Continuity of Care Support RepresentativeLocation: RemoteSchedule: Monday-Friday, operating hours 8:00 AM-8:00 PM EST (staggered shifts)Contract PositionPosition OverviewSeeking Continuity of Care Support Representatives to assist patients with questions related to health plan network changes, continuity of care processes, treatment plans, provider access, and insurance-related resources. This role focuses on educating and guiding patients through complex situations while providing outstanding customer support.Key Responsibilities
- Respond to inbound patient inquiries regarding continuity of care
- Assist patients in locating information needed to complete insurance forms
- Create, track, and resolve patient cases requiring additional research
- Support questions related to treatment continuity, provider access, and out-of-network costs
- Document all patient interactions and case resolutions
- Coordinate with internal departments to obtain necessary patient information
- Follow established FAQs, scripts, and escalation procedures
- Provide empathetic support to patients navigating healthcare decisions
QualificationsPrevious healthcare customer service, patient access, insurance verification, billing, or call center experience
- Strong communication and critical thinking skills
- Ability to research, document, and manage case follow-up activities
- Comfortable handling sensitive patient concerns
- Experience with Epic or healthcare systems preferred
- Ability to work in a fast-paced, high-volume contact center environment
Additional Skills & Qualifications
- Required or Strongly Preferred for Both Roles
- Minimum of one to two years of customer service experience.
- Experience working in an inbound contact center, call center, or queue-based phone environment.
- Strong verbal communication and active-listening skills.
- Ability to explain complicated healthcare or financial information in plain language.
- Strong attention to detail and accurate documentation.
- Ability to work independently in a remote environment.
- Reliable attendance and punctuality.
- Ability to follow scripts and procedures while still creating a positive, human patient experience.
- Comfortable assisting patients who may be anxious, confused, frustrated, or concerned about losing access to established physicians.
- Ability to protect confidential patient and financial information.
- Comfortable working within a project where information, call volume, and procedures may change quickly.
- Ability to receive feedback and adjust to updated FAQs, escalation routes, and workflows.
- Willingness and ability to complete Sentaras required onboarding, screening, employment verification, and education verification before work.
Experience LevelIntermediate Level Job Type & LocationThis is a Contract position based out of Chesapeake, VA. Pay and BenefitsThe pay range for this position is $22.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Chesapeake, VA. Application DeadlineThis position is anticipated to close on Oct 23, 2026. Workplace TypeThis is a fully remote position.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.