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Added 33 mins ago
EC
Demand Analyst
Eaton Corporation
Jackson, MI
- $71,000 to $105,000 USD / year
The Demand Analyst works closely with Senior Demand Analysts, the Lead Demand Analyst, Planning, Customer Service, Operations, Program Management, Sales, and Supply Chain teams to support…
Added 7 hours ago
Applications Analyst II - Epic Certified Professional Billing Analyst
Tufts Medicine
Burlington, MA
…individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation…
Added 8 hours ago
Program Analyst (Informatics)-Nursing
Veterans Affairs, Veterans Health Administration
Omaha, NE
Added 8 hours ago
Program Analyst (Informatics)-Nursing
Veterans Affairs, Veterans Health Administration
Omaha, NE
Added 15 hours ago
Clinical Research Nurse - Medicine
Houston Methodist
Houston, TX
…position is a licensed clinician functioning at the Competent level according to Benner's model of clinical practice. The CRN II position provides direct patient care effectively and…
Added 15 hours ago
NETWORK SECURITY ANALYST II
University of Texas Rio Grande Valley
Rio Grande Valley, TX
Three (3) years of full-time work experience in performing data networking analysis as a Network Security Analyst, System Analyst, System Administrator, Network Administrator or related…
Added 17 hours ago
Medical Record Administrator( Assistant Chief of HIMS)- Detail Position -NTE 1 year
Veterans Affairs, Veterans Health Administration
Tampa, FL
Added 17 hours ago
Research Data Analyst II
AdventHealth
Orlando, FL
…delivery. Develops subject matter expertise around research operations and regulations impacting data delivery methods. Facilitates discussions of protocol specifications with scientists,…
Added 18 hours ago
Portfolio Analytics and Strategy Analyst - Fixed Income, Job ID # 9726
Federated Hermes
PITTSBURGH, PA
Portfolio Analytics and Strategy Analyst - Fixed Income, Job ID # 9726 # Position Overview / Job Summary The Portfolio Analytics and Strategy Analyst II supports the Fixed Income Separately…
Added 18 hours ago
Medical Records Administrator Specialist
Veterans Affairs, Veterans Health Administration
Kansas City, MO
Added 19 hours ago
Business Analyst II, GSRC Analytics
Amazon
Arlington, VA
Are you passionate about turning data into meaningful action? We are looking for a Business Analyst II who thrives on solving complex problems, building scalable analytics solutions, and…
Added 22 hours ago
SC
Business Analyst III
Snohomish County Public Utility District
Everett, WA
- $131,609 to $164,512 USD / year
…committed to leveraging innovative technology to enhance our operations. We are seeking a highly skilled Business Analyst III to play a key role in supporting our Enterprise Project…
Added 23 hours ago
Product Configuration Technical Analyst I/II
Capital District Physicians Health Plan Inc
BUFFALO, NY
Added 23 hours ago
JR. ASSET MANAGEMENT ANALYST
City of New York
Brooklyn, NY
APPLICANTS MUST BE PERMANENT IN THE PROCUREMENT ANALYST CIVIL SERVICE TITLE.
Added 1 day ago
Engineer I-III (SCADA Engineer)
TXNM Energy
Albuquerque, NM
…operational reliability. DOC Engineers work closely with Distribution Operations, field personnel, technology teams, and system vendors to configure, test, troubleshoot, maintain, and…
Added 1 day ago
Engineer I-III (OMS Analyst)
TXNM Energy
Albuquerque, NM
…operational reliability. DOC Engineers work closely with Distribution Operations, field personnel, technology teams, and system vendors to configure, test, troubleshoot, maintain, and…
Added 1 day ago
Product Analyst
Hays
Denver, CO
Hands-on experience in product management or a closely related role (product manager, product analyst, UX designer, product marketing, product operations, engineer, data analyst, user…
Added 1 day ago
Logistics Management Analyst Sr PBO *SECRET CLEARANCE REQUIRED*
Akima, LLC
a classified OCONUS location, NC
Working in the command’s log cell as a logistician, providing support and having a complete understanding of logistics operations that include Plans and Operations that provides theater…
Added 1 day ago
Network Engineer (Active Top Secret Clearance with SCI Eligibility Required) - Sign on bonus up to $5,000
Akima, LLC
Honolulu, HI
…to assist in troubleshooting and the continuity of network operations and develop standard operating procedures to aid in the setup and troubleshooting of network…
Added 1 day ago
PS
Engineer II
Puget Sound Clean Air Agency
Seattle, WA
- $96,471 to $139,336 USD / year
…monitoring technicians, project managers and communications. Our operations are supported by a team of specialists, as well as IT services, human resources, legal, records management,…
Added 1 day ago
A
Network Monitoring Analyst
Actalent
Colorado Springs, CO
- $40 to $75 USD / hour
Network Monitoring AnalystWe are seeking a Network Communications Analyst 2 to support a mission-critical defense program responsible for enabling integrated command, control, battle…
Added 1 day ago
Computer Systems Security Analyst - E2
Lockheed Martin
Sunnyvale, CA · Sunnyvale
Lockheed Martin is seeking a Computer Systems Security Analyst to perform COMSEC custodian responsibilities in support of critical program needs. This role ensures the protection of…
Added 1 day ago
Mission Assurance Analyst II
Chenega Corporation
Redstone Arsenal, AL
Chronos Operations, LLC is seeking a Mission Assurance Analyst II to support mission risk assessments and terrain mapping activities to identify and mitigate threats to critical operations…
Added 1 day ago
TA
IT Business Analyst I-II
Texas A&M University - Corpus Christi
Corpus Christi, TX
- $4,166.67 to $5,214.42 USD / month
The IT Business Analyst I-II serves as a liaison between business units and technical teams to align technology solutions with the University’s goals. The Business Analyst II performs…
Added 1 day ago
GEOINT Targeting Analyst
Booz Allen Hamilton_United States
Springfield, VA
…mission partners. Booz Allen is seating a GEOINT Targeting Analyst who can transform multi-source data into operationally-relevant intelligence that supports critical national security…

