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Added 1 min ago
Senior Software Engineer – Backend
Marriott
Remote, United States
As a Senior Software Engineer – Backend at Marriott, you will design, develop, and support scalable, secure, and high-performance backend services that power Marriott’s global digital…
Added 5 mins ago
Sr Advisory Solution Consultant– Security, Identity & Exposure Management (Armis/Veza) West Coast
ServiceNow, Inc.
Omaha, NE
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 5 mins ago
Sr Software Engineer
Cengage Group
Omaha, NE
…with product and design teams in your role as senior software engineer. Together you will focus on improving customer outcomes through frequent stakeholder engagements and data-driven…
Added 5 mins ago
O
Sr Software Engineer - Cloud Automation & AI Systems
Oracle
Lincoln, NE
- $89,200 to $209,500 USD / year
Software Engineer 3 – Cloud Automation & AI Systems
Added 5 mins ago
F
Imaging Service Engineer I - Minnesota
Fujifilm
Lincoln, NE
- $32.69 to $38.46 USD / hour
An Imaging Service Engineer I is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of…
Added 5 mins ago
O
Senior Core Infrastructure Engineer- Nashville,TN
Oracle
Lincoln, NE
- $79,200 to $209,500 USD / year
Independently troubleshoot standard and moderately complex issues using established engineering practices.
Added 5 mins ago
2027 Summer Internship: Design Engineer- Cab & Sleepers Structures and Interiors
PACCAR
Denton, TX
…currently enrolled in college. This opening is for a Design Engineering Intern to add to our Cab & Sleepers Structures and Interiors team in Denton,…
Added 5 mins ago
Software Test Engineer
WCG Clinical
Lincoln, NE
The Software Test Engineer is a member of the Quality Engineering team, responsible for supporting the testing, validation and delivery of WCG namedproducts and systems.The role applies…
Added 5 mins ago
O
Principal AI Agent / Software Engineer- Nashville
Oracle
Lincoln, NE
- $114,600 to $234,600 USD / year
The Principal AI Agent / Software Engineer is a Senior Staff-level, hands-on technical leadership role responsible for defining, building, and operating next-generation AI systems on Oracle…
Added 9 mins ago
Senior Satellite Engineer
Sentar
Huntsville, AL · Point Mugu Nawc, CA
…convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the team where you can build, innovate, and secure your…
Added 11 mins ago
Technical Recruiter
elly
Remote, United States
We’re looking for a Technical Recruiter to lead engineering searches across our growing client roster, from founding engineers to senior and principal talent. You’ll own each search from…
Added 14 mins ago
Drafting Engineer
Boutique Recruiting
Elmhurst, IL
…millwork for more than a century. We are seeking a Drafting Engineer to support the drafting and production process for high-end architectural millwork and custom cabinetry projects. This…
Added 14 mins ago
GM
Applied AI Engineer
General Matter
Los Angeles, CA
- $100,000 to $200,000 USD / year
In the process, we are restoring America’s ability to produce nuclear fuel to power AI, advanced manufacturing and critical industries our country relies on to remain competitive.
Added 16 mins ago
Staff Software Engineer, Fullstack (Card Experiences)
Affirm
Remote, United States
You have a total of 8+ years of experience as a software engineer.
Added 20 mins ago
Manufacturing Engineer
Rexnord Industries, LLC
Milwaukee, WI
We are seeking a skilled and detail-oriented Gear Manufacturing Engineer to join our dynamic team. This role is responsible for developing, optimizing, and supporting manufacturing…
Added 21 mins ago
Staff Engineer, Manufacturing
Sila
Alameda, CA
You are a hands-on engineer with extensive experience in developing new manufacturing equipment and processes. You will leverage your deep technical expertise in equipment, process, and…
Added 21 mins ago
NVH Test Engineer I
Roush
Dearborn, MI
We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype,…
Added 22 mins ago
Sr SW Design Quality Assurance Engineer
Dexcom
Remote, United States
The Senior Software Design Assurance (Sr Software Design Quality) Engineer provides technical support and guidance to Software teams to ensure conformance to software development process…
Added 22 mins ago
Mac Engineer II
Akima, LLC
Ashburn, VA
Cloud Lake is looking for a Mac Engineer II to work in Ashburn, VA. As an integral member of the CBP End User Device IT Management Services team, the Mac Support Engineer II (Intermediate)…
Added 24 mins ago
Support Engineer
Skild AI
San Mateo, CA
We are looking for a Support Engineer to develop the systems and processes that ensure quality, reliability, and performance across our robotics and autonomous platforms. This role is…
Added 24 mins ago
TT
Full-Stack Engineer, Agent Evaluation & Reliability
True Talent Solutions Partners
San Francisco, CA
- $120,000 to $180,000 USD / year
Join an AI/ML engineering team building infrastructure for agent evaluation and continuous improvement. This backend-leaning full-stack role combines foundational systems work with…
Added 26 mins ago
Systems Engineer I
Robert Half Inc.
Remote, United States
Robert Half is seeking a Systems Engineer I who, as part of a team, will operate key controls and respond to needs within Robert Half's Azure and AWS cloud computing infrastructure with a…
Added 26 mins ago
Senior Sales Engineer
Zenity
Remote, United States
…communication when something's off, with a deal, a customer, or a process. No…
Added 26 mins ago
Senior Sales Engineer
Zenity
Remote, United States
…communication when something's off, with a deal, a customer, or a process. No…
Added 26 mins ago
Senior Sales Engineer
Zenity
Remote, United States
…communication when something's off, with a deal, a customer, or a process. No…

