Desktop Support Technician

DescriptionThe Desktop Support Technician will join our clients IT team to provide a 1 month short-term support addressing a significant backlog of desktop deployments, device setup and end-user support.They has approximately 200+ devices expected to arrive between now and Thanksgiving, in addition to existing backordered equipment, Apple/Mac replacements for Marketing, and the team's normal desktop support workload.Primary responsibilities will include:Stage, image and deploy new laptops/desktops utilizing Microsoft Autopilot and IntuneConnect devices to the network and execute documented imaging/provisioning proceduresComplete required BIOS/staging changes prior to device provisioningInstall required applications through Company PortalDeliver and physically set up equipment for hospital employeesAssist employees with initial login and device setupPerform basic Windows desktop troubleshootingAssist with software installation and configurationSupport printers and peripherals as neededWork desktop incident/service tickets where appropriatePotentially assist users with Microsoft Authenticator/MFA troubleshootingProvide professional in-person technical support throughout the hospitalEscalate issues appropriately while maintaining ownership of the customer experienceSkillsDesktop, Imaging, Technical support, Customer service, Hardware, Troubleshooting, Support, intune, autopilotTop Skills DetailsDesktop,Imaging,Technical support,Customer service,Hardware,Troubleshooting,Support,intune,autopilotAdditional Skills & QualificationsExperience supporting Windows desktops/laptops in an enterprise environment preferredExposure to Microsoft Autopilot and/or Intune strongly preferredUnderstanding of structured enterprise imaging/provisioning processesStrong technical aptitude and ability to learn documented processes quicklyBasic hardware and software troubleshooting skillsStrong customer service and verbal communication skillsAbility to independently follow technical documentation and proceduresExperience LevelIntermediate Level#PriorityEast Job Type & LocationThis is a Contract position based out of Knoxville, TN. Pay and BenefitsThe pay range for this position is $23.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Knoxville, TN. Application DeadlineThis position is anticipated to close on Nov 20, 2026. Workplace TypeThis is a fully onsite position in Knoxville,TN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.