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Senior Software Development Engineer in Test, ML
Sony Interactive Entertainment (SIE)
Madison, WI
PlayStation is seeking a Sr Software Development Engineer in Test, ML to join our Madison team and lead quality efforts for machine learning-powered products and services. You will partner…
Added 1 min ago
Engineer III, OverWatch Labs (Remote)
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…platform and tools for our analysts on the OverWatch team to process and hunt (identify potentially harmful activity) through trillions of events per day, and…
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Sr. Software Engineer II - Sensor, Linux Guardian (Hybrid)
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This is a Senior Software Development Engineer 2 role in the engineering team that delivers the sensor (lightweight agent) on Linux. SDE’s in the team own design and development of core…
Added 1 min ago
Sr. Engineer 2 - Sensor, Core Windows (Remote)
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Remote, United States
As a Senior Engineer II on this team, you'll own the design and development of core capabilities in both kernel and user mode that cut across the major OS subsystems, including memory…
Added 1 min ago
Software Engineer II -SoM, Sensor Quality MatriX (Hybrid)
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…it - is a high-stakes problem. We're looking for a Software Engineer to design and build the systems, metrics, and dashboards that give engineers and leadership one clear, trusted picture…
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Software Engineer 3 - Sensor, macOS (Remote)
CrowdStrike, Inc.
Remote, United States
This is an Engineer 3 - macOS Engineer role in the engineering team that delivers the sensor (lightweight agent) on macOS. Engineers in the team own design and development of core features…
Added 2 mins ago
BP
Electrical Engineer
Bonneville Power Administration
Vancouver, WA
- $130,328 to $157,607 USD / year
A successful candidate in the Electrical Engineer position will serve as a lead engineer on quality assurance, failure analysis and safety related testing of the high voltage and high…
Added 4 mins ago
Software Engineering Manager, GenAI, Computer Vision, Google Maps Immersive Navigation
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Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical…
Added 4 mins ago
Software Engineer Manager II, Full Stack, Google Labs
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Added 4 mins ago
UA
Electrical Engineer (Reliability Compliance)
U.S. Army Corps of Engineers
Pomeroy, WA
- $104,502 to $127,443 USD / year
…electrical/electronic equipment at the project all the way from scoping/design to commissioning and close out. | Ensures compliance of new and existing industrial control systems with Army…
Added 7 mins ago
AE
SUPERVISORY GENERAL ENGINEER
Air Education and Training Command
Laughlin AFB, TX
- $125,776 to $163,514 USD / year
The primary purpose of this position is: To exercise second level supervisory and managerial authorities over the Engineering Flight in the 47th Civil Engineer Squadron.
Added 7 mins ago
UA
Supervisory Interdisciplinary
U.S. Army Corps of Engineers
Bridgeport, WA
- $118,204 to $145,483 USD / year
About the Position: Serve as the Resident Engineer with direct responsibility for field and contract administration work associated with the construction program assigned to the Resident…
Added 7 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Battle Creek, MI
- $58,193 to $129,225 USD / year
The Battle Creek VA Medical Center is recruiting for a Healthcare Engineer. The Healthcare Engineer will function under the Facilities Management Service.
Added 7 mins ago
Designer/Engineer – Substation Engineering Contractor Oversight
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Atlanta, GA · GA · Forest Park, GA
