Medical Customer Service Representative

Customer Service Specialist (Healthcare Support)

Schedule:

• Monday-Friday, 8:00 AM - 5:00 PM
• 1-hour lunch break

Position Overview We are seeking a Customer Service Specialist to support patients and healthcare providers by managing the front-end service process. This role is ideal for candidates who enjoy helping others, solving problems, and working in a fast-paced healthcare environment. Comprehensive hands-on training will be provided, including instruction on medical equipment and internal systems.

Responsibilities

• Answer inbound customer calls and respond to emails professionally and efficiently
• Make outbound calls to patients, providers, and referral sources as needed
• Review and verify patient referral information for accuracy and completeness
• Create and process orders for medical equipment and services
• Schedule patients according to physician orders and company procedures
• Route inquiries to appropriate departments and resources
• Follow up on customer requests and unresolved issues
• Maintain accurate documentation within company systems
• Meet productivity, quality, and service-level expectations

Qualifications

• High school diploma or equivalent required
• Minimum of 1 year of experience in one or more of the following:
• Healthcare administration
• Insurance customer service
• Claims processing
• Medical billing
• Call center support
• Customer service
• Strong verbal and written communication skills
• Excellent customer service and problem-solving abilities
• Strong attention to detail and organizational skills
• Ability to prioritize and manage multiple tasks simultaneously
• Proficiency with Microsoft Office applications
• Ability to learn new software systems and technologies quickly
• Comfortable working independently and as part of a team
• Adaptable, proactive, patient, and accountable in a fast-changing environment

Preferred Experience

• Healthcare customer service or front desk experience
• Medical equipment, referral management, or patient scheduling experience
• Experience with healthcare software systems such as Brightree or similar platforms

Training

• Hands-on training provided by management
• Approximately one month of training before working independently
• Training includes company systems, processes, and medical equipment knowledge

Job Type & LocationThis is a Contract to Hire position based out of Southfield, MI. Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Southfield, MI. Application DeadlineThis position is anticipated to close on Nov 23, 2026. Workplace TypeThis is a fully onsite position in Southfield,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.