Desktop Support Technician

Overview

We are seeking a Desktop Support Technician to provide hands-on technical support in a Windows enterprise environment. This individual will support end users with workstation issues, software deployments, account management, and device troubleshooting while ensuring an exceptional customer experience. The ideal candidate will have experience with Microsoft technologies, endpoint management tools, and desktop support best practices.

Key Responsibilities

• Provide onsite and remote support for Windows 11 desktops, laptops, and peripheral devices.
• Troubleshoot and resolve hardware, software, operating system, and application-related issues.
• Support and administer Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Manage user accounts, password resets, group memberships, and access requests through Active Directory Users and Computers (ADUC).
• Deploy, configure, image, and maintain desktop and laptop systems using Microsoft SCCM.
• Perform software installations, updates, patching, and application troubleshooting.
• Assist with new hire onboarding, device provisioning, and workstation deployments.
• Monitor and troubleshoot endpoint performance issues using ControlUp or similar monitoring tools.
• Maintain accurate documentation of incidents, service requests, and resolutions within the ticketing system.
• Escalate complex technical issues to appropriate support or infrastructure teams when necessary.
• Participate in hardware refreshes, operating system upgrades, and other IT projects.

Required Qualifications

• 2+ years of Desktop Support, IT Support, Help Desk, or End User Support experience.
• Strong experience supporting Windows 11 environments.
• Hands-on experience with Microsoft 365 administration and troubleshooting.
• Experience managing user accounts and permissions within Active Directory (ADUC).
• Working knowledge of Microsoft SCCM/MECM for software deployment, imaging, and endpoint management.
• Excellent troubleshooting and customer service skills.
• Strong communication skills with the ability to support users of varying technical backgrounds.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.

Preferred Qualifications

• Experience with ControlUp or other endpoint monitoring and performance management tools.
• Experience supporting enterprise environments with large user populations.
• Familiarity with Microsoft Azure AD (Entra ID), Intune, and modern workplace technologies.
• Relevant certifications such as CompTIA A+, Microsoft 365 Certified, or equivalent.

Top Skills

• Desktop Support
• Windows 11
• Microsoft 365
• SCCM / MECM
• Active Directory (ADUC)
• Software Deployment & Imaging
• Hardware & Software Troubleshooting
• Endpoint Management
• ControlUp (Preferred)
• Customer Support & Incident Resolution

Job Type & LocationThis is a Contract position based out of Dallas, TX. Pay and BenefitsThe pay range for this position is $25.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Dallas, TX. Application DeadlineThis position is anticipated to close on Nov 14, 2026. Workplace TypeThis is a fully onsite position in Dallas,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.