customer-focused technical support through phone, email, chat, remote support, and in-person interactions. Troubleshoot and resolve issues involving Windows 11, Microsoft 365, Microsoft Teams, Outlook, OneDrive, SharePoint, printers, mobile devices, laptops, and related business technology. Support user accounts, password and authentication issues, access requests, and Microsoft Entra ID / Active Directory environments. Diagnose hardware, software, networking, VPN, connectivity, and peripheral issues. Take ownership of incidents and service requests from initial contact through resolution, keeping customers informed throughout the process. Manage and prioritize assigned tickets within established service levels and escalate issues when appropriate. Provide support for employee onboarding, offboarding, equipment provisioning, device replacement, and application access. Assist employees with using technology effectively, not simply fixing technical problems. Identify recurring issues and recommend opportunities to improve support processes or reduce future incidents. Create and maintain clear knowledge articles, troubleshooting guides, and end-user documentation. Work closely with infrastructure, security, applications, and other IT team members to resolve complex issues. Follow established cybersecurity practices related to account access, device security, phishing, data protection, and incident escalation. Participate in technology rollouts, upgrades, hardware refreshes, and other IT initiatives. Provide guidance and informal mentoring to less-experienced Service Desk team members when appropriate.Qualifications Required 5+ years of experience providing Service Desk, Help Desk, Desktop Support, or similar end-user technology support. Strong troubleshooting experience with Windows and Microsoft 365 environments. Experience supporting laptops, desktops, mobile devices, printers, docking stations, monitors, and other end-user hardware. Working knowledge of Active Directory and/or Microsoft Entra ID, user accounts, groups, permissions, and authentication. Experience using an IT Service Management (ITSM) or ticketing platform. Solid understanding of networking fundamentals including Wi-Fi, TCP/IP, DNS, VPN, and basic connectivity troubleshooting. Ability to troubleshoot issues independently and know when escalation is appropriate. Excellent written and verbal communication skills. Strong customer service skills with the ability to communicate technical information clearly to non-technical employees. Ability to prioritize multiple requests while maintaining strong follow-through and attention to detail.Preferred Experience supporting employees in a distributed or multi-office environment. Experience with Microsoft Intune, endpoint management, device deployment, and software distribution. Familiarity with MFA, Conditional Access, and modern identity management. Experience with remote desktop or virtual desktop environments. Familiarity with ITIL practices, particularly incident, request, and problem management. Microsoft, CompTIA, or ITIL certification is a plus. Experience supporting construction, engineering, professional services, or other project-based organizations is beneficial.SkillsHelp desk, Support, Help desk support, Troubleshooting, Service desk, Office 365, active directory, Entra ID, windows, ticketing system, Customer Service, intune, mfa, azure virtual desktop, citrix, vmware horizon, powershell, asset management, comptia a+Top Skills DetailsHelp desk,Support,Help desk support,Troubleshooting,Service desk,Office 365,active directory,Entra ID,windows,ticketing system,Customer ServiceAdditional Skills & Qualifications-Microsoft Intune / Endpoint Manager-MFA and Conditional Access administration-Azure Virtual Desktop, Citrix, or VMware Horizon-ITIL foundation or service management experience-CompTIA A+, Network+, or Microsoft certifications-Experience with device imaging and deployments-PowerShell scripting basics-Construction, engineering, or professional services industry experience-Asset management and inventory tracking-Experience supporting hybrid or remote work environmentsExperience LevelExpert Level Job Type & LocationThis is a Contract to Hire position based out of Lansing, MI. Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Lansing, MI. Application DeadlineThis position is anticipated to close on Nov 19, 2026. Workplace TypeThis is a fully onsite position in Lansing,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

Technical support
Microsoft 365
Documentation
Microsoft Windows
Microsoft Teams
Microsoft Outlook
Microsoft SharePoint
Microsoft Active Directory
VPN
Troubleshooting
IT service management
DNS
Troubleshoot
Customer service
Microsoft Access
ITIL
ITIL certification
VMware
Microsoft PowerShell
Microsoft Azure
A+
Network+

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