Jobs in the United States

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Added 5 mins ago
Swahili Linguist – Social Media Analyst
General Dynamics Information Technology
MacDill AFB, FL
As a Swahili Linguist – Social Media Analyst, you will be a key differentiator. Our work depends on a Swahili‑fluent specialist joining our team to support a social media program by…
Added 5 mins ago
Global Compensation Analyst
General Dynamics Information Technology
Home Office, FL
Support mission-critical initiatives and enable the growth of our business as a Global Compensation Analyst working on the Human Resources team, you’ll become an integral part of how GDIT…
Added 6 mins ago
SENIOR MANAGEMENT ANALYST II - SES - 42001942
MyFlorida
TALLAHASSEE, FL
…verifying, and corroborating case related information. Serves as OIG analyst, researches investigative leads utilizing online personnel records, driver license records, National Crime…
Added 6 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Tallahassee, FL
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 8 mins ago
S
Associate Specialist, Corporate Communications
SHRM
Alexandria, VA
- $65,000 to $75,000 USD / year
Support the coordination and administration of SHRM's industry analyst relations program.
Added 22 mins ago
Information Security Analyst
Booz Allen Hamilton_United States
Alexandria, VA
…work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time…
Added 47 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Montpelier, VT
- $55 to $65 USD / hour
Preferred: Background as an IT professional, data analyst, software developer, or auditor.
Added 58 mins ago
Fleet Support Rep-System Analyst/DBA III
V2X
Marlton, NJ
We have an opportunity for a Helpdesk Analyst to work as a member of an energetic and dynamic team supporting advanced program integration and installation within Navy’s Strike Planning and…
Added 1 hour ago
Global Compensation Analyst
GD Information Technology, Inc.
Remote, United States
Support mission-critical initiatives and enable the growth of our business as a Global Compensation Analyst working on the Human Resources team, you’ll become an integral part of how GDIT…
Added 1 hour ago
WI
Senior, Data Analyst
Walmart Inc.
United States
- $80,000 to $155,000 USD / year
As a Senior Data Analyst at Walmart, you will leverage advanced analytical techniques and data visualization tools to transform complex data into actionable business insights. This role…
Added 1 hour ago
EG
Operations - Process Manager - Sr
Eliassen Group
Santa Fe, NM
- $55 to $65 USD / hour
Preferred: Background as an IT professional, data analyst, software developer, or auditor.
Added 1 hour ago
AC
Senior Pricing Analyst - Material Cost Estimator
Aston Carter
Bridgeton, MO
- $79,919 to $103,895 USD / year
Job DescriptionThe Pricing Analyst Material Cost Estimator plays a key role within the Supply Chain organization, supporting complex proposals for defense-related programs. This position…
Added 1 hour ago
EG
Operations - Process Manager - Sr
Eliassen Group
Des Moines, IA
- $55 to $65 USD / hour
Preferred: Background as an IT professional, data analyst, software developer, or auditor.
Added 1 hour ago
HRIS Analyst
Suffolk
Boston, MA · Dallas, TX · New York, NY · Herndon, VA · San Francisco, CA · Los Angeles, CA · Las Vegas, NV
The HRIS Analyst is responsible for the administration, support, maintenance, and optimization of Oracle HCM Cloud. This role partners closely with the People & Culture Centers of…
Added 1 hour ago
Management and Program Analyst (Research and Academia Coordinator)
U.S. Special Operations Command (Army)
Fort Bragg, NC
Added 1 hour ago
T
Data Integrity Project Analyst
TEKsystems
Durham, NC
- $32 to $52 USD / hour
…to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision…
Added 1 hour ago
CH
Data Analyst
Cayuse Holdings
Raleigh, NC
- $100,000 to $110,000 USD / year
The Data Engineer/Analyst collaborates with clients, data scientists, and software engineers to develop and optimize data pipelines, ETL processes, and database structures that support IRS…
Added 1 hour ago
T
SBOM Software Asset Management Analyst
TEKsystems
Raleigh, NC
- $68.97 to $75.86 USD / hour
We are seeking a Software Asset Management (SAM) Analyst with strong experience in Software Bills of Materials (SBOMs), software licensing, and ServiceNow SAM. This role will help build and…
Added 1 hour ago
EG
Operations - Process Manager - Sr
Eliassen Group
Raleigh, NC
- $55 to $65 USD / hour
Preferred: Background as an IT professional, data analyst, software developer, or auditor.
Added 1 hour ago
EG
IT Solutions Engineer II – QA
Eliassen Group
Charlotte, NC
- $40 to $45 USD / hour
The IT Solutions Engineer II – QA is a seasoned Quality Assurance analyst with a wide range of software testing and technical knowledge. This individual will have proven experience with…
Added 1 hour ago
Systems analyst II -Collaboration Engineering
Starbucks Coffee Company
Nashville
As a Systems Analyst II – Enterprise AI and Collaboration, you will support the platforms and services that enable partners around the world to communicate, collaborate, share information,…
Added 1 hour ago
T
Service Desk Analyst
TEKsystems
St. Petersburg, FL
- $30 to $34 USD / hour
We are seeking a Help Desk Analyst to provide first-line technical support for end users across a corporate environment. This individual will be responsible for troubleshooting hardware and…
Added 1 hour ago
T
Member Account Protection Analyst
TEKsystems
Anaheim, CA
- $27.16 to $32.59 USD / hour
…anti-fraud collaborative groups, the Member Account Protection Analyst II (MAPA II) is responsible for analyzing fraud risks and trends across the organization. The MAPA II will manage…
Added 1 hour ago
T
Help Desk Support Analyst
TEKsystems
Westchester, IL
- $22 to $24 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 1 hour ago
MT
Principal Pricing Analyst
Micron Technology
Folsom · Boise · San Jose
- $132,000 to $299,000 USD / year
…solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than…