Closed listing

TEKsystems

Senior Genesys Engineer

Saint Paul, MN, United States

$60 to $65 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $60 to $65 USD / hour
Posting language: English
Posted: Oct 21, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description

The Senior Genesys Cloud CX Engineer is responsible for the design, engineering, implementation, automation, integration, and operational support of enterprise contact center solutions built on Genesys Cloud CX. This role serves as a senior technical subject matter expert for the Genesys platform and works closely with Product Owners, Solution Architects, application teams, telecommunications engineers, business partners, vendors, and other Contact Center Technology engineers to deliver secure, resilient, scalable, and highly available customer contact solutions. The Senior Engineer is expected to take ownership of complex technical problems, lead platform improvements, establish engineering standards, mentor other engineers, and reduce operational risk through automation, documentation, monitoring, and disciplined change management. Key Responsibilities Genesys Cloud CX Engineering Design, configure, engineer, and support enterprise solutions within Genesys Cloud CX. Serve as a senior technical SME for Genesys Cloud architecture, platform capabilities, integrations, and production troubleshooting. Engineer and maintain: o Genesys Architect inbound and outbound call flows o IVR applications and routing logic o Queues, skills, routing strategies, schedules, and wrap-up codes o Data Actions and external integrations o Telephony configuration, trunks, sites, number plans, and call routing o Recording and quality-management integrations o Workforce-management integrations o Digital interaction channels where applicable Develop solutions that meet enterprise requirements for performance, reliability, scalability, security, and supportability. Genesys' own developer guidance demonstrates the use of Architect flows, queues, integrations, Data Actions, APIs, and Terraform/CX as Code as core components of engineered Genesys Cloud solutions. IVR and Customer Experience Engineering Design and enhance complex Genesys Architect call flows supporting enterprise contact center operations. Translate business requirements into efficient call routing and customer interaction designs. Integrate IVR applications with enterprise APIs, data services, authentication services, and downstream business systems. Optimize routing designs to improve customer experience, containment, agent efficiency, and operational reliability. Establish reusable patterns and engineering standards for Architect development. API & Integration Engineering Design, build, troubleshoot, and support integrations using the Genesys Cloud Platform APIs, OAuth, REST, JSON, and Data Actions. Integrate Genesys Cloud with enterprise applications, CRM platforms, data services, workforce-management platforms, recording systems, and other contact center technologies. Understand authentication, authorization, API rate limits, exception handling, logging, and secure integration patterns. Work with application development teams to establish reliable integration contracts and troubleshoot issues that cross application boundaries. Production Support & Reliability Provide advanced Tier 3 engineering support for Genesys Cloud CX. Lead troubleshooting and root-cause analysis for high-impact incidents. Analyze logs, interaction details, API transactions, telephony signaling, integration behavior, and platform telemetry. Participate in major incident response and problem-management activities. Develop proactive monitoring and alerting to identify issues before they materially affect customers or contact center operations. Identify recurring incidents and implement permanent engineering solutions rather than relying on operational workarounds. Security, Compliance & Platform Governance Follow enterprise security and change-management requirements when designing and implementing contact center solutions. Apply least-privilege principles to Genesys roles, permissions, OAuth clients, and integrations. Protect authentication credentials, customer information, and other sensitive contact center data. Participate in architecture, security, disaster-recovery, and operational-readiness reviews.

Skills

Genesys, Genesys Cloud CX, IVR, Genesys Cloud Platform API's, Genesys Architect, ACD, OAuth

Top Skills Details

Genesys,Genesys Cloud CX,IVR,Genesys Cloud Platform API's,Genesys Architect,ACD,OAuth

Additional Skills & Qualifications

Required Qualifications Experience 7+ years of experience engineering enterprise contact center or telecommunications solutions. 5+ years of hands-on experience with Genesys technologies, with strong experience engineering Genesys Cloud CX solutions. Demonstrated experience supporting large, business-critical contact center environments. Experience troubleshooting complex production issues involving voice, integrations, APIs, networks, or distributed systems. Experience leading technical implementations or major platform changes. Technical Skills Strong hands-on expertise in several of the following: Genesys Genesys Cloud CX Genesys Architect ACD and skills-based routing Data Actions Genesys Cloud APIs OAuth Queue and routing configuration Telephony and trunk configuration Recording and quality-management capabilities Workforce-management integrations Genesys CX as Code Archy

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Saint Paul, MN.

Pay and Benefits

The pay range for this position is $60.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Saint Paul, MN.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About employer

More about this job

Skills

Troubleshooting
IBM Terraform
Root cause analysis
Incident response
Quality assurance procedures

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