Jobs in the United States

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Added 2 mins ago
Principal Data Engineer
Exact Sciences Corp
United States
The Principal Data Engineer (IC) is a senior individual contributor and the accountable technical leader for assigned cross-domain initiatives and enterprise data engineering capabilities.…
Added 6 mins ago
Azure Integration Engineer
Marshall Retail Group
Las Vegas, NV
We are seeking a Data Integration Support Engineer to support and develop integrations across our Enterprise Systems. This role will focus on learning how the business operates,…
Added 8 mins ago
Marketing Engineer
Basata Inc
Tempe, AZ
- Shape something meaningful. You'll play a real role in both the systems and the experience, not just execute someone else's design.
Added 9 mins ago
Associate Technical Engineer (Hybrid)
AFMIC American Family Mutual Insurance Company, S.I.
United States
American Family Insurance is seeking an Associate Technical Engineer to support the design, implementation, and ongoing enhancement of enterprise API Management and Developer Enablement…
Added 9 mins ago
Graduate - Applications Engineer
Infineon
Colorado Springs · San Jose
Graduation: Must have completed the required degree program
Added 10 mins ago
TT
Senior Forward Deployed Engineer, Operate
True Talent Solutions Partners
New York, NY
- $170,000 to $205,000 USD / year
…technical delivery across client engagements, from early solution design through implementation and ongoing support, while helping improve reusable platform…
Added 10 mins ago
EA
Sr. Thermal Engineer
Eridu AI
Saratoga, CA
- $210,000 to $270,000 USD / year
As a Senior Thermal Engineer, you will own your thermal hardware end to end: design, development, test, release and delivery. Ownership is the core of this role. You drive your parts to…
Added 10 mins ago
Mechanical Engineer 3
Lam Research
Tualatin
‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time
Added 10 mins ago
Electrical Engineer 2
Lam Research
Tualatin
‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time
Added 10 mins ago
Process Engineer 3
Lam Research
Fremont
‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time
Added 11 mins ago
G
Integrations Engineer
Granted
Remote, United States
- $150,000 to $225,000 USD / year
- Design for failure: portal changes, auth and 2FA, partial data, rate limits, and knowing something broke before an advocate does
Added 11 mins ago
Principal Materials Innovator, Apparel Innovation
Nike
Beaverton, OR
…technical leader. You will collaborate across Apparel Innovation, Design, Global Apparel Materials, Digital Product, Product Development, and Advanced Manufacturing, while building external…
Added 12 mins ago
Design Engineer
Lippert
Elkhart, IN
The Design Engineer can work within a dynamic group to meet project goals and timelines. The person in this position must be well organized, detail oriented, and have the flexibility to…
Added 14 mins ago
Senior Site Reliability Engineer
Varda Space Industries
El Segundo, CA
…engineers to help us get there. As a Senior Site Reliability Engineer, you'll be critical in building, scaling, and maintaining the infrastructure that powers our systems on Earth, in…
Added 14 mins ago
Entry Level Geotechnical Engineer
Mead & Hunt
Anchorage, AK
The successful candidate must have:
Added 14 mins ago
Security Designer
Mead & Hunt
Myrtle Beach, SC
The successful candidate must have at least one of the following: · If no degree, must have at least 7 years of relevant security design experience specific to building engineering
Added 14 mins ago
IG
Tooling Design Engineer
Insight Global
Raynham, MA
- From $46 USD / hour
Insight Global is hiring for a Tooling Design Engineer for one of our clients in Raynham, MA. This individual will be responsible for designing, modifying, and supporting tooling and gages…
Added 16 mins ago
Software Engineer UI/UX
TTN Fleet Solutions
Farmers Branch, TX
The Software Engineer is focused on UI/UX with strong Angular expertise to help design, build, and scale our enterprise web applications. In this role, you will sit at the intersection of…
Added 16 mins ago
Database Engineer
TTN Fleet Solutions
Farmers Branch, TX
The Database Engineer has deep expertise in MySQL to design, build, and maintain our core data infrastructure. This role is responsible for developing robust ETL/ELT pipelines, optimizing…
Added 17 mins ago
Research Engineer I/II/III/IV/V/VI (Auburn) Pool
Auburn University
Auburn University, AL
The Samuel Ginn College of Engineering is seeking candidates for multiple positions for Research Engineers. A Research Engineer conducts research in various fields of engineering to design…
Added 18 mins ago
A
Mechanical Design Engineer
Actalent
Bingen, WA
- $50 to $60 USD / hour
Bingen, WA (hybrid)$50-60/hr12-Month Contract-----About the RoleYoud design composite parts from a blank page for an unmanned aircraft program. A lot of the work is lightweight radomes that…
Added 18 mins ago
Mechanical Engineer
Actalent
Bingen, WA
MECHANICAL ENGINEER, NEW PRODUCT INTRODUCTION
Added 18 mins ago
A
Automation Controls Engineer
Actalent
Sacramento, CA
- $135,000 to $160,000 USD / year
…We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent…
Added 18 mins ago
A
Automation Controls Engineer, Facilities
Actalent
Sacramento, CA
- $135,000 to $160,000 USD / year
Ready to work on the systems that keep a pharmaceutical facility running? We're looking for an Automation Controls Engineer to support critical facility, utility, and environmental control…
Added 19 mins ago
Electrical Engineer
Magnum Venus Products Inc
Oak Ridge, TN
The Electrical Engineer within the Motion Division is responsible for the design, development, integration, and support of custom automated equipment and advanced motion systems. This role…

