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Added 4 mins ago
M
Senior Integrated Marketing Manager
Microsoft
WA · Redmond, WA · Redmond
- $106,400 to $222,600 USD / year
…key part of our work is the Market Development Funds (MDF) program, a strategic joint co-investment with Microsoft's largest silicon partners to drive demand for Microsoft Cloud and AI…
Added 4 mins ago
M
Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
This is a role requiring technical depth, executive communication, and the ability to lead across organizational boundaries without relying on direct authority. The Principal Technical…
Added 4 mins ago
M
Senior Product Manager - Customer Solution Architecture
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
Microsoft is seeking a Senior Product Manager to serve as a Customer Solution Architect within the Microsoft 365 Copilot extensibility organization. This role combines product management…
Added 5 mins ago
M
Global Stock Compliance Manager
Microsoft
WA · Redmond, WA · Redmond
- $86,100 to $187,400 USD / year
Microsoft’s Total Rewards organization is looking for a strategic and analytical global equity compliance professional to join our team as a Global Compliance Manager. This is an…
Added 5 mins ago
M
Principal Technical Program Manager
Microsoft
United States
- $165,600 to $331,200 USD / year
We are seeking a Principal Technical Lead for AI Infrastructure Networking to provide technical leadership for the networking architectures that connect GPU and accelerated computing…
Added 9 mins ago
Global Product Solutions Manager, YouTube Ads GTM
YouTube
New York, NY · Atlanta, GA · Boulder, CO · Chicago, IL · Mountain View, CA · Los Angeles, CA · San Bruno, CA · San Francisco, CA · Sunnyvale, CA
8 years of experience in product strategy, activation, business operations, management consulting or strategic program management.
Added 11 mins ago
Manager, Vulnerability Management
Jobgether
Remote, United States
This fully remote leadership role offers the opportunity to shape and lead a comprehensive Product Vulnerability Management program across multiple products and services. You will establish…
Added 15 mins ago
TM
Store Lead
The Men's Wearhouse, LLC
Nashville, TN · Nashville
- $16 to $21 USD / hour
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 24 mins ago
MM
Employment Services Client Success Manager
Mass Markets
CA
- $100,000 to $250,000 USD / year
…staffing industry? We’re seeking an experienced Client Success Manager to join our team and lead strategic initiatives that strengthen client relationships, drive revenue, and support…
Added 24 mins ago
MM
Recruitment Process Outsourcing Account Executive
Mass Markets
CA
- $100,000 to $250,000 USD / year
…Recruitment Process Outsourcing (RPO) Account Executive to lead strategic initiatives, generate new business, and expand our presence in the infrastructure and workforce solutions…
Added 26 mins ago
National Accounts Manager
White Cap Canada
Ontario, CA
…Cap stakeholders to drive sales growth. The National Accounts Manager will own the C-suite relationship, create executive account strategies, secure category program business, and leverage…
Added 26 mins ago
Data Center Strategy & Planning Manager
Meta
Menlo Park, CA
We are looking for a Data Center Strategy & Planning Manager with experience in developing infrastructure strategies. In this role, you'll be part of the team that builds Meta’s end to end…
Added 26 mins ago
Strategic Sourcing Manager Intern - Reality Labs Hardware (2027)
Meta
Menlo Park, CA
…mechanical components for Smartglasses/MR/AR programs.Work with Strategic Sourcing Managers and teams in Engineering, Quality, Operations, and Program Management. Your work will connect…
Added 26 mins ago
Manager Supply Chain Programs 2 - Category Management
Northrop Grumman
Palmdale, CA · El Segundo, CA
Northrop Grumman Aeronautics Systems has an opening for a Manager Supply Chain Programs 2 - Category Management to join our team of qualified, diverse individuals.
Added 26 mins ago
Technical Program Manager III, Advanced Analytics, Google Data Center
Google
Sunnyvale, CA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 27 mins ago
Executive Oncology Area Business Specialist (Northern California) - Johnson & Johnson Innovative Medicine
J&J Family of Companies
Sacramento, CA
…maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of…
Added 27 mins ago
Vice President, Civil Engineering Transportation Project Manager
WSP USA
San Francisco, CA · Roseville, CA · Sacramento, CA · San Jose, CA · Oakland, CA
The Project Manager will lead and manage transportation projects from initiation through closeout, ensuring successful delivery in alignment with WSP’s core values, quality standards, and…
Added 27 mins ago
SF
Vice President, Strategy & Transformation
SF Fire Credit Union
San Francisco, CA
- $156,600 to $235,000 USD / year
The successful candidate will lead a small team of strategy and transformation professionals who operate as an internal consulting capability, helping leaders define business cases,…
Added 27 mins ago
C
Office Services Manager (Onsite)
CBRE
Sunnvale, CA · San Francisco, CA
- $100,000 to $115,000 USD / year
As a CBRE Office Manager, you will oversee daily office services operations, ensuring efficient processes, effective team performance, and a high level of client service. This position is…
Added 27 mins ago
Associate Director, IT Regulatory, Clinical, and Enterprise Systems
Bristol Myers Squibb
San Diego, CA
The role also involves providing strategic feedback to vendors, synthesizing multiple analyses to solve broader business issues, and representing the discipline or function on…
Added 27 mins ago
Area Sales Manager - San Diego - Ottava Surgical Robotics
J&J Family of Companies
San Diego, CA
As an Area Sales Manager (ASM), this individual will serve as the point person for end to end commercialization, including sales, support and capital program management for Ottava. The ASM…
Added 27 mins ago
Principal, Business Development (Space Systems) - Customer Account Manager
L3Harris
Los Angeles, CA
Reporting to the Division Business Development Lead, the Customer Account Manager will develop and execute account engagement strategies that strengthen customer relationships, improve…
Added 28 mins ago
Vice President Global Account -Data Center Segment
Eaton Corporation
San Francisco, CA · Los Angeles, CA · San Jose, CA
Lead global governance of execution performance and cross-functional accountability (Operations, AE, PMO, Service) rather than direct program delivery.
Added 28 mins ago
AI
Project Manager
ABM Industries
Los Angeles, CA
- $100,000 USD / year
Join ABM as an Onsite Project Manager specializing in janitorial operations within our dynamic Sports & Entertainment vertical. This leadership position combines operational excellence with…
Added 28 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Sacramento, CA
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…

