Description
Description générale : Le gestionnaire de pratique est responsable de lensemble des fonctions liées à une pratique technique précise: Développement Logiciel, Infonuagique, Gestion de services. Cette responsabilité comprend la supervision du personnel, des outils actuels et proposés, ainsi que des relations avec les fournisseurs. Le gestionnaire de pratique travaille avec les clients et les partenaires des équipes de Livraison, Ventes, Soutien aux ventes, Marketing et autres pratiques afin daméliorer les produits existants, didentifier les nouvelles offres ou les offres manquantes, de corriger rapidement les écarts et de mieux commercialiser les offres pour maximiser leur impact. Le gestionnaire de pratique est responsable de soutenir et, dans certains cas, de gérer des services propres à la pratique qui génèrent des revenus de services-conseils de 10 M$ à 25 M$ par année. Ce rôle peut exiger jusquà 75 % de déplacements. FONCTIONS ESSENTIELLES Gestion de pratique Tirer parti des forces et des compétences de base de TEKsystems Global Services afin délaborer un ensemble fondamental de services. Travailler de concert avec les équipes Ventes et Marketing, à la lumière des tendances du marché, afin de définir un portefeuille optimal doffres productisées ou verticales. Superviser les aspects opérationnels et tactiques quotidiens de plusieurs projets et initiatives. Surveiller le bon rendement des projets et examiner les livrables à léchelle des projets. Compréhension de lindustrie Être responsable de lévaluation et de la refonte potentielle des offres de la pratique. Développer et concevoir des solutions pour des modèles de prestation sur site ainsi que géographiquement distribués, y compris à létranger. Élaborer des messages relativement simples, mais complets, concernant les offres de pratique, leur intégration à nos autres offres, le paysage concurrentiel, le profil de la clientèle cible, la proposition de valeur et la différenciation par rapport aux concurrents. Assurer une formation et une recherche continues sur les références pertinentes de lindustrie selon la taille et léchelle. Développer des systèmes pour mesurer notre performance par rapport aux normes de lindustrie et articuler clairement nos réussites et nos défis. Gestion financière Gérer la pratique en fonction des objectifs de revenus établis. Prévoir avec précision les revenus, la rentabilité, les marges, les taux de facturation et lutilisation de la pratique. Établir les attentes relatives aux projections de revenus et de rentabilité. Développement des affaires Cette description de poste décrit la nature générale et le niveau de travail requis par le poste. Elle ne vise pas à constituer une liste exhaustive des qualifications, compétences, tâches, responsabilités ou conditions de travail du poste. La description de poste peut être modifiée avec ou sans préavis, et la direction se réserve le droit dajouter, de modifier ou de supprimer toute qualification ou tâche. 2 FONCTIONS ESSENTIELLES Travailler de concert avec léquipe des ventes au développement de produits et au soutien des ventes. Développer des relations à long terme avec les clients et tirer parti des occasions de partenariat. Fournir aux autres pratiques, Architectes de solution, à léquipe des ventes et à lorganisation de gestion de projets, des mises à jour continues sur les services pertinents. Identifier et réaliser des conférences ou présentations dans le domaine de la pratique. Communication : Agir comme participant clé aux réunions déquipe et avec les clients. Accroître notre visibilité en participant à des organisations sectorielles locales et nationales. Aborder les enjeux ouvertement et rapidement. Communiquer efficacement linformation pertinente liée aux projets et à la pratique aux supérieurs et aux pairs des autres pratiques. Communiquer de façon tactique les renseignements sensibles. Gérer directement les situations difficiles touchant le personnel, avec la discrétion appropriée, les conseils des RH et le respect de la personne. Gestion des fournisseurs Gérer les relations avec les fournisseurs et partenaires tout en maintenant les contrôles appropriés. Gérer les fournisseurs selon les ententes de niveau de service (SLA). Qualifier et sélectionner les fournisseurs appropriés selon les objectifs stratégiques. Compétences et aptitudes Solides compétences conceptuelles et analytiques démontrant une capacité à résoudre les problèmes de façon créative. Capacité démontrée à prioriser et à planifier adéquatement un travail complexe dans un environnement en évolution rapide. Esprit déquipe, avec expérience en leadership et en collaboration interéquipes pour livrer des solutions réussies. Excellentes compétences en communication orale et écrite en anglais. Compétences supérieures en gestion de personnel. Capacité de diriger une équipe géographiquement dispersée. Compétences élevées en interaction et négociation client. Souci du détail et grand sens de lorganisation. Désir de dépasser les attentes et de surmonter les objections. Capacité deffectuer plusieurs tâches à la fois et détablir les priorités. Capacité de respecter les échéances. Autonomie et capacité dinspirer les autres. Paramètres ADA standard Les exigences physiques décrites ici sont représentatives de celles auxquelles un employé doit satisfaire pour exécuter avec succès les fonctions essentielles de ce poste. Des mesures dadaptation raisonnables peuvent être prises afin de permettre aux personnes en situation de handicap dexécuter les fonctions essentielles. Cette description de poste décrit la nature générale et le niveau de travail requis par le poste. Elle ne vise pas à constituer une liste exhaustive des qualifications, compétences, tâches, responsabilités ou conditions de travail du poste. La description de poste peut être modifiée avec ou sans préavis, et la direction se réserve le droit dajouter, de modifier