Substation Contractor Oversight Designers / Engineers are responsible for oversight of engineering, design, and coordination of substation projects completed by outside design engineering…
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AI Outcome Customer Engineer III, Forward Deployed Engineering
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Chicago, IL · Atlanta, GA · Austin, TX · New York, NY · Los Angeles, CA · Seattle, WA · San Francisco, CA · Sunnyvale, CA
In most instances, this position requires in-person interviews as part of the hiring process.
Added 9 mins ago
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COMPUTER ENGINEER/COMPUTER SCIENTIST-DIRECT HIRE AUTHORITY
Air Force Materiel Command
Holloman AFB, NM · Arnold AFB, TN · Nellis AFB, NV · Hill AFB, UT · Eglin AFB, FL · Edwards AFB, CA
- $89,508 to $138,370 USD / year
Performs professional engineering duties such as requirements gathering, design, test, upgrade and deployment of telemetry data processing and analysis products to support Test and…
Added 13 mins ago
VH
Healthcare Engineer-Project Engineer
Veterans Health Administration
Miami, FL
- $103,225 to $134,195 USD / year
…others. The position serves as a healthcare engineering advisor, engineer consultant, engineer designer, contract administrator, project manager, construction coordinator, and instructor…
Added 13 mins ago
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DISTINGUISHED SCIENTIST/ENGINEER FOR UNDERSEA WEAPONS PRODUCTION AND SUSTAINMENT TECHNOLOGIES
Naval Sea Systems Command
Keyport, WA
- $191,227 to $209,600 USD / year
You will serve as Distinguished Scientist/Engineer for Undersea Weapons Production and Sustainment Technologies, providing authoritative advice to a wide range of national and international…
Added 15 mins ago
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General Engineer
Missile Defense Agency
Dahlgren, VA · Fort Belvoir, VA
- $102,415 to $158,322 USD / year
…The incumbent will be responsible for serving as a General Engineer for The Engineering Directorate supporting Aegis-based…
Added 17 mins ago
Data Engineer II - Data Platform (Remote-Raleigh NC, Dallas TX, Phoenix AZ)
First Citizens Bank
Raleigh, NC · UNAVAILABLE, AZ · Austin, TX · UNAVAILABLE, NC
We are seeking a motivated Data Engineer II to join our Data Platform Engineering Organization and help build scalable cloud-based data solutions that enable analytics and data-driven…
Added 21 mins ago
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Interdisciplinary Engineer
Defense Contract Management Agency
Fort Eustis, VA
- $90,838 to $118,092 USD / year
…identify execution risks. | Conducts hands-on surveillance of design and manufacturing processes at contractor facilities. | Analyzes engineering, supply chain, and manufacturing data to…
Added 23 mins ago
UA
Supervisory Civil Engineer (Hydraulics)
U.S. Army Corps of Engineers
Pittsburgh, PA
- $110,047 to $143,062 USD / year
…and District leadership on complex hydraulic and hydrologic design, river mechanics, and water control management issues. | Directs, coordinates, and oversees comprehensive hydrologic and…
Added 26 mins ago
UC
Civil Engineer
U.S. Coast Guard
Yorktown, VA
- $90,838 to $118,092 USD / year
This vacancy is for a GS-0810-12, Civil Engineer located in the Department of Homeland Security, U.S. Coast Guard, TRACEN YORKTOWN DESIGN AND CONSTRUCTION BRANCH in YORKTOWN, Virginia.
Added 32 mins ago
Mechanical Design Engineer
Cranston Machinery Co Inc
Oak Grove, OR
Assists in concept and design of machinery in the Pulp and Paper, Waste and Recycle and other Industries. Coordinates, plans, organizes, and manages engineering projects and product designs…
Added 34 mins ago
VH
Biomedical Engineer
Veterans Health Administration
Durham, NC
- $106,727 to $138,748 USD / year
The incumbent coordinates these requirements throughout planning, design, construction, equipment installation, acceptance testing, activation, and transition to ongoing operations.

