Desktop Support Analyst

Overview

We are seeking a Desktop Support Technician to provide Tier 1 and Tier 2 technical support within a large-scale manufacturing environment. This role will support several thousand end users across multiple endpoint technologies, including desktops, mobile devices, printers, scanners, and conference room systems. The ideal candidate will be comfortable managing a high-volume ticket queue, resolving technical issues end-to-end, and contributing to IT deployment and upgrade projects.

Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, scanners, printers, and conference room technology.
• Troubleshoot and resolve hardware, software, operating system, and peripheral-related issues.
• Monitor, prioritize, and manage assigned incidents and service requests through resolution.
• Communicate directly with end users to provide timely updates and ensure a high level of customer satisfaction.
• Support a high-volume ticketing environment, managing multiple open tickets simultaneously.
• Escalate complex issues to Tier 3 teams when necessary and follow through to resolution.
• Assist with phone and service queue coverage, providing frontline support to end users.
• Deploy, configure, and replace endpoint devices including desktops, laptops, printers, and mobile phones.
• Support Windows 11 migration initiatives and workstation refresh projects.
• Perform mobile device enrollments, deployments, and replacements.
• Install, configure, and troubleshoot label printers and other manufacturing-related technologies.
• Document troubleshooting steps, resolutions, and support procedures within the ticketing system.
• Collaborate with infrastructure, networking, and application support teams on enterprise-wide IT initiatives.
• Support onboarding, equipment provisioning, and device lifecycle management activities.

Required Qualifications

• 2+ years of Desktop Support, Help Desk, or IT Support experience.
• Experience providing Tier 1 and Tier 2 end-user support in a corporate environment.
• Strong troubleshooting skills across Windows operating systems, hardware, software, and peripherals.
• Experience supporting printers, scanners, mobile devices, and desktop hardware.
• Familiarity with enterprise ticketing systems and incident management processes.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple technical issues in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Ability to work independently and collaboratively within a team setting.

Preferred Qualifications

• Experience supporting users in a manufacturing, production, or factory environment.
• Experience with Windows 11 deployments and workstation migrations.
• Familiarity with mobile device management and device enrollment processes.
• Exposure to structured IT support organizations utilizing Tier 1, Tier 2, and Tier 3 support models.
• Experience supporting large enterprise environments with thousands of users.

Key Skills

• Desktop Support
• Tier 1 / Tier 2 Support
• Windows 10 & Windows 11
• Hardware Troubleshooting
• Printer & Scanner Support
• Mobile Device Support
• Ticket Management
• Incident Resolution
• Device Deployment & Refreshes
• Conference Room Technology Support
• Manufacturing IT Support
• Customer Service
• End User Support
• IT Operations
• Technical Troubleshooting

Job Type & LocationThis is a Contract position based out of Madison, WI. Pay and BenefitsThe pay range for this position is $25.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Madison, WI. Application DeadlineThis position is anticipated to close on Nov 14, 2026. Workplace TypeThis is a fully onsite position in Madison,WI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.