TEKsystems

Help Desk Support Analyst

Westchester, IL, United States

$22 to $24 USD / hour

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Job details

Pay: $22 to $24 USD / hour
Posting language: English
Posted: Nov 6, 2026

Original job description

Job DescriptionThis Level 1 Help Desk Support role provides front-line technical assistance to end users in a fast-paced, hybrid work environment. You will respond to a high volume of incoming calls and email tickets, troubleshoot common desktop and application issues, and ensure that users receive timely, professional support. During the first few weeks, you will receive structured training, shadow experienced technicians, and use the internal knowledge base to become familiar with the organizations applications and processes.Responsibilities

Log into the phone system daily and handle approximately 3040 incoming support calls from end users.
Monitor personal email and ticket queue to promptly respond to dispatched and assigned ServiceNow tickets.
Provide Level 1 phone support for end users, delivering clear, courteous, and professional customer service.
Troubleshoot and support Windows 10 and Windows 11 desktops, including common operating system and user issues.
Support Microsoft 365 applications such as Word, Excel, PowerPoint, and remote desktop capabilities.
Assist users with Skype and Microsoft Teams, including basic usage, connectivity, and feature support.
Perform Tier 1 Active Directory tasks, including password resets and account unlocks, while following established access control procedures.
Support remote users, including basic VPN connectivity troubleshooting and guidance.
Use the ServiceNow ticketing system to log, track, update, and close incidents and service requests in accordance with help desk processes.
Follow documented procedures and leverage the internal knowledge base to resolve issues efficiently and consistently.
Collaborate with lead technicians and teammates, escalating issues appropriately when they require higher-level support.
Participate in initial and ongoing training to learn internal applications, tools, and support standards.
Maintain accurate and detailed documentation of work performed, including steps taken and resolutions provided.
Work effectively in a fast-paced environment, managing multiple tickets and calls while meeting response and resolution expectations.
Build positive working relationships with end users and team members, demonstrating patience, professionalism, and strong communication skills.

Essential Skills

Demonstrated experience in help desk or technical support handling phone-based end user inquiries.
Strong written and verbal communication skills to interact effectively with many levels of end users and teammates.
Proven ability to deliver professional, customer-focused service in a high-volume support environment.
Hands-on experience supporting Windows 10 and Windows 11 operating systems.
Experience supporting Microsoft 365 applications, including Word, Excel, PowerPoint, and remote desktop capabilities.
Familiarity with Skype and Microsoft Teams for user support and basic troubleshooting.
Tier 1 Active Directory experience, including password resets and account unlocks, without provisioning or creating accounts.
Knowledge of supporting remote users, including basic VPN connectivity and troubleshooting.
Experience using an enterprise ticketing system, preferably ServiceNow, to manage and track support requests.
Ability to work independently and be self-sufficient while adhering to established processes and procedures.
Comfort working in a fast-paced environment and managing multiple tickets and calls simultaneously.
Strong interpersonal skills with the ability to build rapport and work collaboratively with team members.

Additional Skills and Qualifications

Experience in a Level 1 help desk or call center environment handling 3040 calls per day is a plus.
Prior exposure to large, enterprise IT environments and internal application support.
Ability to quickly learn new systems and processes through training, shadowing, and use of a knowledge base.
Strong organizational skills with attention to detail in ticket documentation and follow-up.
Adaptability to changing priorities and willingness to take on new tasks as needed.

Work EnvironmentThis role is based in Westchester, Illinois, within the United States, and follows a hybrid work model that combines on-site and remote work. The standard shift runs from 10:00 a.m. to 7:00 p.m., supporting end users throughout the business day. You work in a fast-paced help desk environment that relies on modern technologies, including Windows 10 and Windows 11 desktops, Microsoft 365 applications, Skype, Microsoft Teams, Active Directory, VPN connectivity, and the ServiceNow ticketing system. The setting emphasizes professionalism and effective communication, with access to internal applications and a comprehensive knowledge base to support consistent, high-quality service.Job Type & LocationThis is a Contract position based out of Westchester, IL. Pay and BenefitsThe pay range for this position is $22.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Westchester, IL. Application DeadlineThis position is anticipated to close on Nov 14, 2026. Workplace TypeThis is a hybrid position in Westchester,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

Technical support
Troubleshoot
ServiceNow
Customer service
Microsoft Windows
Microsoft 365
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Skype
Microsoft Teams
Microsoft Active Directory
VPN
Troubleshooting
Documentation
Communication skills
Work independently
Interpersonal skills
Organizational skills
Attention to detail
Adaptability

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