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Added 1 min ago
AN
SAFETY AND OCCUPATIONAL HEALTH SPECIALIST T32
Air National Guard Units
Phoenix, AZ
- $78,117 to $101,558 USD / year
…inspections of base facilities, warehouses, and equipment maintenance operations and evaluated compliance with applicable regulations and hazard system. Recommended measures and methods to…
Added 6 mins ago
Network and Telecommunication Engineer
C&S Wholesale Grocers, Inc.
Byron Center, MI
The Network & Telecommunications Engineer is responsible for the design, implementation, administration, security, and operational support of enterprise network, telecommunications,…
Added 6 mins ago
Quality and Reliability Engineer
General Motors
Romulus, MI
The Quality and Reliability Engineer supports the Romulus Propulsion transmission line by leading rapid problem solving, warranty and customer issue investigations, return-part analysis,…
Added 7 mins ago
Packet and Voice Engineer
Zayo
Lansing, MI
The Packet and Voice Engineer will be part of an optimization team that focuses on migrations to reduce cost and grooms customer and network circuits when required for real estate network…
Added 7 mins ago
Cybersecurity Engineer (Cloud)
Amentum
Lansing, MI
Configure and test security policies, infrastructure-as-code controls, deployment automation, and supporting integrations in coordination with cloud platform and application owners.
Added 11 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Bay Pines, FL
- $103,225 to $134,195 USD / year
…others. The position serves as a healthcare engineering advisor, engineer consultant, engineer designer, contract administrator, project manager, construction coordinator, and instructor…
Added 11 mins ago
J
Senior II Site Reliability Engineer
Jobgether
Remote, United States
- $146,400 to $263,600 USD / year
…steps. Our partner is looking for a Senior II Site Reliability Engineer based in the United…
Added 13 mins ago
US
Supervisory General Engineer
United States Army Installation Management Command
Fort Devens, MA
- $120,548 to $156,715 USD / year
1. Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 16 mins ago
AF
Electronics Engineer - DIRECT HIRE AUTHORITY
Air Force Materiel Command
Arlington, VA · Wright-Patterson AFB, OH
- $76,463 to $118,204 USD / year
The primary purpose of this position is to serve as a senior professional electronics engineer with systems engineering responsibility in assigned
Added 16 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Galveston, TX
- $122,749 to $159,575 USD / year
Basic Requirement for General Engineer/Mechanical Engineer/Electrical Engineer: A. Degree: Engineering. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of…
Added 22 mins ago
AO
Supervisory Environmental Engineer
Architect of the Capitol
Washington, DC
- $143,913 to $187,093 USD / year
The Architect of the Capitol is seeking a highly qualified and experienced Supervisory Environmental Engineer to serve within the Office of Safety and Code Compliance, Environmental…
Added 23 mins ago
Full Stack AI Engineer
Micron Technology, Inc.
Boise, ID
Our team builds and enables scalable, cloud-native software platforms that power critical manufacturing and business operations. We use modern full stack engineering practices and AI-driven…
Added 24 mins ago
AN
PRODUCTION CONTROLLER
Army National Guard Units
Cedar Rapids, IA
- $61,722 to $80,243 USD / year
…matters which include multiple process production, maintenance operations, equipment readiness, including mechanical skills, availability of test and diagnostic equipment, repair parts,…
Added 26 mins ago
UA
INTERDISCIPLINARY
U.S. Army Corps of Engineers
Rock Island, IL
- $41,386 to $118,221 USD / year
1. Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 28 mins ago
Project Controls Engineer 3/4 (Project Controls 3/4)
Los Alamos National Laboratory
Los Alamos, NM
Added 28 mins ago
R&D Engineer 1/2
Los Alamos National Laboratory
Los Alamos, NM
Education/Experience Requirements for the R&D Engineer 1: Position requires a Bachelor's Degree in Engineering from an accredited institution related to the occupation combined with 2 years…
Added 28 mins ago
Senior/Principal Systems Engineer - Technical Security Systems, Onsite
Sandia National Laboratories
Albuquerque, NM
The Technical Systems Security Department (9246) is seeking to find an Systems Engineer who will lead technical projects to enable Sandia to anticipate and prepare for changing global…
Added 28 mins ago
Nuclear Engineer - Nuclear Incident Response Program, Onsite
Sandia National Laboratories
Albuquerque, NM
We are seeking an early career engineer/scientist with a background in nuclear/radiological science or closely related scientific field to join our team. We maintain responsibility for…
Added 28 mins ago
Systems Engineer - Hardware/Software Integration
Trinzic
Albuquerque, NM
As a Systems Engineer focused on Hardware/Software Integration, you will support the design, development, integration, and testing of complex airborne and mission systems composed of…
Added 36 mins ago
BP
Electrical Engineer
Bonneville Power Administration
Vancouver, WA
- $130,328 to $157,607 USD / year
As an Electrical Engineer (Technical Lead), you will serve as the technical authority and operational backbone for high-voltage testing and transmission system reliability. Bridging the gap…
Added 38 mins ago
UA
Electrical Engineer (Reliability Compliance)
U.S. Army Corps of Engineers
Pomeroy, WA
- $104,502 to $127,443 USD / year
1. Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 41 mins ago
AE
SUPERVISORY GENERAL ENGINEER
Air Education and Training Command
Laughlin AFB, TX
- $125,776 to $163,514 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1 , or licensure as a Professional Engineer (PE) by any State, the…
Added 41 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Battle Creek, MI
- $58,193 to $129,225 USD / year
The Battle Creek VA Medical Center is recruiting for a Healthcare Engineer. The Healthcare Engineer will function under the Facilities Management Service.
Added 43 mins ago
AF
COMPUTER ENGINEER/COMPUTER SCIENTIST-DIRECT HIRE AUTHORITY
Air Force Materiel Command
Holloman AFB, NM · Arnold AFB, TN · Nellis AFB, NV · Hill AFB, UT · Eglin AFB, FL · Edwards AFB, CA
- $89,508 to $138,370 USD / year
The ideal candidate is an experienced computer engineer or computer scientist with a strong background in real-time telemetry, data processing, and test-support operations. The candidate…
Added 47 mins ago
JA
GENERAL ENGINEER
Joint Activities
Doral, FL
- $133,953 to $174,144 USD / year
…Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…