Closed listing

TEKsystems

Senior Genesys Engineer

Saint Paul, MN, United States

$60 to $65 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $60 to $65 USD / hour
Posting language: English
Posted: Oct 21, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description

The Senior Genesys Cloud CX Engineer is responsible for the design, engineering, implementation, automation, integration, and operational support of enterprise contact center solutions built on Genesys Cloud CX. This role serves as a senior technical subject matter expert for the Genesys platform and works closely with Product Owners, Solution Architects, application teams, telecommunications engineers, business partners, vendors, and other Contact Center Technology engineers to deliver secure, resilient, scalable, and highly available customer contact solutions. The Senior Engineer is expected to take ownership of complex technical problems, lead platform improvements, establish engineering standards, mentor other engineers, and reduce operational risk through automation, documentation, monitoring, and disciplined change management. Key Responsibilities Genesys Cloud CX Engineering Design, configure, engineer, and support enterprise solutions within Genesys Cloud CX. Serve as a senior technical SME for Genesys Cloud architecture, platform capabilities, integrations, and production troubleshooting. Engineer and maintain: o Genesys Architect inbound and outbound call flows o IVR applications and routing logic o Queues, skills, routing strategies, schedules, and wrap-up codes o Data Actions and external integrations o Telephony configuration, trunks, sites, number plans, and call routing o Recording and quality-management integrations o Workforce-management integrations o Digital interaction channels where applicable Develop solutions that meet enterprise requirements for performance, reliability, scalability, security, and supportability. Genesys' own developer guidance demonstrates the use of Architect flows, queues, integrations, Data Actions, APIs, and Terraform/CX as Code as core components of engineered Genesys Cloud solutions. IVR and Customer Experience Engineering Design and enhance complex Genesys Architect call flows supporting enterprise contact center operations. Translate business requirements into efficient call routing and customer interaction designs. Integrate IVR applications with enterprise APIs, data services, authentication services, and downstream business systems. Optimize routing designs to improve customer experience, containment, agent efficiency, and operational reliability. Establish reusable patterns and engineering standards for Architect development. API & Integration Engineering Design, build, troubleshoot, and support integrations using the Genesys Cloud Platform APIs, OAuth, REST, JSON, and Data Actions. Integrate Genesys Cloud with enterprise applications, CRM platforms, data services, workforce-management platforms, recording systems, and other contact center technologies. Understand authentication, authorization, API rate limits, exception handling, logging, and secure integration patterns. Work with application development teams to establish reliable integration contracts and troubleshoot issues that cross application boundaries. Production Support & Reliability Provide advanced Tier 3 engineering support for Genesys Cloud CX. Lead troubleshooting and root-cause analysis for high-impact incidents. Analyze logs, interaction details, API transactions, telephony signaling, integration behavior, and platform telemetry. Participate in major incident response and problem-management activities. Develop proactive monitoring and alerting to identify issues before they materially affect customers or contact center operations. Identify recurring incidents and implement permanent engineering solutions rather than relying on operational workarounds. Security, Compliance & Platform Governance Follow enterprise security and change-management requirements when designing and implementing contact center solutions. Apply least-privilege principles to Genesys roles, permissions, OAuth clients, and integrations. Protect authentication credentials, customer information, and other sensitive contact center data. Participate in architecture, security, disaster-recovery, and operational-readiness reviews.

Skills

Genesys, Genesys Cloud CX, IVR, Genesys Cloud Platform API's, Genesys Architect, ACD, OAuth

Top Skills Details

Genesys,Genesys Cloud CX,IVR,Genesys Cloud Platform API's,Genesys Architect,ACD,OAuth

Additional Skills & Qualifications

Required Qualifications Experience 7+ years of experience engineering enterprise contact center or telecommunications solutions. 5+ years of hands-on experience with Genesys technologies, with strong experience engineering Genesys Cloud CX solutions. Demonstrated experience supporting large, business-critical contact center environments. Experience troubleshooting complex production issues involving voice, integrations, APIs, networks, or distributed systems. Experience leading technical implementations or major platform changes. Technical Skills Strong hands-on expertise in several of the following: Genesys Genesys Cloud CX Genesys Architect ACD and skills-based routing Data Actions Genesys Cloud APIs OAuth Queue and routing configuration Telephony and trunk configuration Recording and quality-management capabilities Workforce-management integrations Genesys CX as Code Archy

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Saint Paul, MN.

Pay and Benefits

The pay range for this position is $60.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Saint Paul, MN.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About employer

More about this job

Skills

Troubleshooting
IBM Terraform
Root cause analysis
Incident response
Quality assurance procedures

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Work requirements

Jobs in the United States