Description
Seeking a DocuCare Associate to support a Xerox-managed print services environment at a corporate location in downtown Cleveland, Ohio. This individual will serve as the primary onsite resource responsible for maintaining device uptime, managing supplies, monitoring fleet performance, and providing exceptional customer support.
This is a highly independent role supporting a large nationwide fleet of approximately 1,000 devices. The ideal candidate will have prior experience troubleshooting printers and copiers, managing service requests, and working directly with customers in a professional environment. Approximately 75% of the position will be computer-based, requiring strong technical and organizational skills.
Responsibilities:
-Provide first-level support for Xerox multifunction printers, copiers, and office equipment
-Troubleshoot common device issues, including paper jams, toner replacement, feed wheel replacement, and basic operational concerns
-Restore devices to working order whenever possible before escalating to technicians
-Monitor and manage a nationwide print fleet of approximately 1,000 devices
-Ensure printers and multifunction devices remain online and communicating properly
-Manage meter readings, device status reporting, and service request activity
-Coordinate and escalate maintenance issues with Xerox service technicians and support teams
-Maintain toner, supplies, and inventory levels to ensure uninterrupted operations
-Utilize fleet management and reporting tools to monitor equipment performance
-Serve as the primary client-facing representative and point of contact for print-related support
-Document activities, service updates, and fleet performance metrics accurately
Required Qualifications:
-Previous experience supporting printers, copiers, multifunction devices, or managed print environments
-Strong troubleshooting and problem-solving skills
-Intermediate to advanced computer skills
-Ability to work independently with minimal supervision
-Excellent customer service and communication skills
-Strong organizational and time-management abilities
-High School Diploma or equivalent
Preferred Qualifications:
-Xerox DocuCare experience
-Managed Print Services (MPS) experience
-Experience supporting large printer fleets
-Familiarity with service ticketing and fleet monitoring platforms
-Inventory and supply management experience
-Basic networking knowledge, including printer connectivity and network troubleshooting
-Experience with Microsoft Office applications, particularly Excel
Top Skills:
-Printer/Copier Troubleshooting
-Managed Print Services (MPS)
-Customer Service
-Fleet Monitoring & Device Management
-Computer Proficiency
-Service Escalation
-Inventory Management
-Problem Solving
Ideal Candidate:
The ideal candidate has experience supporting office printing environments and is comfortable serving as the sole onsite representative for a client account. Candidates with backgrounds in Xerox DocuCare, Managed Print Services, Office Equipment Support, Desktop Support, or Copier/Printer Technician roles will be especially successful in this position.
Additional Skills & Qualifications
-Prior experience supporting printers, copiers, or multifunction devices preferred.
-Strong computer skills with the ability to navigate multiple systems and reporting tools (75% of job will be on computer)
-Ability to work independently and manage priorities with minimal supervision.
-Excellent customer service and communication skills.
-Experience with inventory management, service tickets, and issue escalation.
-Strong organizational and problem-solving abilities.
-Basic networking and printer connectivity knowledge is a plus.
-Proficiency with Microsoft Office (Outlook, Excel, Word) preferred.
-Professional, client-facing demeanor with a strong sense of ownership and accountability
Employee Value Proposition (EVP)
-High visibility & ownership You'll be the sole onsite resource for a major national account, trusted to manage and support a fleet of approximately 1,000 devices.
-Autonomy Work independently and take ownership of day-to-day operations, troubleshooting, vendor coordination, and client support.
-Technology-focused environment Gain exposure to fleet management tools, device monitoring platforms, service operations, and workplace technology support.
-Client-facing impact Serve as a key partner, directly influencing end-user experience and operational efficiency.
-Skill development Build experience in managed print services, technical support, inventory management, reporting, and service delivery.
-Stable schedule Consistent Monday-Friday daytime hours with no travel requirements. Opportunity for full-time employment following contract.
-Growth opportunity Great fit for candidates looking to expand their careers in Digital Workplace Services, Managed Print Services, or IT support operations.
Skills
customer service, print production, computer networking, professionalism, helpdesk support, communication, Networking knowledge, Xerox Print Experience, Basic Understanding IP Addresses, Network Printing, Fleet Management Software Experience, Inventory and Supply Chain Coordination, Reporting Data, Technical Support, Help Desk Support
Top Skills Details
customer service,print production,computer networking,professionalism,helpdesk support,communication
Additional Skills & Qualifications
-Prior experience supporting printers, copiers, or multifunction devices preferred.
-Strong computer skills with the ability to navigate multiple systems and reporting tools (75% of job will be on computer)
-Ability to work independently and manage priorities with minimal supervision.
-Excellent customer service and communication skills.
-Experience with inventory management, service tickets, and issue escalation.
-Strong organizational and problem-solving abilities.
-Basic networking and printer connectivity knowledge is a plus.
-Proficiency with Microsoft Office (Outlook, Excel, Word) preferred.
-Professional, client-facing demeanor with a strong sense of ownership and accountability
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Cleveland, OH.
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Cleveland, OH.
Application Deadline
This position is anticipated to close on Nov 4, 2026.
Workplace Type
This is a fully onsite position in Cleveland,OH.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.