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AI & Cloud Integration Engineer
Ericsson
TX
Join Ericsson as an AI & Cloud Integration Engineer and take a meaningful step forward in your engineering career. In this role, you will solve real customer challenges spanning networks,…
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Construction Inspector
Consor Engineers
Kissimmee, FL · Winter Springs, FL · Gainesville, FL
At Consor, you’ll work with a network of water and transportation professionals who specialize in planning, engineering design, structural assessment, and construction services. Across…
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Commercial Manager
PlayStation Global
Remote, United States
…dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and…
Added 1 min ago
Software Engineer, Security Focus
eVisit
Remote, United States
Compliance Support: Contribute security context and vocabulary to FedRAMP-related discussions and requirements, partnering with compliance and engineering stakeholders.
Added 1 min ago
CT
Technical/Functional Expert (Network)
Columbia Technology Partners
Annapolis Junction, MD
- $175,000 to $205,000 USD / year
Columbia Technology Partners is seeking a Technical/Functional Expert (Network) to provide advanced network engineering support across enterprise environments. This role focuses on…
Added 1 min ago
CT
Software Integration Engineer 2
Columbia Technology Partners
Annapolis Junction, MD
- $140,000 to $165,000 USD / year
…inception, CTP has been instrumental in the technical design, engineering development, operational deployment, and support of key systems. With a proven track record in information…
Added 1 min ago
CT
Senior Oracle DBE (Development & Administration)
Columbia Technology Partners
Annapolis Junction, MD
- $160,000 to $200,000 USD / year
…inception, CTP has been instrumental in the technical design, engineering development, operational deployment, and support of key systems. With a proven track record in information…
Added 1 min ago
CT
HPC/Linux System Administrator 3
Columbia Technology Partners
Annapolis Junction, MD
- $160,000 to $190,000 USD / year
…inception, CTP has been instrumental in the technical design, engineering development, operational deployment, and support of key systems. With a proven track record in information…
Added 1 min ago
Data Scientist
CTC Group
Fort Meade, MD
…Intelligence and Defense communities. We specialize in providing engineering, technical, operational support, and training services to Federal government, and Mission…
Added 1 min ago
Sr. Equipment Process Engineer- Upstream
(5102) Genz. Therap Product LP
Framingham, MA
Join a global network that powers how Sanofi delivers - seamlessly, purposefully, and at scale. In Manufacturing & Supply, you'll help reimagine how life-changing treatments reach people…
Added 1 min ago
Sr. Equipment Engineer
(5102) Genz. Therap Product LP
Framingham, MA
Join a global network that powers how Sanofi delivers - seamlessly, purposefully, and at scale. In Manufacturing & Supply, you'll help reimagine how life-changing treatments reach people…
Added 1 min ago
Sr. Equipment Process Engineer- Downstream
(5102) Genz. Therap Product LP
Framingham, MA
Join a global network that powers how Sanofi delivers - seamlessly, purposefully, and at scale. In Manufacturing & Supply, you'll help reimagine how life-changing treatments reach people…
Added 1 min ago
Reliability & Methods Engineer
(5102) Genz. Therap Product LP
Framingham, MA
The Site Maintenance & Reliability organization provides corrective and preventive maintenance, reliability engineering, calibration support, and technical services for site buildings,…
Added 1 min ago
Reliability & Methods Engineer
(5102) Genz. Therap Product LP
Framingham, MA
The Site Maintenance & Reliability organization provides corrective and preventive maintenance, reliability engineering, calibration support, and technical services for site buildings,…
Added 2 mins ago
AA
Sr. Cloud Applications Engineer
Anne Arundel Dermatology
Remote, United States
- $130,000 to $155,000 USD / year
Key responsibilities include Azure application architecture, API integrations, automation, monitoring, and operational support, with technical leadership across AI-enabled patient services,…
Added 2 mins ago
Fiber Engineer
Zayo
Jefferson City, MO
Zayo is seeking a Fiber Engineer to be responsible for the solution and design of physical fiber paths across the Zayo network in support of providing fiber-based services. Projects may…
Added 2 mins ago
ST
Electronics Quality Technician-I (Evening Shift)
Silvus Technologies, Inc.
Salt Lake City, UT
- $30 to $32 USD / hour
Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air…
Added 2 mins ago
Enterprise Value Creation Lead (2 roles available)
Mars Wrigley Conf. (MCNA)
United States
Bachelor’s degree (or equivalent experience) in Engineering, Supply Chain, Finance, Business or a related analytical field.
Added 3 mins ago
Associate, Integration/Test Engineer
L3Harris Technologies
Orange, VA
Job Title: Associate, Integration/Test Engineering
Added 3 mins ago
Executive Assistant, SVP, Technology (Remote)
Cisco Systems, Inc.
Remote, United States
Cisco is seeking a seasoned executive assistant to support our brand new SVP, Technology in Engineering within our Security, Observability, and Data Platform group.
Added 3 mins ago
SC
QC Production Associate I
Sofie Co.
Haverhill, MA, MA
- $24 to $27 USD / hour
Communicate with local and Network support resources to troubleshoot equipment, production, or QC issues.
Added 3 mins ago
Engineering Product Manager
Cisco Systems, Inc.
Milpitas, CA
…enterprise scale and across Cisco's portfolio. We work closely with engineering, design, customer experience, sales, and partner organizations around the world. We value curiosity, customer…
Added 4 mins ago
Senior Sales Engineer - Southeast
Proofpoint, Inc.
GA · FL
…experiences to Product Management, Marketing and Product Development (Engineering) teams to help keep our solutions the best in the…
Added 4 mins ago
Computer Network Defense Analyst
Command Post Technologies, Inc.
Arlington, VA
Command Post Technologies, Inc. (CPT) is seeking Computer Network Defense (CND) Analysts for anticipated opportunities supporting the Defense Advanced Research Projects Agency (DARPA) in…
Added 4 mins ago
Cyber Threat Hunter/Incident Responder
Command Post Technologies, Inc.
Arlington, VA
Investigate cybersecurity incidents using network traffic, endpoint telemetry, security event logs, and threat intelligence.

