Desktop Support Technician

Desktop Support Technician Position Overview We are seeking a Desktop Support Technician to provide onsite technical support within a fast-paced manufacturing environment. This role is responsible for supporting end-user devices, troubleshooting hardware and software issues, maintaining technology equipment, and ensuring minimal downtime for both production and office personnel. The ideal candidate is a hands-on problem solver who can effectively prioritize tasks and deliver excellent customer service in a demanding operational setting.

Key Responsibilities

• Provide onsite technical support for desktop computers, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, maintain, and troubleshoot end-user hardware and software.
• Support production floor and office personnel with technology-related issues.
• Perform break/fix troubleshooting for desktops, workstations, network-connected devices, and related equipment.
• Support network and infrastructure components as needed and escalate complex issues appropriately.
• Manage user account administration and access-related requests.
• Maintain and support industrial printing and production-related technology devices.
• Track, manage, and maintain hardware inventory and technology assets.
• Coordinate equipment replacements, upgrades, and disposal processes.
• Document incidents, resolutions, inventory changes, and support activities.
• Assist with technology deployments, installations, and maintenance projects.
• Perform other technical support duties as assigned.

Required Qualifications

• Strong troubleshooting and problem-solving skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Experience supporting desktop hardware, software, and end-user devices.
• Strong communication, customer service, and technical documentation skills.
• Ability to prioritize competing tasks and manage multiple projects simultaneously.
• Comfortable working independently and making timely decisions.
• Experience supporting users in operational, industrial, or manufacturing environments is a plus.

Preferred Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience supporting enterprise desktop environments.
• Familiarity with operating systems, endpoint management, and device deployments.
• Experience with hardware inventory management and asset tracking.
• Exposure to networking concepts and infrastructure support.

Physical Requirements

• Ability to lift and move equipment weighing up to 50 pounds.
• Comfortable working in production and office environments.
• Ability to bend, stoop, crawl, and work in confined spaces when required.
• Ability to climb ladders and access elevated work areas while carrying technical equipment.
• Ability to support devices located throughout large operational facilities.

Work Environment

• Fully onsite position.
• Manufacturing and production facility setting.
• Fast-paced environment with a mix of desk-side support, hardware deployment, and troubleshooting responsibilities.

Job Type & LocationThis is a Contract position based out of Columbus, OH. Pay and BenefitsThe pay range for this position is $23.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Columbus, OH. Application DeadlineThis position is anticipated to close on Nov 20, 2026. Workplace TypeThis is a fully onsite position in Columbus,OH.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.