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Added 3 mins ago
Business Operations Analyst
Emerson
Austin, TX
Aerospace & Defense Business Operations Analyst – Demand
Added 33 mins ago
Senior Consultant Facilities and Environmental Workstream Lead - Government & Public Services
Deloitte US
Rosslyn, VA
…deliver meaningful outcomes. As part of this work, the Site Analyst supports site implementation activities that help teams stay organized, meet project milestones, and maintain accurate…
Added 1 hour ago
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Campus Graduate Masters Summer Internship Program - 2027 Cybersecurity Analyst, Enterprise Technology Services- Sunrise, FL
American Express
Sunrise, FL
- $24.05 to $63 USD / hour
…Technology Services, you’ll join a 10-week Summer Internship Program and contribute to work that helps protect American Express information systems, customer data, colleague experiences,…
Added 1 hour ago
AE
Campus Undergraduate Full-Time Associate - 2027 Cybersecurity Analyst, Enterprise Technology Services- Sunrise, FL
American Express
Sunrise, FL
- $78,000 to $124,750 USD / year
- Full-time
At American Express, we empower technologists to learn, innovate, and make an impact from day one. As a Cybersecurity Analyst in Enterprise Technology Services, you’ll join a full-time…
Added 1 hour ago
AE
Campus Graduate Masters Full-Time Senior Associate - 2027 Cybersecurity Analyst, Enterprise Technology Services- Sunrise, FL
American Express
Sunrise, FL
- $89,250 to $150,250 USD / year
- Full-time
At American Express, we empower technologists to learn, innovate, and make an impact from day one. As a Cybersecurity Analyst in Enterprise Technology Services, you’ll join a full-time…
Added 1 hour ago
Quality Assurance Analyst (Onsite)
Collins Aerospace
Melbourne, FL
Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical…
Added 1 hour ago
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Configuration Management
Actalent
Andover, MA
- $38 to $43.17 USD / hour
Our client, a leading defense and aerospace organization, is seeking a Lead Configuration Analyst to support critical engineering and manufacturing programs. This individual will play a key…
Added 2 hours ago
Information Technology Rotation (ITR) Program
UPMC
Pittsburgh, PA
…to non-technical spaces and everything in between - the ITR Program is the place for you! Our accelerated learning program allows participants to explore various functions of IT across…
Added 4 hours ago
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Epic Ambulatory/Phoenix Analyst
TEKsystems
Charlottesville, VA
- $75 to $85 USD / hour
We are seeking an experienced Epic Ambulatory / Phoenix Analyst to support a growing portfolio of clinical application initiatives and operational support efforts. This individual will play…
Added 4 hours ago
AE
Campus Graduate Masters Full-Time Senior Analyst - 2027 Data & Analytics, Enterprise Technology Services- Charlotte, NC
American Express
Charlotte, NC
- $89,250 to $150,250 USD / year
- Full-time
…to learn, innovate, and make an impact from day one. As an Analyst Data Analytics colleague in Enterprise Technology Services, you will join a full time graduate program and support…
Added 4 hours ago
AE
Campus Undergraduate Full-Time Analyst - 2027 Data & Analytics , Enterprise Technology Services- Charlotte, NC
American Express
Charlotte, NC
- $78,000 to $124,750 USD / year
- Full-time
…to learn, innovate, and make an impact from day one. As an Analyst Data Analytics colleague in Enterprise Technology Services, you will join a full time graduate program and support…
Added 6 hours ago
Cash Management Analyst- Ford Credit Bank
Ford Motor Company
Salt Lake City, UT
The Cash Management Analyst reports to the Deposit Operations Manager and is responsible for the daily execution, monitoring, and reconciliation of the Bank’s payment systems. This role…
Added 6 hours ago
Senior Business Analyst
Steampunk
Remote, United States
As a Senior Business Analyst, you will serve as the bridge between mission needs and mechanical innovation - leading the collection, refinement, and management of user requirements from…
