MSR CL (GPO)

Description Provide exceptional member service in a fast-paced, high-volume contact center environment. Respond to member inquiries with professionalism, accuracy, and empathy while delivering a best-in-class customer experience. Assist members with a variety of financial products and services, including savings and checking accounts, consumer loans, credit cards, IRAs, and other account-related transactions. Utilize active listening, problem-solving, and multiple systems to efficiently address member needs. Identify opportunities to educate members on additional products and services that may benefit them and enhance their overall relationship with the organization. Skills

• Customer Service
• Data Entry
• Call Center Support
• Communication Skills
• Problem Solving
• Multitasking
• Microsoft Office
• CRM/Multiple System Navigation

Top Skills Details

• Customer Service
• Data Entry
• Strong Communication Skills
• Ability to Work in a High-Volume Environment

Additional Skills & Qualifications

Ideal Backgrounds Include:

• Call Center or Contact Center Experience
• Administrative Assistant or Receptionist Experience
• Banking, Mortgage, or Financial Services Experience
• Customer-Facing Professional Environments
• High-Volume Retail Experience

Success Profile:

• Strong customer service mindset with a passion for helping others
• Proven ability to multitask while maintaining accuracy
• Comfortable working in a structured, performance-driven environment
• Excellent verbal and written communication skills
• Ability to learn and navigate multiple systems efficiently
• Dependable, adaptable, and detail-oriented

Job Type & LocationThis is a Contract to Hire position based out of Pensacola, FL. Pay and BenefitsThe pay range for this position is $19.75 - $19.75/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Pensacola, FL. Application DeadlineThis position is anticipated to close on Oct 30, 2026. Workplace TypeThis is a hybrid position in Pensacola,FL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.