IT Manager

Position SummaryWe are seeking a hands-on Regional IT Manager to lead day-to-day IT operations across multiple locations throughout the Dallas-Fort Worth area. This individual will oversee a team of field support professionals while serving as the primary IT liaison to business and operational leadership.The ideal candidate is a servant leader who combines strong people management skills with technical expertise and a customer-first mindset. This role requires regular travel between locations and the ability to balance team leadership, stakeholder engagement, operational oversight, and hands-on technical support when needed.This is a working manager position responsible for ensuring a high level of customer satisfaction while driving accountability, service delivery excellence, and operational effectiveness across the region.

Territory Supported

Approximately 11 locations throughout the Dallas-Fort Worth market, including:

• Downtown Dallas
• South Dallas
• Midlothian
• Waxahachie
• Corsicana
• Garland
• Richardson
• Rowlett
• Rockwall
• Mesquite

Regular travel between sites is required.

Essential Duties & Responsibilities Leadership & Team Management

• Lead, mentor, coach, and develop a team of IT support professionals.
• Conduct employee performance reviews and provide ongoing coaching and feedback.
• Partner with leadership on recruiting, interviewing, hiring, onboarding, and retention efforts.
• Manage scheduling, payroll approvals, timekeeping, and other administrative responsibilities.
• Foster a culture of accountability, collaboration, and exceptional customer service.
• Serve as an escalation point for employee and operational concerns.

IT Operations Management

• Monitor team performance against service-level objectives and operational metrics.
• Review ticket queues, resolution times, backlog management, and customer satisfaction trends.
• Ensure timely completion of assigned projects, deployments, upgrades, and operational initiatives.
• Coordinate technology support across multiple locations while maintaining consistent service standards.
• Identify opportunities to improve processes, efficiency, and the end-user experience.
• Collaborate with internal technology teams, vendors, and business stakeholders.

Customer & Stakeholder Engagement

• Build and maintain strong relationships with site leadership and key business stakeholders.
• Serve as the primary IT point of contact for regional leadership teams.
• Proactively address customer service concerns, technical challenges, and escalations.
• Communicate technology initiatives, project updates, and service improvements.
• Partner with leadership to understand business needs and recommend technology solutions.

Hands-On Technical Support

• Provide direct support for complex technical issues and critical escalations.
• Assist field technicians with troubleshooting hardware, software, network, and end-user issues.
• Support workstation deployments, office expansions, technology refreshes, and site initiatives.
• Serve as a technical resource and mentor for support staff.
• Maintain a visible presence throughout supported locations.

Job Type & LocationThis is a Contract to Hire position based out of Dallas, TX 75201. Pay and BenefitsThe pay range for this position is $55.00 - $85.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Dallas, TX 75201. Application DeadlineThis position is anticipated to close on Nov 17, 2026. Workplace TypeThis is a fully onsite position in Dallas,TX 75201.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.