Closed listing

TEKsystems

Senior Genesys Engineer

Saint Paul, MN, United States

$60 to $65 USD / hour

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $60 to $65 USD / hour
Posting language: English
Posted: Oct 21, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description

The Senior Genesys Cloud CX Engineer is responsible for the design, engineering, implementation, automation, integration, and operational support of enterprise contact center solutions built on Genesys Cloud CX. This role serves as a senior technical subject matter expert for the Genesys platform and works closely with Product Owners, Solution Architects, application teams, telecommunications engineers, business partners, vendors, and other Contact Center Technology engineers to deliver secure, resilient, scalable, and highly available customer contact solutions. The Senior Engineer is expected to take ownership of complex technical problems, lead platform improvements, establish engineering standards, mentor other engineers, and reduce operational risk through automation, documentation, monitoring, and disciplined change management. Key Responsibilities Genesys Cloud CX Engineering Design, configure, engineer, and support enterprise solutions within Genesys Cloud CX. Serve as a senior technical SME for Genesys Cloud architecture, platform capabilities, integrations, and production troubleshooting. Engineer and maintain: o Genesys Architect inbound and outbound call flows o IVR applications and routing logic o Queues, skills, routing strategies, schedules, and wrap-up codes o Data Actions and external integrations o Telephony configuration, trunks, sites, number plans, and call routing o Recording and quality-management integrations o Workforce-management integrations o Digital interaction channels where applicable Develop solutions that meet enterprise requirements for performance, reliability, scalability, security, and supportability. Genesys' own developer guidance demonstrates the use of Architect flows, queues, integrations, Data Actions, APIs, and Terraform/CX as Code as core components of engineered Genesys Cloud solutions. IVR and Customer Experience Engineering Design and enhance complex Genesys Architect call flows supporting enterprise contact center operations. Translate business requirements into efficient call routing and customer interaction designs. Integrate IVR applications with enterprise APIs, data services, authentication services, and downstream business systems. Optimize routing designs to improve customer experience, containment, agent efficiency, and operational reliability. Establish reusable patterns and engineering standards for Architect development. API & Integration Engineering Design, build, troubleshoot, and support integrations using the Genesys Cloud Platform APIs, OAuth, REST, JSON, and Data Actions. Integrate Genesys Cloud with enterprise applications, CRM platforms, data services, workforce-management platforms, recording systems, and other contact center technologies. Understand authentication, authorization, API rate limits, exception handling, logging, and secure integration patterns. Work with application development teams to establish reliable integration contracts and troubleshoot issues that cross application boundaries. Production Support & Reliability Provide advanced Tier 3 engineering support for Genesys Cloud CX. Lead troubleshooting and root-cause analysis for high-impact incidents. Analyze logs, interaction details, API transactions, telephony signaling, integration behavior, and platform telemetry. Participate in major incident response and problem-management activities. Develop proactive monitoring and alerting to identify issues before they materially affect customers or contact center operations. Identify recurring incidents and implement permanent engineering solutions rather than relying on operational workarounds. Security, Compliance & Platform Governance Follow enterprise security and change-management requirements when designing and implementing contact center solutions. Apply least-privilege principles to Genesys roles, permissions, OAuth clients, and integrations. Protect authentication credentials, customer information, and other sensitive contact center data. Participate in architecture, security, disaster-recovery, and operational-readiness reviews.

Skills

Genesys, Genesys Cloud CX, IVR, Genesys Cloud Platform API's, Genesys Architect, ACD, OAuth

Top Skills Details

Genesys,Genesys Cloud CX,IVR,Genesys Cloud Platform API's,Genesys Architect,ACD,OAuth

Additional Skills & Qualifications

Required Qualifications Experience 7+ years of experience engineering enterprise contact center or telecommunications solutions. 5+ years of hands-on experience with Genesys technologies, with strong experience engineering Genesys Cloud CX solutions. Demonstrated experience supporting large, business-critical contact center environments. Experience troubleshooting complex production issues involving voice, integrations, APIs, networks, or distributed systems. Experience leading technical implementations or major platform changes. Technical Skills Strong hands-on expertise in several of the following: Genesys Genesys Cloud CX Genesys Architect ACD and skills-based routing Data Actions Genesys Cloud APIs OAuth Queue and routing configuration Telephony and trunk configuration Recording and quality-management capabilities Workforce-management integrations Genesys CX as Code Archy

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Saint Paul, MN.

Pay and Benefits

The pay range for this position is $60.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Saint Paul, MN.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About employer

More about this job

Skills

Troubleshooting
IBM Terraform
Root cause analysis
Incident response
Quality assurance procedures

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