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TEKsystems

Engagement Manager II

Hanover, MD, United States

$105,000 to $150,000 USD / year

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Job details

Pay: $105,000 to $150,000 USD / year
Experience: Minimum of 5 years of experience in project management
Posting language: English
Posted: Nov 5, 2026

Original job description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Heres what the opportunity supported through our TGS Talent Acquisition Team requires:The Engagement Manager II (EM II) is a delivery leadership position within the TEKsystems Global Services (TGS) organization and is responsible for managing one or more engagements or engagement teams at a time. The EM II is responsible for managing customer experience through regular check-ins and timely updates on engagement progress. The EM II ensures high-quality service delivery and a high level of client satisfaction that aligns with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role is required to be onsite in Baltimore 2-3 days per week.Essential Job Duties and Responsibilities

Advanced Engagement Management: Oversees engagements with varying delivery models to ensure that objectives are achieved, delivered according to schedule, and are within budget. Additionally, ensures that internal compliance requirements are fulfilled. Provides strategic value to clients and engagements consistently.
Strategic Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.
Stakeholder Communication: Regularly informs internal and external stakeholders about the progress, challenges, and results of engagement activities.
Financial Management: Manages the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.
Resource Allocation and Optimization: Ensures efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.
Risk Management and Mitigation: Identifies potential risks early and implements strategies to mitigate them, ensuring engagement stability.
Performance Reporting: Prepares detailed performance reports and presents them to senior management and clients.
Team Leadership and Development: Leads larger engagement teams, mentoring resources, and fostering a collaborative team environment.
Client Satisfaction and Retention: Focuses on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.
Business Development: Identifies opportunities and collaborates with client partners and technical practice leadership for both expanding existing projects and new delivery solutions, aiding in organic business growth.

Behavioral Competencies and Responsibilities

Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems.
Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulate solutions options clearly.
Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs by being a trusted partner and advisor.
Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others. Identifies process, communication, and expertise gaps and proactively works to solve them.
Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals.

Required Experience

Bachelors degree or equivalent experience
Minimum of 5 years of experience in project management
Excellent oral and written communication skills (English language)
Analysis and problem-solving skills
Time management and organizational skills
People and client management skills, including experience with leading, upskilling, and coaching teams
Experience in project management fundamentals or as an acting Scrum Master
Exposure to professional services agreements including the change management process
Exposure to IT Managed Services, project management classes, and other IT certifications
Demonstrated project risk analysis and mitigation skills

Preferred Experience

Experience in the IT Professional Services industry
Knowledge of CRM systems and customer engagement strategies
Certification in project management (PMP, PRINCE2, etc.)
Experience with Agile methodologies: Scrum, Kanban, SAFe, XP

Job Type & LocationThis is a Permanent position based out of Hanover, MD. Pay and BenefitsThe pay range for this position is $105000.00 - $150000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Our full-time, internal employment benefits include the following:

Medical, Dental, and Vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life and AD&D for employee and dependents) Short and Long-Term Disability Health Spending Account (HSA) Transportation Benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Permanent position based out of Hanover, MD. Application DeadlineThis position is anticipated to close on Nov 19, 2026. Workplace TypeThis is a fully onsite position in Hanover,MD.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

Customer experience
Project management
Regulatory compliance
Communication skills
Financial management
Budget management
Forecasting
Risk management
Reporting
Team leadership
Coaching
Sales
Leadership
Problem solving
Time management
Organizational skills
Change management
PMP
PRINCE2
Agile
Scrum
Kanban

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