Engagement Manager II

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us?

Heres what the opportunity supported through our TGS Talent Acquisition Team requires:

We are seeking a dedicated Field Service Manager to lead our managed services operations primarily from our client's premises in Chicago IL. The role demands a comprehensive understanding of contractual commitments, mastery in reporting to those metrics, and the expertise to craft and deliver insightful presentations to the client. Outstanding communication skills are essential, given the on-site nature of the role. Strong background in Field Services, Desktop Support is required in addition to having previous asset management and/or imaging and development experience. High visibility and interaction with the user community including daily IT rounding of clinical and administrative areas working directly with area leaders.

Primary Responsibilities:

Service-Now or a comparable ITSM tool expertise: Demonstrate in-depth proficiency with Service-Now, leveraging its capabilities for ticketing, task management, knowledge, and reporting. The ability to extract, analyze, and present insights from Service-Now data is crucial. Contractual Adherence & Reporting: Ensure services perfectly align with contractual obligations. Expertly construct and present data-driven reports, emphasizing transparency. Craft these metrics to narrate an impactful story, drawing attention and fostering awareness for internal teams. When interfacing with the customer, highlight factors that directly affect end-user satisfaction. Provide a story-driven overview that pinpoints areas of excellence and those needing improvement, underscoring financial implications tied to the data. Recruitment & Team Building: Lead the hiring process for the Field Service team(s). Seek candidates aligning with our values and objectives, assessing technical and interpersonal aptitudes. Discipline & Personnel Management: Serve as the primary executor of our established progressive discipline system, fostering the growth of team members. This includes initiative-taking identification and management of performance issues, coupled with guidance, support, and corrective measures. Stakeholder Relations: Forge robust relationships with clients, addressing their evolving needs and regularly seeking feedback for continuous improvement. Team Guidance: Inspire and nurture the on-site team, conducting performance assessments and setting growth-oriented objectives. On-Site Commitment: Maintain a consistent presence on site, on premise at the client location(s). Understanding TEKsystems Offerings: Possess a deep understanding of TEKsystems' additional service offerings. This knowledge is pivotal for the role's core responsibilities and for providing consultative advice to the client. When the customer explores options to outsource, build, innovate, or expand their environment, the manager's expertise in our offerings can guide decisions and foster further engagement. Internal Collaboration & TEKsystems Familiarity: Cultivate and nurture relationships within TEKsystems, spanning various departments and teams. A thorough comprehension of our internal processes, functions, and corporate culture is vital. This internal cohesion promotes seamless service delivery and underpins the manager's role as the linchpin between the client and our organization, ensuring consistent, high-quality outcomes.

Desktop Services Management:

Manage a cohesive team of Field Service Technicians, spanning various locations within the greater Chicago area. Oversee the staffing and operations of walk-up assistance and tickets escalated through the process across these locations, ensuring end users receive immediate and proficient assistance. Ensure consistent support coverage during operational hours. Address special requests and support needs that may arise outside of these standard hours, coordinating with the team to ensure end-user requirements are met across all locations. Lead and optimize the Asset management team, who manages the majority of the IT assets, images, deploys, recovery, and e-waste.

Skills

Project management

Top Skills Details

Project management

Additional Skills & Qualifications

-Working Closely with IT Leaders -Must have strong communication with stakeholders (IT Leaders) -Expectation from hospital is that IT team is doing rounds.

Experience Level

Entry Level

Job Type & LocationThis is a Permanent position based out of Chicago, IL. Pay and BenefitsThe pay range for this position is $105000.00 - $150000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Our full-time, internal employment benefits include the following:

Medical, Dental, and Vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life and AD&D for employee and dependents) Short and Long-Term Disability Health Spending Account (HSA) Transportation Benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Permanent position based out of Chicago, IL. Application DeadlineThis position is anticipated to close on Nov 24, 2026. Workplace TypeThis is a fully onsite position in Chicago,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.