TEKsystems

End User Support Specialist (Active TS/SCI)

Herndon, VA, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

DescriptionThe Service Desk Analyst will provide Tier 1 and Tier 2 support for end-user incidents and service requests in a secure customer environment. This role is responsible for issue intake, troubleshooting, resolution, ticket management, user communications, and timely escalation to Tier 3 Operations and Engineering teams when advanced technical expertise is required.What You Will DoProvide Tier 1 and Tier 2 support for end-user incidents, service requests, and general inquiries using the customers existing support tools and processes.Create, document, update, and manage support tickets throughout the incident and request lifecycle.Troubleshoot desktop, laptop, workstation, endpoint, operating system, application, peripheral, account, access, and basic network connectivity issues.Support Microsoft Office applications, email, collaboration platforms, and customer-specific business applications.Assist users with password resets, account lockouts, shared drive access, and other access-related issues within approved procedures.Provide clear and professional communications to end users, including ticket status updates, resolution steps, and escalation expectations.Perform basic network triage, issue isolation, and escalation coordination for network-related user issues.Route complex network, security, unified communications, and infrastructure issues to appropriate Tier 3 Operations and Engineering support teams.Deliver responsive support for VIP users and priority incidents in accordance with customer service expectations.Follow established security, documentation, escalation, and operational procedures in a classified or secure environment.SkillsActive directory, jira, cisco, Troubleshooting, Customer service, Service desk, Desktop, voipTop Skills DetailsActive directory,jira,cisco,Troubleshooting,Customer service,Service deskAdditional Skills & QualificationsActive TS/SCI clearance required at time of hire.Experience providing Tier 1 and/or Tier 2 service desk, help desk, desktop support, or end-user support in an enterprise environment.Working knowledge of desktop and workstation troubleshooting, operating system support, endpoint support, and common productivity applications. Experience with ticketing systems, incident documentation, service request fulfillment, and escalation workflowsAbility to troubleshoot account, access, password, shared drive, peripheral, and basic connectivity issues.Strong customer service, communication, problem-solving, and follow-through skills.Ability to follow established processes, maintain accurate documentation, and operate effectively in a secure customer environment.Pervious Miliary experience is a plusExperience LevelIntermediate Level Job Type & LocationThis is a Permanent position based out of Herndon, VA. Pay and BenefitsThe pay range for this position is $80000.00 - $100000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.CDW can pay up to $10k for sign on bonus for the right candidates Benefits overview: https://cdw.benefit-info.com/ Job Type & LocationThis is a Permanent position based out of Herndon, VA. Application DeadlineThis position is anticipated to close on Nov 23, 2026. Workplace TypeThis is a fully onsite position in Herndon,VA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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Skills

Troubleshooting
Microsoft Office
Customer service
Documentation
Technical support
Troubleshoot

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