Remote Customer Service Representative

ustomer Service Representative (Remote, Contract) Job DescriptionJoin a fully remote customer contact center team providing high-volume support for billing, payments, deliveries, and emergency service inquiries. In this contract role, you handle national inbound calls, deliver exceptional customer service, and help customers resolve issues quickly and accurately during the organizations busiest season.Responsibilities

• Respond to a high volume of inbound customer calls (50+ calls per day, with higher volume during peak season in December, January, and February).
• Handle inquiries related to billing, payments, deliveries, and emergency service needs with professionalism and empathy.
• Listen carefully to customers, demonstrate understanding, and use problem-solving skills to resolve issues and create a positive customer experience.
• Provide accurate information on services, transactions, and account details, ensuring data is entered correctly into the system.
• Use the CX1/Nice phone system and the companys internal systems to manage calls, document interactions, and update customer records.
• Adhere to schedule requirements and maintain productivity standards, including time in queue, call handling, status updates, and overall schedule adherence.
• Maintain office-level professionalism in a remote environment, demonstrating accountability and reliability throughout each shift.
• Participate fully in the training program, including classroom-style learning, presentations, live call listening, software training, and online self-guided modules.
• Complete a nesting period that includes shadowing tenured representatives and reversed shadowing to build confidence and proficiency before moving to your assigned shift.
• Support extended hours during storms and busy periods by being open and flexible to overtime, including weekend work as needed.
• Follow established processes and procedures to ensure consistent, high-quality customer service and compliance with company standards.
• Collaborate with the broader customer service team to share information, escalate issues when appropriate, and contribute to a positive remote work culture.

Essential Skills

• Proven customer service experience, ideally in a high-volume call center environment.
• Strong communication skills, with the ability to listen actively and respond with empathy and clarity.
• Demonstrated problem-solving abilities and a genuine passion for creating customer satisfaction.
• Customer service oriented mindset with a focus on delivering a positive experience on every call.
• Ability to work effectively in a remote support environment while maintaining professionalism and accountability.
• Competence using basic office equipment and familiarity with Office 365 applications.
• Comfort working with call center technologies such as CX1/Nice phone systems and internal customer service systems.
• Solid data entry skills with attention to detail and accuracy.
• Capability to manage a high volume of inbound calls and remain organized and calm under pressure.
• Ability to adhere to scheduled shifts and meet productivity metrics monitored by a dedicated performance team.

Additional Skills and Qualifications

• Bilingual fluency in Spanish is a plus but not required.
• Experience working remotely in a structured, performance-driven environment is beneficial.
• Familiarity with national customer support operations and seasonal peak workloads is advantageous.
• Comfort participating in classroom-style training, live call listening, software training, and self-guided online learning.
• Willingness to work overtime on weekends and during storms, and to flex hours as business needs require.
• Openness to contract opportunities with potential for future full-time conversion based on performance.

Work EnvironmentThis role is 100% remote and requires you to maintain office-level professionalism from your home workspace. Productivity and schedule adherence are monitored by a dedicated team through metrics such as time in queue, call status, and overall adherence to assigned shifts. Shifts run between 6:00 AM and 8:00 PM EST, and you must be open to working overtime on weekends and during storms to support customers during critical periods. The position includes a structured training program: two weeks of classroom-style training Monday through Friday from 8:00 AM to 5:00 PM EST, featuring presentations, live call listening, software training, and online self-guided modules, followed by one week of nesting with shadowing and reversed shadowing before moving to your scheduled shift. All necessary equipment is provided and shipped to you, including an all-in-one desktop, two monitors, and a headset. You must be able to hardwire your computer via ethernet and maintain adequate internet speed for call center operations. You will work with technologies such as the CX1/Nice phone system and internal customer service platforms in a structured, performance-focused remote environment. Job Type & LocationThis is a Contract position based out of Ashland, VA. Pay and BenefitsThe pay range for this position is $18.50 - $18.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Ashland, VA. Application DeadlineThis position is anticipated to close on Nov 7, 2026. Workplace TypeThis is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.