Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 hour ago
SO
EDO General Administration Analyst
State of Colorado
Denver, CO
- $83,664 to $108,756 USD / year
…defend, and manage the budget for the Department administration, operations, information technology (IT) systems, indigent care programs, special financing programs, and various other…
Added 4 hours ago
Digital Resiliency Manager
Edward Jones
Tempe, AZ
This person will have a passion for technology, experience with complex systems, and can demonstrate excellence in business continuity and disaster recovery. Their experience in digital…
Added 4 hours ago
Oracle HCM Configuration Analyst
Edward Jones
Tempe, AZ
Configure HR technology platforms (e.g., Oracle, ServiceNow, etc.) to meet business needs using low/no-code tools. Design workflows, forms, reports, and dashboards to optimize HR…
Added 4 hours ago
AE
Campus Undergraduate Full-Time Analyst - 2027 Data & Analytics, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $78,000 to $124,750 USD / year
- Full-time
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive…
Added 4 hours ago
AE
Campus Graduate Masters Full-Time Senior Associate - 2027 Cybersecurity Analyst, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $89,250 to $150,250 USD / year
- Full-time
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive…
Added 4 hours ago
AE
Campus Graduate Masters Full-Time Senior Analyst - 2027 Data & Analytics, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $89,250 to $150,250 USD / year
- Full-time
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive…
Added 4 hours ago
AE
Campus Undergraduate Full-Time Analyst - 2027 Data Engineer I, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $78,000 to $124,750 USD / year
- Full-time
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive…
Added 4 hours ago
AE
Campus Undergraduate Full-Time Associate - 2027 Cybersecurity Analyst, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $78,000 to $124,750 USD / year
- Full-time
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive…
Added 5 hours ago
Inventory Analyst Supervisor/R0018358
NIDEC MOTOR CORPORATION
Southaven, MS
…dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will…
Added 5 hours ago
Program Analyst (Secret clearance required)
GD Information Technology, Inc.
United States
The IOEE-IOSEE Program is seeking an experienced Program Analyst to support program management, operational oversight, personnel administration, travel coordination, configuration…
Added 5 hours ago
Applications Analyst II - Epic Certified Professional Billing Analyst
Tufts Medicine
Burlington, MA
This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications,…
Added 6 hours ago
Program Analyst (Informatics)-Nursing
Veterans Affairs, Veterans Health Administration
Omaha, NE
Added 6 hours ago
Program Analyst (Informatics)-Nursing
Veterans Affairs, Veterans Health Administration
Omaha, NE
Added 8 hours ago
Senior Analyst, Product Development
CVS Health
Providence, RI
As a Senior Analyst on the Pharmacy Services Automation and Campaign Execution team, you will support the development, delivery, and operational support of technology-enabled solutions that…
Added 8 hours ago
Business Analyst - Hospitality Systems
Capgemini
Atlanta, GA
We are seeking a highly motivated Business Analyst to support hospitality technology transformation initiatives. In this role, you will partner with Guest Services, Dining, Hotel…
Added 8 hours ago
Program Analyst (Informatics)
Veterans Affairs, Veterans Health Administration
Fargo, ND
Added 8 hours ago
Program Analyst (Informatics)
Veterans Affairs, Veterans Health Administration
Fargo, ND
Added 9 hours ago
Senior Billing Analyst
ServiceTitan, Inc.
Remote, United States
We are seeking an experienced and detail-oriented Senior Billing Analyst to help manage and optimize our end-to-end billing operations. As our Senior Billing Analyst, you will assist with…
Added 9 hours ago
IT Systems Administrator
State of Montana
Helena, MT
…is required. * Work Unit Overview: The Office of Information Technology (OIT) provides quality, effective information technology solutions to enable the Department of Natural Resources and…
Added 9 hours ago
Program Analyst
Veterans Affairs, Veterans Health Administration
Lexington, KY
Added 9 hours ago
M
L&D Business Analyst
ManpowerGroup
Louisville, KY
- $50.62 to $57.44 USD / hour
We are seeking an experienced L&D Business Analyst to support a large-scale Learning Management System (LMS) transformation initiative. In this role, you will work closely with Learning &…
Added 9 hours ago
ATI Senior Program Analyst
Parsons Technical Services, Inc.
VA · WV
Support acquisition planning, requirements, testing, evaluation, and technology transition.
Added 10 hours ago
CC
Project Manager IV-Nursing Administration
Cleveland Clinic
Independence, OH
- $84,200 to $128,412.5 USD / year
Support Information Technology (IT), virtual care, artificial intelligence (AI), quality, patient safety, and healthcare-associated infection (HAI) initiatives.
Added 10 hours ago
Application Configuration Analyst - Field Mobility Systems
FirstEnergy
Akron, OH
An IT Application Configuration Analyst on the Field Mobility Systems team is responsible for enhancing, maintaining, and supporting applications, hardware, and network connectivity that…
Added 10 hours ago
Application Configuration Analyst - Utility Operations
FirstEnergy
Akron, OH
The position will consist of being part of the Utility Operations Support Technology team focused on enhancing software and technology surrounding FE’s Work Management software. This…

