IT Support Analyst

OverviewWe are seeking an IT Support Technician I to serve as the first point of contact for technical support requests within a fast-paced enterprise environment supporting approximately 1,000 users. This role is responsible for troubleshooting hardware, software, and access issues, managing service desk tickets, and escalating complex issues to appropriate IT teams while delivering exceptional customer service.

Responsibilities

• Serve as the first point of contact for end-user technical support via phone, email, chat, and in-person interactions.
• Monitor, prioritize, troubleshoot, and resolve help desk tickets in accordance with established service levels.
• Escalate complex technical issues to senior IT staff and infrastructure teams when necessary.
• Provide support for Windows 10 and Windows 11 operating systems, Microsoft Office applications, and commonly used business software.
• Diagnose and resolve hardware, software, printer, peripheral, and connectivity issues.
• Perform workstation setup, deployment, imaging, upgrades, and equipment replacements.
• Assist with malware detection, virus removal, spyware remediation, and operating system repairs.
• Document troubleshooting steps, resolutions, and support activities within the ticketing system.
• Support user account administration, password resets, and access-related requests.
• Maintain inventory records for desktop hardware, laptops, peripherals, and IT assets.
• Collaborate with IT team members to support ongoing technology initiatives and projects.
• Create and maintain knowledge base documentation and user support materials.
• Provide excellent customer service while communicating technical information to users with varying levels of technical proficiency.

Required Qualifications

• High School Diploma required; Associate's degree in Information Technology, Computer Science, or related field preferred.
• 1+ year of experience in a Help Desk, Desktop Support, or IT Support role, or an equivalent combination of education and experience.
• Experience supporting Microsoft Windows 10 and Windows 11 environments.
• Strong understanding of PC hardware, operating systems, software installation, and troubleshooting methodologies.
• Knowledge of OS repair, malware removal, virus remediation, system upgrades, and desktop support best practices.
• Ability to diagnose and resolve common hardware, software, and peripheral issues.
• Excellent customer service, communication, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work independently as well as collaboratively within a team environment.
• Demonstrated aptitude for learning new technologies quickly.

Preferred Qualifications

• Associate degree in Information Technology or related technical discipline.
• CompTIA A+ certification or willingness to obtain certification within the first 180 days of employment.
• Experience with ticketing systems, endpoint management tools, and Active Directory.
• Exposure to enterprise desktop support and IT service management processes.

Key Skills

• Help Desk Support
• Desktop Support
• Windows 10/11
• Hardware & Software Troubleshooting
• PC Deployment & Imaging
• Malware & Virus Remediation
• Customer Service
• Ticket Management
• Operating System Support
• Technical Documentation
• Time Management
• Problem Solving
• IT Support Operations

Job Type & LocationThis is a Contract position based out of Fall River, MA. Pay and BenefitsThe pay range for this position is $22.00 - $27.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Fall River, MA. Application DeadlineThis position is anticipated to close on Nov 14, 2026. Workplace TypeThis is a fully onsite position in Fall River,MA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.