ou de supprimer toute qualification ou tâche. General Description: The Practice Manager has overall responsibility for functions relating to a specific technical practice (e.g. Service Management, Network, Data Center, Cloud, InfoSec, etc.). This responsibility is inclusive of the oversight of personnel, tools (current and proposed), and vendor relationships. The Practice Manager will work with clients and partners in our Delivery, Sales, Sales Support, Marketing and other Practices to improve our existing products, identify new or missing offerings, rapidly correct gaps and better market our offerings for maximum impact. The Practice Manager is responsible for supporting and in some cases managing specific practice based services that generate consulting revenue ranging from$10M to $25M annually. Occasional travel might be required. Essential Functions: Practice Management Leverage TEKsystems Global Services strengths and core competencies to develop foundational set of services. Work in conjunction with Sales and Marketing in light of market trends to derive an optimal portfolio of productized and/or vertical offerings. Oversee the day-to-day operational and tactical aspects of multiple projects and initiatives. Monitor project health and reviews deliverables across projects. Industry Understanding Responsible for the evaluation and potential redesign of practice offerings. Development and design solutions for premise-based as well as geographically-distributed (off-shore) delivery models. Development of relatively simple, yet thorough messaging around Practice offerings; their fit with our other offerings, the competitive landscape, target client profile, value proposition and differentiation from competitors. Persistent education and research on relevant industry benchmarks based on size and scale. Develop systems to measure our performance against industry standards and clearly articulate our successes and challenges. Financial Management Manage to revenue goals set for practice. Accurately forecast revenue, profitability, margins, bill rates and utilization for practice. Set expectations regarding revenue and profitability projections. Business Development Work in conjunction with our Sales team on product development and sales support. Grow long-term relationships with clients and capitalize on partnership opportunities. Provide other Practices, Solution Executives (SEs), Sales team and Project Management Organization (PMO) ongoing updates on relevant services. Identify and deliver speaking engagements within practice domain. Communication: Serve as key participant in team and client meetings. Raise our visibility through involvement in local and national industry organizations Confronts issues openly and quickly. Effectively communicate relevant project/practice information to superiors and peers in other practices. Tactfully communicate sensitive information. Handle difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual. Vendor Management Manage relationships with vendors/partners; while maintaining proper control. Manage vendors to service level agreements (SLAs). Qualify and select appropriate vendors based on strategic objectives. Education Level Details Req Pref Bachelor's Degree BA or BS degree in a related field, MS preferred. X Work Experience Type 15+ years project management leadership experience in an IT consulting service provider environment. Program management experience (i.e., able to manage a portfolio of projects concurrently). Practice-centric experience required (e.g., Application Management, Data Management, QA or Application Development experience). Consulting business development experience preferred. Proposal and/or Statement of Work development experience. Project Management Professional (PMP) preferred not required. Six Sigma or Lean (Process Management) preferred not required. ITIL (Process Management) preferred not required. Experience in a Professional Services organization. Experience in smaller scale consulting and assessment focused delivery. High degree of confidence and efficacy in hands-on executive presentation (C-suite) and preparation. Experience working with and creating strong relationships with India and North America based employees/teams. Project Management experience (understands the importance of control). Process Management experience Sales Support Engineer/Pre-sales support Skills and Abilities Strong conceptual and analytical skills, which demonstrate out of the box problem solving. Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment. Team player with experience leading and collaborating cross-teams to deliver successful solutions. Excellent oral and written communication skills (English language). Superior people and personnel management skills. Ability to lead a geographically-separated team. High customer-facing and client interaction/negotiation skills, Detail oriented/highly organized. Desire to overachieve and overcome objections. Ability to multi-task and prioritize. Ability to meet deadlines. Self-motivated and capable of inspiring others.
Skills
practice management
Top Skills Details
practice management
Additional Skills & Qualifications
See Above
Experience Level
Expert Level
Job Type & Location
This is a Permanent position based out of Hanover, MD.
Pay and Benefits
The pay range for this position is $125000.00 - $180000.00/yr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: Medical, Dental, and Vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life and AD&D for employee and dependents) Short and Long-Term Disability Health Spending Account (HSA) Transportation Benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Permanent position based out of Hanover, MD.
Application Deadline
This position is anticipated to close on Oct 28, 2026.
Workplace Type
This is a fully remote position.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.