Closed listing

TEKsystems

IT Support Analyst II

Bethesda, MD, United States

$30 to $45 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $30 to $45 USD / hour
Experience: Experience: 2+ years of progressive Help Desk or Service Desk experience, specifically moving from high-volume Tier 1 support to complex Tier 2/3 problem-solving.
Posting language: English
Posted: Oct 21, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Description

The IT Support Analyst II (Service Desk) serves as the senior technical anchor for the Help Desk team. This role is a critical escalation point for Tier 1 technicians, responsible for resolving the most complex end-user issues while simultaneously leading small-scale service improvements. The Analyst II doesn't just clear tickets; they analyze service patterns to perform root cause analysis, automate repetitive service requests, and mentor junior staff to elevate the overall technical capability of the Service Desk.

Primary Duties:

35%: Advanced Tier 2 Escalations & RCA: Act as the final escalation point for complex hardware, software, and OS issues (Windows/macOS). Conduct Root Cause Analysis (RCA) on recurring service disruptions to implement permanent fixes, such as refining MDM profiles or patching global software bugs.
25%: Service Improvement Projects: Lead small-scale Help Desk initiatives, such as hardware refresh cycles, new software rollouts, or office migrations. Break down these projects into actionable tasks and manage the technical execution to minimize user downtime.
15%: Service Desk Automation & Efficiency: Identify "toil"repetitive manual tasksand implement automation (e.g., self-service password resets, automated onboarding workflows) to improve First Contact Resolution (FCR) rates and reduce overall ticket volume.
15%: Team Mentorship & Technical Training: Lead peer-to-peer training sessions and maintain the internal Knowledge Base (KB). Assist in defining technical interview standards for the Help Desk and mentor junior analysts to improve their troubleshooting speed and accuracy.
10%: SLA Monitoring & Collaboration: Track and report on Help Desk metrics (SLA attainment, CSAT). Partner with Security and DevOps to ensure service desk workflows align with company security policies and infrastructure changes.

Skills

Tier 2 Support, Windows, macOS, Intune, Jamf, Entra ID, Microsoft 365, Google Workspace, PowerShell, ITSM, Zendesk, Jira, Automation, RCA, Executive Support, Documentation, Knowledge Base, Hardware Support, Software Deployment, ITIL, SLA, CSAT, Mentoring

Top Skills Details

Tier 2 Support,Windows,macOS,Intune,Jamf,Entra ID,Microsoft 365,Google Workspace

Additional Skills & Qualifications

Minimum Qualifications:

Experience: 2+ years of progressive Help Desk or Service Desk experience, specifically moving from high-volume Tier 1 support to complex Tier 2/3 problem-solving.

Preferred Qualifications:

ITSM Proficiency: Expert-level experience using ticketing platforms (Zendesk or Jira Service Management) to track and prioritize work.
Incident Management: Ability to manage "Major Incidents," coordinating communication between affected users and backend engineering teams.
Documentation & SOPs: A passion for creating clear, concise "how-to" guides for both technical staff and non-technical end users.
Telemetry & Metrics: Understanding of Service Desk KPIs (Mean Time to Resolve, Ticket Deflection, and Abandonment Rates) and how to improve them.
User Advocacy: A strong "service-first" mindset with the ability to maintain composure and empathy during high-pressure technical outages.
Technical Mastery: Expert knowledge of Active Directory/Entra ID, Enterprise MDM (Jamf, Intune), and Google Workspace/Microsoft 365 administration.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Bethesda, MD.

Pay and Benefits

The pay range for this position is $30.00 - $45.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Bethesda, MD.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Bethesda,MD.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About employer

More about this job

Skills

Technical support
Root cause analysis
Microsoft Windows
Apple macOS
Mobile device management
Onboarding
Troubleshooting
Collaboration
Security in commercial buildings
Microsoft 365
Google Workspace
Microsoft PowerShell
IT service management
Zendesk
Jira
Documentation
ITIL
Coaching
Problem solving
Manage major incidents
Communication skills
Microsoft Active Directory

Report this job