Closed listing

TEKsystems

IT Support Analyst II

Bethesda, MD, United States

$30 to $45 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $30 to $45 USD / hour
Experience: Experience: 2+ years of progressive Help Desk or Service Desk experience, specifically moving from high-volume Tier 1 support to complex Tier 2/3 problem-solving.
Posting language: English
Posted: Oct 21, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description

The IT Support Analyst II (Service Desk) serves as the senior technical anchor for the Help Desk team. This role is a critical escalation point for Tier 1 technicians, responsible for resolving the most complex end-user issues while simultaneously leading small-scale service improvements. The Analyst II doesn't just clear tickets; they analyze service patterns to perform root cause analysis, automate repetitive service requests, and mentor junior staff to elevate the overall technical capability of the Service Desk.

Primary Duties:

35%: Advanced Tier 2 Escalations & RCA: Act as the final escalation point for complex hardware, software, and OS issues (Windows/macOS). Conduct Root Cause Analysis (RCA) on recurring service disruptions to implement permanent fixes, such as refining MDM profiles or patching global software bugs.
25%: Service Improvement Projects: Lead small-scale Help Desk initiatives, such as hardware refresh cycles, new software rollouts, or office migrations. Break down these projects into actionable tasks and manage the technical execution to minimize user downtime.
15%: Service Desk Automation & Efficiency: Identify "toil"repetitive manual tasksand implement automation (e.g., self-service password resets, automated onboarding workflows) to improve First Contact Resolution (FCR) rates and reduce overall ticket volume.
15%: Team Mentorship & Technical Training: Lead peer-to-peer training sessions and maintain the internal Knowledge Base (KB). Assist in defining technical interview standards for the Help Desk and mentor junior analysts to improve their troubleshooting speed and accuracy.
10%: SLA Monitoring & Collaboration: Track and report on Help Desk metrics (SLA attainment, CSAT). Partner with Security and DevOps to ensure service desk workflows align with company security policies and infrastructure changes.

Skills

Tier 2 Support, Windows, macOS, Intune, Jamf, Entra ID, Microsoft 365, Google Workspace, PowerShell, ITSM, Zendesk, Jira, Automation, RCA, Executive Support, Documentation, Knowledge Base, Hardware Support, Software Deployment, ITIL, SLA, CSAT, Mentoring

Top Skills Details

Tier 2 Support,Windows,macOS,Intune,Jamf,Entra ID,Microsoft 365,Google Workspace

Additional Skills & Qualifications

Minimum Qualifications:

Experience: 2+ years of progressive Help Desk or Service Desk experience, specifically moving from high-volume Tier 1 support to complex Tier 2/3 problem-solving.

Preferred Qualifications:

ITSM Proficiency: Expert-level experience using ticketing platforms (Zendesk or Jira Service Management) to track and prioritize work.
Incident Management: Ability to manage "Major Incidents," coordinating communication between affected users and backend engineering teams.
Documentation & SOPs: A passion for creating clear, concise "how-to" guides for both technical staff and non-technical end users.
Telemetry & Metrics: Understanding of Service Desk KPIs (Mean Time to Resolve, Ticket Deflection, and Abandonment Rates) and how to improve them.
User Advocacy: A strong "service-first" mindset with the ability to maintain composure and empathy during high-pressure technical outages.
Technical Mastery: Expert knowledge of Active Directory/Entra ID, Enterprise MDM (Jamf, Intune), and Google Workspace/Microsoft 365 administration.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Bethesda, MD.

Pay and Benefits

The pay range for this position is $30.00 - $45.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Bethesda, MD.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Bethesda,MD.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About employer

More about this job

Skills

Technical support
Root cause analysis
Microsoft Windows
Apple macOS
Mobile device management
Onboarding
Troubleshooting
Collaboration
Security in commercial buildings
Microsoft 365
Google Workspace
Microsoft PowerShell
IT service management
Zendesk
Jira
Documentation
ITIL
Coaching
Problem solving
Manage major incidents
Communication skills
Microsoft Active Directory

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