Closed listing

TEKsystems

Senior Genesys Engineer

Saint Paul, MN, United States

$60 to $65 USD / hour

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $60 to $65 USD / hour
Posting language: English
Posted: Oct 21, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description

The Senior Genesys Cloud CX Engineer is responsible for the design, engineering, implementation, automation, integration, and operational support of enterprise contact center solutions built on Genesys Cloud CX. This role serves as a senior technical subject matter expert for the Genesys platform and works closely with Product Owners, Solution Architects, application teams, telecommunications engineers, business partners, vendors, and other Contact Center Technology engineers to deliver secure, resilient, scalable, and highly available customer contact solutions. The Senior Engineer is expected to take ownership of complex technical problems, lead platform improvements, establish engineering standards, mentor other engineers, and reduce operational risk through automation, documentation, monitoring, and disciplined change management. Key Responsibilities Genesys Cloud CX Engineering Design, configure, engineer, and support enterprise solutions within Genesys Cloud CX. Serve as a senior technical SME for Genesys Cloud architecture, platform capabilities, integrations, and production troubleshooting. Engineer and maintain: o Genesys Architect inbound and outbound call flows o IVR applications and routing logic o Queues, skills, routing strategies, schedules, and wrap-up codes o Data Actions and external integrations o Telephony configuration, trunks, sites, number plans, and call routing o Recording and quality-management integrations o Workforce-management integrations o Digital interaction channels where applicable Develop solutions that meet enterprise requirements for performance, reliability, scalability, security, and supportability. Genesys' own developer guidance demonstrates the use of Architect flows, queues, integrations, Data Actions, APIs, and Terraform/CX as Code as core components of engineered Genesys Cloud solutions. IVR and Customer Experience Engineering Design and enhance complex Genesys Architect call flows supporting enterprise contact center operations. Translate business requirements into efficient call routing and customer interaction designs. Integrate IVR applications with enterprise APIs, data services, authentication services, and downstream business systems. Optimize routing designs to improve customer experience, containment, agent efficiency, and operational reliability. Establish reusable patterns and engineering standards for Architect development. API & Integration Engineering Design, build, troubleshoot, and support integrations using the Genesys Cloud Platform APIs, OAuth, REST, JSON, and Data Actions. Integrate Genesys Cloud with enterprise applications, CRM platforms, data services, workforce-management platforms, recording systems, and other contact center technologies. Understand authentication, authorization, API rate limits, exception handling, logging, and secure integration patterns. Work with application development teams to establish reliable integration contracts and troubleshoot issues that cross application boundaries. Production Support & Reliability Provide advanced Tier 3 engineering support for Genesys Cloud CX. Lead troubleshooting and root-cause analysis for high-impact incidents. Analyze logs, interaction details, API transactions, telephony signaling, integration behavior, and platform telemetry. Participate in major incident response and problem-management activities. Develop proactive monitoring and alerting to identify issues before they materially affect customers or contact center operations. Identify recurring incidents and implement permanent engineering solutions rather than relying on operational workarounds. Security, Compliance & Platform Governance Follow enterprise security and change-management requirements when designing and implementing contact center solutions. Apply least-privilege principles to Genesys roles, permissions, OAuth clients, and integrations. Protect authentication credentials, customer information, and other sensitive contact center data. Participate in architecture, security, disaster-recovery, and operational-readiness reviews.

Skills

Genesys, Genesys Cloud CX, IVR, Genesys Cloud Platform API's, Genesys Architect, ACD, OAuth

Top Skills Details

Genesys,Genesys Cloud CX,IVR,Genesys Cloud Platform API's,Genesys Architect,ACD,OAuth

Additional Skills & Qualifications

Required Qualifications Experience 7+ years of experience engineering enterprise contact center or telecommunications solutions. 5+ years of hands-on experience with Genesys technologies, with strong experience engineering Genesys Cloud CX solutions. Demonstrated experience supporting large, business-critical contact center environments. Experience troubleshooting complex production issues involving voice, integrations, APIs, networks, or distributed systems. Experience leading technical implementations or major platform changes. Technical Skills Strong hands-on expertise in several of the following: Genesys Genesys Cloud CX Genesys Architect ACD and skills-based routing Data Actions Genesys Cloud APIs OAuth Queue and routing configuration Telephony and trunk configuration Recording and quality-management capabilities Workforce-management integrations Genesys CX as Code Archy

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Saint Paul, MN.

Pay and Benefits

The pay range for this position is $60.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Saint Paul, MN.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About employer

More about this job

Skills

Troubleshooting
IBM Terraform
Root cause analysis
Incident response
Quality assurance procedures

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