Added 6 hours ago
Project Manager
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McLean, VA
Are you a leader? Energetic? Ever worked as part of a program that is Agile? Are you interested in being an agent of change on a team committed to achieving client-focused, mission-driven…
Added 6 hours ago
Project Manager
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Remote, United States
Are you a leader? Energetic? Ever worked as part of a program that is Agile? Are you interested in being an agent of change on a team committed to achieving client-focused, mission-driven…
Added 6 hours ago
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Epic Willow Ambulatory/Inventory Analyst
TEKsystems
Dallas, TX
- $80 to $100 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 7 hours ago
HR Operations Analyst Sr - E3
Lockheed Martin
Marietta, GA
Implements and administers human resources programs, policies, and practices. Responds to HR practitioner, leader, and other employee inquiries, questions and complaints; provides…
Added 7 hours ago
AE
Campus Graduate Masters Summer Internship Program - 2027 Cybersecurity Analyst, Enterprise Technology Services- Atlanta, GA
American Express
Atlanta, GA
- $24.05 to $63 USD / hour
…Technology Services, you’ll join a 10-week Summer Internship Program and contribute to work that helps protect American Express information systems, customer data, colleague experiences,…
Added 7 hours ago
AE
Campus Graduate Masters Full-Time Senior Associate - 2027 Cybersecurity Analyst, Enterprise Technology Services- Atlanta, GA
American Express
Atlanta, GA
- $89,250 to $150,250 USD / year
- Full-time
At American Express, we empower technologists to learn, innovate, and make an impact from day one. As a Cybersecurity Analyst in Enterprise Technology Services, you’ll join a full-time…
Added 7 hours ago
AE
Campus Undergraduate Full-Time Associate - 2027 Cybersecurity Analyst, Enterprise Technology Services- Atlanta, GA
American Express
Atlanta, GA
- $78,000 to $124,750 USD / year
- Full-time
At American Express, we empower technologists to learn, innovate, and make an impact from day one. As a Cybersecurity Analyst in Enterprise Technology Services, you’ll join a full-time…
Added 8 hours ago
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Epic Cogito Analyst
TEKsystems
Houston, TX
- $75 to $85 USD / hour
Our client is seeking an Epic Cogito Business Intelligence Analyst to provide interim coverage for a key member of their Epic Analytics team. This consultant will play a critical role in…
Added 8 hours ago
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Epic Resolute Professional Billing Analyst
TEKsystems
Jackson, MS
- $85 to $90 USD / hour
Seeking a highly experienced Epic Resolute PB Analyst to assess and optimize an existing Professional Billing environment that has accumulated years of program-specific customizations. This…
Added 9 hours ago
AE
Campus Graduate Masters Summer Internship Program - 2027 Cybersecurity Analyst, Enterprise Technology Services- New York, NY
American Express
New York, NY
- $24.05 to $63 USD / hour
…Technology Services, you’ll join a 10-week Summer Internship Program and contribute to work that helps protect American Express information systems, customer data, colleague experiences,…
Added 9 hours ago
AE
Campus Undergraduate Full-Time Analyst - 2027 Data & Analytics, Enterprise Technology Services- New York, NY
American Express
New York, NY
- $78,000 to $124,750 USD / year
- Full-time
…to learn, innovate, and make an impact from day one. As an Analyst Data Analytics colleague in Enterprise Technology Services, you will join a full time graduate program and support…
Added 9 hours ago
AE
Campus Graduate Masters Full-Time Senior Associate - 2027 Cybersecurity Analyst, Enterprise Technology Services- New York, NY
American Express
New York, NY
- $89,250 to $150,250 USD / year
- Full-time
At American Express, we empower technologists to learn, innovate, and make an impact from day one. As a Cybersecurity Analyst in Enterprise Technology Services, you’ll join a full-time…

