Noc Technician

Description

Core Responsibilities:

Incident Management: The role is heavily focused on incident management. This includes identifying issues, confirming their impact, performing initial triage, and coordinating with the appropriate technical teams to resolve them.

System and Network Monitoring: The candidate will be responsible for monitoring server health, network connectivity between data centers and over 70 branch locations, and the health of critical third-party services.

Communication and Coordination: A key part of the job is communicating with various teams, including the service desk and application support, primarily through Microsoft Teams. The person in this role will also be responsible for initiating calls to bring technical teams together to address outages.

Ticketing and Documentation: The role requires submitting outage notifications through their ticketing system, "Cyrus," and contributing to the documentation of NOC processes.

Monitoring Tools:

SolarWinds: Primarily for network connectivity monitoring.

SquaredUp: Used for server monitoring.

Dynatrace: A newer agent-based monitoring tool for Virtual Machines (VMs).

Internal Dashboard System: Monitors messages and transactions between distributed and mainframe systems.

Building Management System: A read-only system for monitoring things like HVAC.

Cyrus: Their current ticketing system for submitting outage notifications.

Skills

NOC

Top Skills Details

NOC

Additional Skills & Qualifications

Proactive and Professional Communication: The candidate must be able to "speak up at the right times, in the right way." They are looking for someone who is not quiet or passive, but can share information clearly and professionally with both technical and non-technical people.

Poise and Professionalism Under Pressure: The role requires juggling multiple issues at the same time. The ideal candidate can multitask, remain professional, and not get "rattled" when dealing with high-pressure situations.

Rapid Learning and Adaptability: The managers repeatedly used the word "sharp" to describe the ideal candidate. This person needs to be a quick learner who can adapt rapidly to new systems, processes, and personalities.

Interpersonal Skills: The role involves dealing with many different people and personalities. The candidate needs to be comfortable interacting with various teams and individuals across the organization.

Initiative and Assertiveness: The customer wants someone with "go-getterness" who can "stay on their ground" without being rude. This indicates a need for someone who is confident and can manage situations assertively

Experience Level

Entry Level

Job Type & LocationThis is a Contract position based out of San Antonio, TX. Pay and BenefitsThe pay range for this position is $30.00 - $40.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of San Antonio, TX. Application DeadlineThis position is anticipated to close on Nov 9, 2026. Workplace TypeThis is a fully onsite position in San Antonio,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.