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Operational Risk Analyst (On-site)
Heritage Bank
Tacoma, WA
Our Risk and Compliance team is seeking an operational risk analyst to join the team. This position is responsible for supporting the Operational Risk Management (ORM) framework under the…
Added 5 mins ago
Associate Analyst, Third Party Diligence
Eagan, MN · Frisco, TX · Ann Arbor, MI
We are seeking a detail-oriented Associate Analyst to join our Third Party Diligence team. In this role, you will execute end-to-end third party diligence activities, including identity…
Added 5 mins ago
HRIS Analyst
Davis H Elliot Company, Inc.
Lexington, KY
The HRIS Analyst serves as the organization's subject matter expert and trusted advisor for HR systems, data, and technology solutions. This role is responsible for the administration,…
Added 8 mins ago
Strategic Analyst Intern
Copart, Inc
Dallas, TX
Copart is seeking a Business Analyst/Senior Analyst to join our dynamic team and contribute to the growth and success of our business initiatives. As a Senior Analyst, you will apply your…
Added 8 mins ago
Summer 2027 Technical Analyst enGen Undergraduate Intern
HM Health Solutions Inc.
Remote, United States
The Summer 2027 Technical Analyst enGen Undergraduate Internship provides students with an opportunity to gain practical, hands-on experience supporting enterprise network infrastructure…
Added 9 mins ago
Analyst - Plastics Recycling
Circular Action Alliance
Remote, United States
The Plastics Recycling Analyst is a position within the National Material Services function of Program Planning and Operations (PPO), which also includes Compliance & Regulatory Affairs,…
Added 10 mins ago
MI
Program Analyst I / HSPD-12
Mayvin, Inc
Arlington, VA
- $67,000 to $97,000 USD / year
Mayvin is seeking a Program Analyst I to support the U.S. Marshals Service (USMS), Tactical Operations Division, Identification Access Office (IAO)/HSPD-12 program. This position involves a…
Added 10 mins ago
CR
MANAGER OF QUALITY AND POPULATION HEALTH
Charles River Community Health
Brighton, MA
- $72,800 to $101,000 USD / year
…side by side with providers, nurses, medical assistants, and operations staff at both sites to improve, monitor, and report on quality measures and population health data that our care…
Added 10 mins ago
Senior Database Analyst/Administrator
GD Information Technology, Inc.
United States
The Database Analyst/ Administrator will execute the following responsibilities:
Added 10 mins ago
Program Operations Analyst
GD Information Technology, Inc.
United States
The Program Operations Analyst supports the day to day functioning of business operations, focusing on data gathering, process tracking, and basic analysis. Here are the core…
Added 12 mins ago
Business Development & Capture Analyst
Pacifico Energy Group
Titusville, FL · Melbourne, FL
…The individual will work closely with executive leadership, program management, operations, and finance to identify potential business opportunities, coordinate pursuit activities, and…
Added 12 mins ago
CO
Financial Analyst II - Colorado Springs Airport
City of Colorado Springs
Colorado Springs, CO
- $41.12 to $49.36 USD / hour
…revenue and expense tracking, cash management, the capital program, and compliance with regulatory…
Added 13 mins ago
AH
Application Systems Analyst I - Full Time - Days - AHSIC
Atlantic Health System
Morris Plains, NJ
- Full-time
The Application Systems Analyst is responsible for analyzing, designing, implementing, and maintaining software applications and systems to support business operations. This role serves as…
Added 13 mins ago
Senior Business Analyst– Public-Private Strategy
HTC Global Services Inc
Iselin, NJ
Job Title :Senior Business Analyst – Asset Management Transformation Position Overview
Added 13 mins ago
T
Quant Analyst (PhD Required) (Full-Time)
TEKsystems
Jersey City, NJ
- $115,000 to $145,000 USD / year
- Full-time
As a Quantitative Finance Analyst your main responsibilities will involve:
Added 14 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Trenton, NJ
- $55 to $65 USD / hour
Preferred: Background as an IT professional, data analyst, software developer, or auditor.
Added 15 mins ago
Senior WAN Financial & Program Analyst - Network Services
Ford Motor Company
Jefferson City, MO
We are seeking a Senior WAN Financial & Program Analyst to support the financial, supplier, and operational management of Ford's global WAN and carrier services. In this role, you will…
Added 16 mins ago
WW
Business Analyst - Recurring Revenue O2Q (St. Louis)
World Wide Technology
Saint Louis, MO
- $77,200 to $115,800 USD / year
A business analyst focuses on the functioning of the business with empathy toward the end user. They
Added 17 mins ago
SO
Dining Services IV at Prairie Vista Youth Services Center
State of Colorado
Brighton, CO
- $22.4 to $31.36 USD / hour
…Youth Detention Continuum; a State-funded, locally administered program that provides services to youth at risk of further progressing into the juvenile justice system. In addition to…
Added 17 mins ago
SO
Correctional Support Trades Supervisor I - Campus at Lookout Mountain
State of Colorado
Golden, CO
- $29.51 USD / hour
…Youth Detention Continuum; a State-funded, locally administered program that provides services to youth at risk of further progressing into the juvenile justice system. In addition to…
Added 17 mins ago
SO
Docket Clerk - Legal Administrative Assistant
State of Colorado
Denver, CO
- $19.16 to $21.64 USD / hour
…of positions in DPA allow individuals to learn about state operations and provide for long-term career…
Added 17 mins ago
SO
Full Time Temporary Aide - Registered Dietitian II - Nutrition Services- CMHHIP
State of Colorado
Pueblo, CO
- $34.66 to $48.52 USD / hour
- Full-time
Utilizes professional discretion and creativity to evaluate patient council and surveys client input to enhance food service operations.
Added 17 mins ago
ED
Field Operations Division Analyst I
Employment Development Department
CA
- $3,861 to $6,276 USD / month
Under supervision of the Supervisor II and in partnership with the field office management team, the incumbent provides program knowledge, administrative, technical, and analytical support…
Added 18 mins ago
Human Resources Operations Specialist
DEPARTMENT OF CORRECTIONS
United States
…across the department. Working under general supervision, the analyst develops and refines reporting tools, conducts market pricing and job evaluations, and ensures compliance with…
Added 19 mins ago
Cyber ServiceNow SecOps/ SIR - Business Process Consultant
Deloitte
Saint Louis, MO
- Facilitate workshops, stakeholder interviews, and requirements gathering with security operations center (SOC), incident response, and threat intelligence teams to document current-state…