Closed listing

TEKsystems

IT Support Analyst II

Bethesda, MD, United States

$30 to $45 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $30 to $45 USD / hour
Experience: Experience: 2+ years of progressive Help Desk or Service Desk experience, specifically moving from high-volume Tier 1 support to complex Tier 2/3 problem-solving.
Posting language: English
Posted: Oct 21, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description

The IT Support Analyst II (Service Desk) serves as the senior technical anchor for the Help Desk team. This role is a critical escalation point for Tier 1 technicians, responsible for resolving the most complex end-user issues while simultaneously leading small-scale service improvements. The Analyst II doesn't just clear tickets; they analyze service patterns to perform root cause analysis, automate repetitive service requests, and mentor junior staff to elevate the overall technical capability of the Service Desk.

Primary Duties:

35%: Advanced Tier 2 Escalations & RCA: Act as the final escalation point for complex hardware, software, and OS issues (Windows/macOS). Conduct Root Cause Analysis (RCA) on recurring service disruptions to implement permanent fixes, such as refining MDM profiles or patching global software bugs.
25%: Service Improvement Projects: Lead small-scale Help Desk initiatives, such as hardware refresh cycles, new software rollouts, or office migrations. Break down these projects into actionable tasks and manage the technical execution to minimize user downtime.
15%: Service Desk Automation & Efficiency: Identify "toil"repetitive manual tasksand implement automation (e.g., self-service password resets, automated onboarding workflows) to improve First Contact Resolution (FCR) rates and reduce overall ticket volume.
15%: Team Mentorship & Technical Training: Lead peer-to-peer training sessions and maintain the internal Knowledge Base (KB). Assist in defining technical interview standards for the Help Desk and mentor junior analysts to improve their troubleshooting speed and accuracy.
10%: SLA Monitoring & Collaboration: Track and report on Help Desk metrics (SLA attainment, CSAT). Partner with Security and DevOps to ensure service desk workflows align with company security policies and infrastructure changes.

Skills

Tier 2 Support, Windows, macOS, Intune, Jamf, Entra ID, Microsoft 365, Google Workspace, PowerShell, ITSM, Zendesk, Jira, Automation, RCA, Executive Support, Documentation, Knowledge Base, Hardware Support, Software Deployment, ITIL, SLA, CSAT, Mentoring

Top Skills Details

Tier 2 Support,Windows,macOS,Intune,Jamf,Entra ID,Microsoft 365,Google Workspace

Additional Skills & Qualifications

Minimum Qualifications:

Experience: 2+ years of progressive Help Desk or Service Desk experience, specifically moving from high-volume Tier 1 support to complex Tier 2/3 problem-solving.

Preferred Qualifications:

ITSM Proficiency: Expert-level experience using ticketing platforms (Zendesk or Jira Service Management) to track and prioritize work.
Incident Management: Ability to manage "Major Incidents," coordinating communication between affected users and backend engineering teams.
Documentation & SOPs: A passion for creating clear, concise "how-to" guides for both technical staff and non-technical end users.
Telemetry & Metrics: Understanding of Service Desk KPIs (Mean Time to Resolve, Ticket Deflection, and Abandonment Rates) and how to improve them.
User Advocacy: A strong "service-first" mindset with the ability to maintain composure and empathy during high-pressure technical outages.
Technical Mastery: Expert knowledge of Active Directory/Entra ID, Enterprise MDM (Jamf, Intune), and Google Workspace/Microsoft 365 administration.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Bethesda, MD.

Pay and Benefits

The pay range for this position is $30.00 - $45.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Bethesda, MD.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Bethesda,MD.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About employer

More about this job

Skills

Technical support
Root cause analysis
Microsoft Windows
Apple macOS
Mobile device management
Onboarding
Troubleshooting
Collaboration
Security in commercial buildings
Microsoft 365
Google Workspace
Microsoft PowerShell
IT service management
Zendesk
Jira
Documentation
ITIL
Coaching
Problem solving
Manage major incidents
Communication skills
Microsoft Active Directory

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