Desktop Support Technician

Overview

We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a fast-paced enterprise environment. This role will be responsible for troubleshooting hardware and software issues, supporting Windows and Mac devices, managing user accounts, deploying endpoints, and delivering exceptional customer service to both onsite and remote employees. The ideal candidate will have strong desktop support experience, Active Directory administration skills, and exposure to modern endpoint management tools such as Intune and MECM/SCCM.

Key Responsibilities

• Provide deskside and remote support for Windows and macOS environments.
• Diagnose and resolve hardware, software, operating system, network connectivity, and peripheral issues.
• Manage incidents, service requests, and technical documentation through an enterprise ticketing platform such as ServiceNow.
• Support users remotely using tools such as BeyondTrust, Remote Desktop, and other remote support solutions.
• Administer Active Directory, including user accounts, computer objects, password resets, security groups, and permissions management.
• Troubleshoot Group Policy-related issues and support enterprise desktop configurations.
• Deploy, configure, image, and maintain desktop and laptop systems.
• Support endpoint management initiatives utilizing Microsoft Intune, MECM/SCCM, and related device management technologies.
• Provide basic administration and support for macOS devices through Jamf.
• Configure and support mobile devices, including iPhones and Android smartphones.
• Maintain hardware inventory records and coordinate equipment replacements, upgrades, and lifecycle refresh programs.
• Deliver white-glove support to VIP and executive-level users when required.
• Travel between office locations to provide onsite technical support and deployment services.
• Document troubleshooting steps, resolutions, and support activities accurately.

Required Qualifications

• 3-5+ years of Desktop Support, End User Support, or Technical Support experience.
• Strong experience supporting Windows 10 and Windows 11 environments.
• Experience troubleshooting and supporting macOS devices.
• Hands-on experience administering Active Directory.
• Experience working within enterprise ticketing systems.
• Exposure to Microsoft Intune, Microsoft Entra ID (Azure AD), and endpoint management solutions.
• Excellent troubleshooting, problem-solving, and customer service skills.
• Ability to prioritize workload and work independently with minimal supervision.
• Strong written and verbal communication skills.
• Reliable transportation and an acceptable driving record for travel between supported locations.

Preferred Qualifications

• Experience with ServiceNow.
• Experience administering or supporting Microsoft Intune.
• Experience with MECM/SCCM software deployment and patch management.
• Familiarity with Jamf administration and Mac device management.
• Experience supporting hybrid and remote workforce environments.
• Experience working in large enterprise, healthcare, higher education, or corporate environments.
• Exposure to Microsoft 365 administration and support.

Technical Environment

• Windows 10 / Windows 11
• macOS
• Microsoft Intune
• Microsoft Entra ID (Azure AD)
• Active Directory
• MECM / SCCM
• Jamf
• ServiceNow
• BeyondTrust
• Microsoft 365
• iOS and Android Devices
• Remote Desktop Tools

Physical & Work Environment

• Hybrid work environment with regular onsite support responsibilities.
• Travel between multiple office locations as needed.
• Ability to lift and transport IT equipment weighing up to 40 pounds.
• Position requires bending, reaching, stooping, and moving equipment during deployments and hardware refresh projects.

Job Type & LocationThis is a Contract to Hire position based out of Atlanta, GA. Pay and BenefitsThe pay range for this position is $20.00 - $28.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Atlanta, GA. Application DeadlineThis position is anticipated to close on Nov 21, 2026. Workplace TypeThis is a hybrid position in Atlanta,GA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.