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Added 2 mins ago
I
Senior Product Manager, WMS - Softeon
IFS
Itasca, IL
- $150,000 to $185,000 USD / year
…help shape it: our discovery rhythm, how requirements reach engineering, how releases reach customers, and how presales, implementation and support feed the roadmap. If you have strong…
Added 10 mins ago
HC
Sr. Electrical Engineer
HR Collaboration Group LLC
Elkhart, IN
- $120,000 to $140,000 USD / year
As an Sr. Electrical Engineer, you will analyze customer requirements and apply principles of electricity, electronics, and electromagnetism to identify gaps in the industry and develop or…
Added 11 mins ago
Network Engineer II - Network Segmentation
Spartanburg Regional Healthcare System
Spartanburg, SC
Spartanburg Regional Healthcare System is looking for a talented Network Engineer II – Network Segmentation to support our Healthcare IT team in designing, implementing, and managing…
Added 13 mins ago
Sr. UI Platform Engineer
CrowdStrike, Inc.
Sunnyvale, CA
We're looking for a Senior UI Platform Engineer to lead the design and build of the shared quality foundation for our next-generation front end. It's a strategic role for someone who wants…
Added 13 mins ago
Network Architect
SAIC
Washington, DC
Execute the duties and responsibilities as a senior member of the Vanguard team supporting the DT Bureau Enterprise Infrastructure Directorate. Provide senior level engineering design and…
Added 17 mins ago
Principal Hydrogeologist
Civil & Environmental Consultants, Inc.
Johnson City, TN
Proficiency in integrating geochemical data with hydrogeologic data to support remedial decision-making
Added 18 mins ago
Senior Distribution Planning and Advanced Analysis Engineer 1 - Grid
Sargent & Lundy
Lake Mary, FL
This senior-level engineering role is part of Sargent & Lundy’s Distribution Planning and Advanced Analysis group. The position offers a hybrid work arrangement, combining in-office work…
Added 18 mins ago
Senior Distribution Planning and Advanced Analysis Engineer 1 - Grid
Sargent & Lundy
Cary, NC
This senior-level engineering role is part of Sargent & Lundy’s Distribution Planning and Advanced Analysis group. The position offers a hybrid work arrangement, combining in-office work…
Added 18 mins ago
Senior Distribution Planning and Advanced Analysis Engineer 1 - Grid
Sargent & Lundy
Chicago, IL
This senior-level engineering role is part of Sargent & Lundy’s Distribution Planning and Advanced Analysis group. The position offers a hybrid work arrangement, combining in-office work…
Added 19 mins ago
E
Software System Engineer
ESM
Columbus, OH
- $136,000 to $162,000 USD / year
…Defense and Federal customers. We are hiring a Software System Engineer- Lead to support an enterprise-level program within a federal…
Added 24 mins ago
T
Senior Solutions Architect
Teknowledge
Colorado Springs, CO
- $106,969 to $160,453 USD / year
We are looking for a Senior Solutions Architect. This role sits at the intersection of solution architecture, business development and pursuit leadership. The Senior Solutions Architect,…
Added 35 mins ago
Senior Software Engineer - Labor Management Forecasting (Hybrid)
Publix Super Markets, Inc.
Lakeland, FL
Create and maintain distributed data-processing solutions using Python and PySpark, including scripts and notebooks that support enterprise application and data-processing needs.
Added 43 mins ago
Staff Associate - Environmental Group
BUNNELL LAMMONS ENGINEERING
Greenville, SC · Easley, SC · Laurens, SC · Columbia, SC · Lexington, SC
Bunnell-Lammons Engineering (BLE) is seeking a Staff Associate to support environmental consulting projects involving environmental site assessments, field investigations, environmental…
Added 45 mins ago
Staff Data Scientist
John Deere
IL
Experience with feature engineering that links usage data to the conditions it occurred in, such as machine configuration and state, operating practices, and field, weather, or terrain…
Added 51 mins ago
Senior Staff AI Enablement Engineer
SoFi
Seattle, WA
As our Sr. Staff AI Enablement Engineer, you'll own the strategy and day-to-day operation of this platform and the customer-facing interfaces employees use to get AI tool access. You'll…
Added 1 hour ago
E
Software System Engineer
ESM
Fort Belvoir, VA
- $136,000 to $162,000 USD / year
…Defense and Federal customers. We are hiring a Software System Engineer- Lead to support an enterprise-level program within a federal…
Added 1 hour ago
Senior Software Development Engineer, Motion Planning - Autonomous Vehicles
NVIDIA USA
CA
We are seeking an experienced Motion planning senior software development engineer to develop key features for our autonomous driving platform. In this role, you will work on a mix of…
Added 1 hour ago
Senior Perception AI Engineer - Autonomous Vehicles
NVIDIA USA
CA
…map. Our team builds the online mapping system that turns raw data from multiple sensors into an accurate, continuously updated 3D model of the driving environment. This model captures…
Added 1 hour ago
ET
Founding GTM Engineer
EQL Tech
San Francisco, CA
- $120,000 to $170,000 USD / year
Data Rigor: You will instrument funnels, set up tight feedback loops, and analyze cohort/retention curves with the precision of a software engineer.
Added 1 hour ago
ET
Founding GTM Engineer
EQL Tech
Phoenix, AZ
- $120,000 to $170,000 USD / year
Data Rigor: You will instrument funnels, set up tight feedback loops, and analyze cohort/retention curves with the precision of a software engineer.
Added 1 hour ago
Customer Solution Engineer - Quote to Cash
Zuora
Remote, United States
This is a hands-on role: you’ll design, build and demo solutions, run POCs when the deal requires it (APIs, data, integrations), and remain close to customers post sale in a strategic…
Added 1 hour ago
NC
Environmental Engineer
National Cemetery Administration
Washington, DC
- $143,913 to $187,093 USD / year
As an Environmental Engineer, you will serve as the agency's senior environmental compliance expert, providing technical leadership and guidance for construction, expansion, and land…
Added 1 hour ago
CB
Information Security Engineer
Congressional Budget Office
Washington, DC
- $120,000 to $185,000 USD / year
The information security engineer develops and applies the tools and approach necessary to protect CBO's network and computer systems. This position involves a composite of engineering…
Added 1 hour ago
UG
Advisory Services Analyst, Consultant Development Program - AI/ML Engineering Track - Multiple Locations
UnitedHealth Group
Eden Prairie, MN
- $60,200 to $107,400 USD / year
…while developing capabilities in strategic problem solving, data-driven decision making, client relationship management, change management, AI-enabled consulting, and healthcare industry…
Added 1 hour ago
Manufacturing Engineer Lead Senior
International Motors, LLC
Lisle, IL
International Motors is seeking an experienced Manufacturing Engineer Lead Senior. to lead the development, implementation, and continuous improvement of manufacturing processes, assembly…

