Operations Coordinator

Description

The purpose of this role is to provide high-level administrative and coordination support to senior management and the global Cyber Services teams, ensuring smooth operations and effective communication with key operational initiatives and customer engagement strategies. The role also coordinates client onboarding and provides day-to-day administration for Cyber Services, including shared mailbox management, scheduling, Salesforce reporting, operational coordination, record keeping, reporting and stakeholder follow-up. -Manage administrative tasks and other initiatives across the global cyber services team, taking direction from the Senior Leader -Liase and work closely with the Operations team across key initiatives as outlined by the Senior Leader ensuring timelines, operational milestones and key deliverables are met. -Assist in organizing and prioritizing the workload of the Senior Leader and the broader team while effectively managing stakeholder expectations. -Screen, prioritize and distribute incoming queries and correspondence promptly across the cyber services team to ensure timely handling and effective resolution of requests from internal and external stakeholders. -Liaise with external and internal contacts to ascertain needs and ensure effective communication processes. -Work within the Operations team to execute BAU administrative processes, including mailbox management, Underwriter Education sessions and external Threat Intelligence Webinars.Monitor and manage the QCyberServices shared mailbox, triaging, categorising and responding to enquiries in line with agreed service levels and approved templates. -Maintain an organised mailbox and clear audit trail by applying agreed folders and categories, recording ownership and follow-up actions, and closing and filing enquiries once resolved. -Coordinate client onboarding and Cyber Services appointments through Microsoft Bookings, including eligibility and regional checks, issuing booking information, amending or reassigning appointments, and notifying customers and internal stakeholders of changes. -Validate service eligibility using approved criteria and route service, vendor, product, coverage and new business enquiries to the appropriate Cyber Services, Underwriting, Marketing or regional contact without providing underwriting or coverage advice. -Administer Threat Intelligence Webinar enquiries, including mailing-list additions and opt-outs, registration support, distribution of approved materials and recordings, and coordination of CPD certificate queries. -Maintain accurate client, broker and service records across Salesforce, SharePoint, Microsoft Bookings, mailing lists and other approved systems, in accordance with data quality, confidentiality and access requirements. -Develop, manage and maintain customer mailing lists and ensure accuracy and continuity across delivery of threat intelligence webinars and other cyber service initiatives in conjunction with the Operations Team. -Administer key Cyber Service resources including Sharepoint site for shared documents, presentation templates and other service deliverables. -Support administration of Cyber Services offerings, including onboarding calls, Incident Preparedness Reviews, Tabletop Exercises, Threat Intelligence Briefings and approved vendor services. -Prepare and maintain operational reporting on mailbox volumes, onboarding activity, service requests, response times, open actions and emerging themes, escalating overdue or high-priority items as required. -Maintain process documentation, response templates, routing contacts and operational guidance, and support periodic reviews and updates following process, service, eligibility or ownership changes. -Provide administrative coordination across global time zones, including meeting and event scheduling, action tracking, stakeholder communications, team cover and handover support during absences or periods of high demand.

Skills

Project management, administrative duties, Insurance, Cyber Services, salesforce administration, Project coordination

Top Skills Details

Project management,administrative duties,Insurance

Additional Skills & Qualifications

Necessary Work Experience includes:

Prior experience as an executive assistant or operations coordinator. Salesforce administration experience. Proficiency in Microsoft applications, including Outlook, SharePoint and Microsoft Bookings. Experience supporting a global team across the US, UK, Continental Europe, Asia and Australia. Experience managing a shared customer-facing mailbox, including triage, escalation, follow-up and record keeping. Experience coordinating client appointments, onboarding activity or service requests. Strong attention to detail, customer service and stakeholder coordination skills, with the ability to manage competing priorities across global time zones.

Preferred Work Experience includes:

Prior experience in insurance. Prior experience with external client onboarding. Experience administering webinars, client events or service programmes.

Qualifications

Preferred Qualifications include:

Secondary school certification. Administrative qualifications.

Experience Level

Intermediate Level

Job Type & LocationThis is a Contract position based out of Sun Prairie, WI. Pay and BenefitsThe pay range for this position is $32.00 - $36.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Sun Prairie, WI. Application DeadlineThis position is anticipated to close on Nov 18, 2026. Workplace TypeThis is a fully onsite position in Sun Prairie,WI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.