Desktop Support Technician

Job DescriptionThis on-site Desktop Technician role is based in Knoxville and supports a large, nationwide environment of over 300 locations and more than 5,000 PCs from a centralized IT Center. You will image, deploy, and support desktop and laptop computers, manage hardware assets, and serve as the final line of technical support for end-user issues. The position focuses on Windows-based PC support, incident resolution through a ticketing system, and close collaboration with a small, experienced team to solve complex technical problems.Responsibilities

• Provide end-to-end PC support in a Windows environment for more than 5,000 managed devices and additional systems at a corporate office.
• Image, stage, and configure desktop and laptop computers in the Knoxville IT Center prior to deployment.
• Deploy and ship PCs and printers from the Knoxville office to travel centers across the United States.
• Perform Windows 11 deployments and upgrades, ensuring systems meet organizational standards and policies.
• Serve as the final line of support for escalated technical issues, working closely with team members to troubleshoot and resolve complex problems.
• Respond in a timely manner to incident tickets for end-user support issues using a ticketing system such as ServiceNow.
• Support Microsoft Windows operating systems, Office 365 (including Outlook), and other business applications used by field and corporate employees.
• Troubleshoot and resolve hardware issues related to desktop and laptop computers, printers, and other peripheral devices.
• Use remote management tools and VPN solutions to support users across more than 300 locations nationwide.
• Assist with asset management of PCs and related hardware, including tracking, updating, and replacing devices as needed.
• Leverage tools such as PowerShell, IBM BigFix (or similar), and imaging solutions like Clonezilla (or similar) to streamline deployments and updates.
• Support secure connectivity using VPN and multi-factor authentication tools (such as Cisco solutions).
• Deliver clear, professional, and timely communication to end users, including more than 18,000 employees in the field, to ensure a positive customer service experience.
• Collaborate with a close-knit IT team in an office/warehouse IT Center environment to share knowledge and continuously improve processes.
• Follow established procedures for implementation, upgrades, break/fix, and replacement of PCs and related hardware.

Essential Skills

• Hands-on PC support experience in a Microsoft Windows environment.
• Experience imaging, staging, and deploying desktop and laptop computers.
• Strong technical support and troubleshooting skills for Windows operating systems and hardware.
• Experience with deployment and support of Windows 11 or similar Windows versions.
• Proficiency with Microsoft Office and Office 365, including Outlook.
• Experience supporting and troubleshooting printers and related peripherals.
• Familiarity with Active Directory for basic user and device support.
• Experience using a ticketing system, such as ServiceNow, for incident and request management.
• Ability to provide high-quality customer service to a large and distributed end-user base.
• Experience with remote management software for supporting users across multiple locations.
• Familiarity with VPN technologies and multi-factor authentication tools, such as Cisco solutions.
• Ability to work effectively as part of a team and serve as a final escalation point for technical issues.
• Strong communication skills, with the ability to explain technical issues clearly to non-technical users.

Additional Skills and Qualifications

• Familiarity with scripting tools such as PowerShell.
• Experience with imaging tools such as Clonezilla or similar solutions.
• Experience with IBM BigFix or similar endpoint management tools.
• Experience with ServiceNow or comparable IT service management platforms.
• Knowledge of SCCM or similar systems management tools.
• Understanding of hardware support and desktop hardware components.
• Industry certifications such as CompTIA A+, Network+, or Security+ are a plus.
• Experience working in a high-volume, multi-location support environment.
• Familiarity with Microsoft Office applications beyond Outlook, including Word, Excel, and PowerPoint.
• Ability to manage assets and maintain accurate records of deployed hardware.

Work EnvironmentThis is an on-site role based in Knoxville, Tennessee, working Monday through Friday from 7:30 a.m. to 4:30 p.m. in an IT Center that includes both office and warehouse space. The team supports more than 300 locations and thousands of PCs across the United States from this centralized facility. You will work with technologies such as Microsoft Windows, Office 365, Active Directory, ServiceNow, remote management tools, VPN and multi-factor authentication solutions, imaging tools like Clonezilla, and endpoint management platforms such as IBM BigFix and SCCM. The environment is collaborative and fast-paced, with a focus on efficient ticket resolution, accurate asset management, and professional communication with field and corporate users. Job Type & LocationThis is a Contract to Hire position based out of Knoxville, TN. Pay and BenefitsThe pay range for this position is $24.00 - $27.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Knoxville, TN. Application DeadlineThis position is anticipated to close on Nov 21, 2026. Workplace TypeThis is a fully onsite position in Knoxville,TN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.