Closed listing

TEKsystems

Senior Genesys Engineer

Saint Paul, MN, United States

$60 to $65 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $60 to $65 USD / hour
Posting language: English
Posted: Oct 21, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description

The Senior Genesys Cloud CX Engineer is responsible for the design, engineering, implementation, automation, integration, and operational support of enterprise contact center solutions built on Genesys Cloud CX. This role serves as a senior technical subject matter expert for the Genesys platform and works closely with Product Owners, Solution Architects, application teams, telecommunications engineers, business partners, vendors, and other Contact Center Technology engineers to deliver secure, resilient, scalable, and highly available customer contact solutions. The Senior Engineer is expected to take ownership of complex technical problems, lead platform improvements, establish engineering standards, mentor other engineers, and reduce operational risk through automation, documentation, monitoring, and disciplined change management. Key Responsibilities Genesys Cloud CX Engineering Design, configure, engineer, and support enterprise solutions within Genesys Cloud CX. Serve as a senior technical SME for Genesys Cloud architecture, platform capabilities, integrations, and production troubleshooting. Engineer and maintain: o Genesys Architect inbound and outbound call flows o IVR applications and routing logic o Queues, skills, routing strategies, schedules, and wrap-up codes o Data Actions and external integrations o Telephony configuration, trunks, sites, number plans, and call routing o Recording and quality-management integrations o Workforce-management integrations o Digital interaction channels where applicable Develop solutions that meet enterprise requirements for performance, reliability, scalability, security, and supportability. Genesys' own developer guidance demonstrates the use of Architect flows, queues, integrations, Data Actions, APIs, and Terraform/CX as Code as core components of engineered Genesys Cloud solutions. IVR and Customer Experience Engineering Design and enhance complex Genesys Architect call flows supporting enterprise contact center operations. Translate business requirements into efficient call routing and customer interaction designs. Integrate IVR applications with enterprise APIs, data services, authentication services, and downstream business systems. Optimize routing designs to improve customer experience, containment, agent efficiency, and operational reliability. Establish reusable patterns and engineering standards for Architect development. API & Integration Engineering Design, build, troubleshoot, and support integrations using the Genesys Cloud Platform APIs, OAuth, REST, JSON, and Data Actions. Integrate Genesys Cloud with enterprise applications, CRM platforms, data services, workforce-management platforms, recording systems, and other contact center technologies. Understand authentication, authorization, API rate limits, exception handling, logging, and secure integration patterns. Work with application development teams to establish reliable integration contracts and troubleshoot issues that cross application boundaries. Production Support & Reliability Provide advanced Tier 3 engineering support for Genesys Cloud CX. Lead troubleshooting and root-cause analysis for high-impact incidents. Analyze logs, interaction details, API transactions, telephony signaling, integration behavior, and platform telemetry. Participate in major incident response and problem-management activities. Develop proactive monitoring and alerting to identify issues before they materially affect customers or contact center operations. Identify recurring incidents and implement permanent engineering solutions rather than relying on operational workarounds. Security, Compliance & Platform Governance Follow enterprise security and change-management requirements when designing and implementing contact center solutions. Apply least-privilege principles to Genesys roles, permissions, OAuth clients, and integrations. Protect authentication credentials, customer information, and other sensitive contact center data. Participate in architecture, security, disaster-recovery, and operational-readiness reviews.

Skills

Genesys, Genesys Cloud CX, IVR, Genesys Cloud Platform API's, Genesys Architect, ACD, OAuth

Top Skills Details

Genesys,Genesys Cloud CX,IVR,Genesys Cloud Platform API's,Genesys Architect,ACD,OAuth

Additional Skills & Qualifications

Required Qualifications Experience 7+ years of experience engineering enterprise contact center or telecommunications solutions. 5+ years of hands-on experience with Genesys technologies, with strong experience engineering Genesys Cloud CX solutions. Demonstrated experience supporting large, business-critical contact center environments. Experience troubleshooting complex production issues involving voice, integrations, APIs, networks, or distributed systems. Experience leading technical implementations or major platform changes. Technical Skills Strong hands-on expertise in several of the following: Genesys Genesys Cloud CX Genesys Architect ACD and skills-based routing Data Actions Genesys Cloud APIs OAuth Queue and routing configuration Telephony and trunk configuration Recording and quality-management capabilities Workforce-management integrations Genesys CX as Code Archy

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Saint Paul, MN.

Pay and Benefits

The pay range for this position is $60.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Saint Paul, MN.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About employer

More about this job

Skills

Troubleshooting
IBM Terraform
Root cause analysis
Incident response
Quality assurance procedures

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