Desktop Support Technician

Description

Provide technical support for desktop computer software programs, trouble shoot computer issues and deploy new computers to end users.

Key Responsibilities:

Offer technical support and daily guidance to our end users Resolve technical problems for internal and external customers. Follow up with customers to ensure issue resolution. Troubleshoot and solve problems with vendors and systems. Handle sensitive information with confidentiality.

Skills

Desktop, Windows 10, autopilot, dell hardware, patchmypc, Customer service, Technical support, Imaging, Deployment, Hardware, cherwell, mac ios, Sccm, Support, mac support, Troubleshooting, Mac

Top Skills Details

Desktop,Windows 10,autopilot,dell hardware,patchmypc,Customer service,Technical support,Imaging,Deployment,Hardware,cherwell,mac ios

Additional Skills & Qualifications

Experience/Education/Skills:

Minimum 4 years of related experience. Associates degree in computer science or related field, or equivalent experience. Certifications such as A+, Net+, MCP, or CCNA preferred. Advanced proficiency in Microsoft Office Suite and Windows 11. Technical skills desired: Microsoft AutoPilot, Microsoft Intune, Powershell, Dell Hardware Support, Bomgar, PatchMyPC, BeyondTrust. Experience with ticketing systems and asset management. Strong customer service skills.

Competencies:

Resourceful and quick learner Work under general supervision with some independent judgment. Strong knowledge of relevant policies and procedures. Excellent verbal and interpersonal skills. Strong problem-solving and follow-up skills. Understand and follow processes and workflows.

Other Requirements:

This is an in-person role and will require onsite attendance, Monday through Friday, at either the GOC or HQ Offices, depending on the need. May be assigned to the Desktop OnCall schedule. May be assigned to any shift based on business needs.

Experience Level

Intermediate Level

Job Type & LocationThis is a Contract position based out of Phoenix, AZ. Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Phoenix, AZ. Application DeadlineThis position is anticipated to close on Nov 20, 2026. Workplace TypeThis is a fully onsite position in Phoenix,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.