TEKsystems

IT Support Analyst II

Bethesda, MD, United States

$30 to $45 USD / hour

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Job details

Pay: $30 to $45 USD / hour
Posting language: English
Posted: Nov 5, 2026

Original job description

DescriptionThe IT Support Analyst II (Service Desk) serves as the senior technical anchor for the Help Desk team. This role is a critical escalation point for Tier 1 technicians, responsible for resolving the most complex end-user issues while simultaneously leading small-scale service improvements. The Analyst II doesn't just clear tickets; they analyze service patterns to perform root cause analysis, automate repetitive service requests, and mentor junior staff to elevate the overall technical capability of the Service Desk.Primary Duties: - 35%: Advanced Tier 2 Escalations & RCA: Act as the final escalation point for complex hardware, software, and OS issues (Windows/macOS). Conduct Root Cause Analysis (RCA) on recurring service disruptions to implement permanent fixes, such as refining MDM profiles or patching global software bugs.- 25%: Service Improvement Projects: Lead small-scale Help Desk initiatives, such as hardware refresh cycles, new software rollouts, or office migrations. Break down these projects into actionable tasks and manage the technical execution to minimize user downtime.- 15%: Service Desk Automation & Efficiency: Identify "toil"repetitive manual tasksand implement automation (e.g., self-service password resets, automated onboarding workflows) to improve First Contact Resolution (FCR) rates and reduce overall ticket volume.- 15%: Team Mentorship & Technical Training: Lead peer-to-peer training sessions and maintain the internal Knowledge Base (KB). Assist in defining technical interview standards for the Help Desk and mentor junior analysts to improve their troubleshooting speed and accuracy.- 10%: SLA Monitoring & Collaboration: Track and report on Help Desk metrics (SLA attainment, CSAT). Partner with Security and DevOps to ensure service desk workflows align with company security policies and infrastructure changes.SkillsTier 2 Support, Windows, macOS, Intune, Jamf, Entra ID, Microsoft 365, Google Workspace, PowerShell, ITSM, Zendesk, Jira, Automation, RCA, Executive Support, Documentation, Knowledge Base, Hardware Support, Software Deployment, ITIL, SLA, CSAT, MentoringPreferred Qualifications: - ITSM Proficiency: Expert-level experience using ticketing platforms (Zendesk or Jira Service Management) to track and prioritize work.- Incident Management: Ability to manage "Major Incidents," coordinating communication between affected users and backend engineering teams.- Documentation & SOPs: A passion for creating clear, concise "how-to" guides for both technical staff and non-technical end users.- Telemetry & Metrics: Understanding of Service Desk KPIs (Mean Time to Resolve, Ticket Deflection, and Abandonment Rates) and how to improve them.- User Advocacy: A strong "service-first" mindset with the ability to maintain composure and empathy during high-pressure technical outages.- Technical Mastery: Expert knowledge of Active Directory/Entra ID, Enterprise MDM (Jamf, Intune), and Google Workspace/Microsoft 365 administration. Job Type & LocationThis is a Contract to Hire position based out of Bethesda, MD. Pay and BenefitsThe pay range for this position is $30.00 - $45.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Bethesda, MD. Application DeadlineThis position is anticipated to close on Nov 14, 2026. Workplace TypeThis is a fully onsite position in Bethesda,MD.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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