Member Services Representative

NOW HIRING: MEMBER SERVICES REPRESENTATIVE

INTERVIEWING IMMEDIATELY | BILINGUAL SPANISH REQUIRED | HYBRID SCHEDULE AFTER TRAINING

.Are you passionate about helping people and providing exceptional customer service in a healthcare setting? Join a team dedicated to supporting members with their healthcare needs and navigating their benefits. This is a fast-paced call center environment where you'll serve as the primary point of contact for members and providers while making a meaningful impact on the communities you support. .Why Apply?

• Interviewing Immediately
• Hybrid Schedule After Training
• Bilingual Spanish Required
• Opportunity to support underserved and vulnerable populations
• Stable healthcare industry experience
• Collaborative and mission-driven team

.What You'll Do:

• Handle inbound member and provider calls while meeting service level goals
• Assist members with selecting Primary Care Providers, scheduling appointments, and arranging transportation or interpreter services
• Explain healthcare benefits and connect members with community resources
• Document and process grievances, complaints, and appeals
• Escalate urgent healthcare concerns for immediate review and resolution
• Support providers with eligibility verification, authorizations, referrals, claims, and medication inquiries
• Coordinate care between health plans, providers, pharmacies, and specialty vendors
• Perform data entry and maintain accurate member records
• Assist members with portal access and online inquiries

.Qualifications:

• Bilingual in Spanish and English (Required)
• Healthcare call center or medical office experience preferred
• Knowledge of Medi-Cal preferred
• Experience with eligibility verification, authorizations, and data entry
• Strong customer service, communication, and problem-solving skills
• Proficiency in Microsoft Word, Outlook, and Excel
• Ability to thrive in a fast-paced environment

.Schedule:

• Training is conducted onsite Monday-Friday for approximately 6-8 weeks
• After training, employees work a hybrid schedule, with in-office days on Mondays and Tuesdays and remote work for the remainder of the week

.Apply today for immediate interview consideration! Job Type & LocationThis is a Contract position based out of Santa Barbara, CA. Pay and BenefitsThe pay range for this position is $26.30 - $27.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Santa Barbara, CA. Application DeadlineThis position is anticipated to close on Nov 27, 2026. Workplace TypeThis is a hybrid position in Santa Barbara,CA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.