TEKsystems

Engagement Manager II-ServiceNow

Baltimore, MD, United States

$105,000 to $150,000 USD / year

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Job details

Pay: $105,000 to $150,000 USD / year
Experience: Minimum of 5 years of experience in project management.
Posting language: English
Posted: Oct 28, 2026

Original job description

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Heres what the opportunity supported through our TGS Talent Acquisition Team requires: The ServiceNow Engagement Manager II (EM II) is a delivery leadership position within the TEKsystems Global Services (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The ServiceNow EM II serves as an accountable leader for ServiceNow transformation engagements, responsible for achieving contractual outcomes, realizing measurable business value, maintaining delivery excellence, and building long term customer relationships while leading multidisciplinary teams through complex platform implementations and operational transformations. The EM II is responsible for managing customer experience through regular check-ins and timely updates on engagement progress. The EM II ensures high quality service delivery and a high level of client satisfaction that aligns with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year. The ServiceNow Engagement Manager II serves as an accountable leader for ServiceNow transformation engagements, responsible for achieving contractual outcomes, realizing measurable business value, maintaining delivery excellence, and building long term customer relationships while leading multidisciplinary teams through complex platform implementations and operational transformations. Essential Job Duties and Responsibilities: Advanced Engagement Management: Oversee engagements varying delivery models, to ensure that objectives are achieved, delivered according to schedule, and within budget. Additionally, ensuring that internal compliance requirements are fulfilled. Provides strategic value to clients and engagements consistently. Serve as a delivery leader for ServiceNow transformation programs, accountable for customer outcomes, platform adoption, governance, budget performance, and stakeholder satisfaction. Understand how ServiceNow platform capabilities support enterprise business processes, workflow automation, case management, employee experience, customer operations, and digital transformation initiatives. Strategic Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly. Understand how ServiceNow platform capabilities support enterprise business processes, workflow automation, case management, employee experience, customer operations, and digital transformation initiatives. Develop long term platform roadmaps and continuous improvement strategies that maximize business value and platform adoption. Stakeholder Communication: Regularly informing internal and external stakeholders about the progress, challenges, and results of engagement activities. Financial Management: Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability. Resource Allocation and Optimization: Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes. Risk Management and Mitigation: Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability. Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients. Team Leadership and Development: Leading larger engagement teams, mentoring resources, and fostering a collaborative team environment. Client Satisfaction and Retention: Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly. Business Development: Identifying opportunities and collaborating with sales partners for upselling and cross-selling, aiding in organic business growth. Behavioral Competencies and Responsibilities: Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems. Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulate solutions options clearly. Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Serve as a delivery leader for ServiceNow transformation programs, accountable for customer outcomes, platform adoption, governance, budget performance, and stakeholder satisfaction. Partner with customer executives and business stakeholders to define ServiceNow roadmaps, business objectives, success criteria, and measurable value realization targets. Establish governance frameworks that promote platform scalability, security, compliance, operational effectiveness, and alignment with ServiceNow best practices. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor. Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others. Lead Agile delivery execution for ServiceNow programs including backlog governance, sprint planning, release planning, dependency management, and executive reporting. Coordinate cross-functional delivery teams consisting of ServiceNow Architects, Business Analysts, Developers, QA resources, and customer stakeholders. Monitor project health using delivery metrics, platform adoption metrics, business KPIs, risk indicators, and value realization measurements. Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals. Required Experience: Bachelors Degree or equivalent experience. Minimum of 5 years of experience in project management. Excellent oral and written communication skills (English language). Analysis and problem-solving skills. Time management and organizational skills. People management skills. Experience in project management fundamentals or as an acting Scrum Master. Exposure to professional services agreements including the change management process. Exposure to IT Managed Services, project management classes, and other IT certifications. Demonstrated project risk analysis and mitigation skills. Preferred Experience: Experience in the IT Professional Services industry. Knowledge of CRM systems and customer engagement strategies. Experience leading projects involving one or more ServiceNow products including ITSM, ITOM, ITAM, CSM, FSO, SPM, HRSD, SecOps, IRM/GRC, CMDB, Knowledge Management, Service Catalog, Employee Center, Integrations, Portals, Reports, Dashboards, Workflow Automation, and AI-enabled capabilities. ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), PMP, PMI-ACP, SAFe, ITIL, or related certifications preferred. Experience with Agile methodologies: Scrum, Kanban, SAFe, XP.

Skills

Project management

Top Skills Details

Project management

Additional Skills & Qualifications

See Above

Experience Level

Intermediate Level

Job Type & Location

This is a Permanent position based out of Baltimore, MD.

Pay and Benefits

The pay range for this position is $105000.00 - $150000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: Medical, Dental, and Vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life and AD&D for employee and dependents) Short and Long-Term Disability Health Spending Account (HSA) Transportation Benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Permanent position based out of Baltimore, MD.

Application Deadline

This position is anticipated to close on Nov 3, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

ServiceNow
Customer experience
Project management
Business processes
Workflow
Case management
Team leadership
Upselling
Problem solving
Time management
Organizational skills
CSM
PMP
Paramedic
Agile
Scrum
Kanban

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