Desktop Support Specialist

Job Description

We are seeking a Desktop Support Technician to provide hands-on technical support within a fast-paced environment. This position will support end users, including faculty, staff, and clients, while troubleshooting desktop, network, mobile device, and technology issues.The ideal candidate has 13 years of IT support experience, strong Windows and Active Directory fundamentals, and a working knowledge of basic networking concepts. This is a highly customer-facing position, so strong communication skills, professionalism, and the ability to work independently are essential.Key Responsibilities

• Provide hands-on desktop support and troubleshooting for Windows-based computers and other end-user technology.
• Support Active Directory, including adding/removing users, password resets, user profiles, and basic account troubleshooting.
• Troubleshoot basic network connectivity issues involving TCP/IP, DHCP, DNS, VLANs, subnets, gateways, and LDAP.
• Utilize common network troubleshooting commands and tools, including ping, ipconfig, and traceroute.
• Assist with connectivity and troubleshooting involving switches, routers, printers, and other network-connected devices.
• Support mobile and classroom technologies including Chromebooks, iPads, Smart Boards, projectors, and related AV equipment.
• Provide support for collaboration platforms including Microsoft Teams and Zoom.
• Assist with workstation setup, software installation, configuration, upgrades, and general hardware troubleshooting.
• Troubleshoot AV and classroom technology, including familiarity with Crestron systems or similar technology.
• Work directly with end users and technical stakeholders to diagnose issues and provide timely, professional support.
• Work independently while collaborating with other members of the technical support team.

Required Qualifications

• 13 years of experience in Desktop Support, IT Support, Help Desk, Network Support, or a similar technical role.
• Hands-on experience with Active Directory, including user administration and password resets.
• Strong Windows desktop troubleshooting skills.
• Working knowledge of fundamental networking concepts, including:
• Basic LAN/WAN troubleshooting
• Experience troubleshooting network connectivity using tools such as ping, ipconfig, and traceroute.
• Experience supporting mobile devices such as Chromebooks and iPads.
• Strong hardware, software, and workstation troubleshooting skills.
• Excellent communication, customer service, and interpersonal skills.
• Ability to interact professionally with users at different levels of technical knowledge.
• Ability to work independently and take ownership of technical issues.

Preferred Qualifications

• Experience troubleshooting Smart Boards, projectors, classroom AV, and other instructional technology.
• Familiarity with Crestron AV systems.
• Experience supporting Microsoft Teams and Zoom.
• Familiarity with virtualization technologies such as VMware.
• Exposure to server hardware, virtual server environments, or storage technologies.
• Experience supporting network printers and other peripherals.

Ideal Candidate We are looking for someone who combines strong technical troubleshooting skills with a customer-service mindset. This person should be comfortable walking into an issue, communicating directly with the end user, troubleshooting independently, and escalating appropriately when necessary.Experience supporting technology in classrooms or educational environments is a strong plus, but candidates coming from corporate desktop support, field services, MSP, or similar hands-on IT environments are also encouraged to apply. Job Type & LocationThis is a Contract to Hire position based out of White Plains, NY. Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of White Plains, NY. Application DeadlineThis position is anticipated to close on Nov 3, 2026. Workplace TypeThis is a fully onsite position in White Plains,NY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.