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Closed listing

TEKsystems

Desktop Support Analyst

Washington, DC, United States

$30 to $40 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $30 to $40 USD / hour
Experience: 5+ years of professional experience supporting desktop hardware, software, and enterprise IT environments.
Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Overview

We are seeking a skilled Desktop Support Technician with an active Department of Defense (DoD) Secret, Top Secret, or Top Secret/SCI clearance to provide enterprise-level technical support in a secure environment. This individual will support end users, maintain desktop infrastructure, troubleshoot hardware and software issues, and ensure the reliability and security of critical IT systems. The ideal candidate brings strong technical expertise, exceptional customer service skills, and experience supporting complex enterprise environments.

Key Responsibilities

Provide Tier 2/Tier 3 desktop support for end users in secure government or defense environments.
Deliver hands-on and remote technical support for desktop hardware, software, operating systems, and peripherals.
Troubleshoot and resolve issues involving network connectivity, system performance, user access, and enterprise applications.
Support, maintain, and enhance enterprise desktop infrastructure and endpoint environments.
Analyze, diagnose, and resolve complex hardware, software, and infrastructure-related incidents.
Install, configure, test, and deploy desktop systems, software applications, and technology upgrades.
Assist with the implementation and rollout of new applications, operating systems, and technologies.
Maintain accurate hardware inventory records and manage surplus and replacement equipment.
Ensure desktop systems integrate seamlessly with enterprise infrastructure and network environments.
Administer user accounts, password management, file permissions, and endpoint security controls.
Perform system upgrades, patches, and preventative maintenance to maximize performance and lifecycle management.
Conduct training sessions and provide guidance to users on new hardware, software, and technology solutions.
Document incidents, service requests, resolutions, and technical procedures within the IT Service Management (ITSM) platform.
Collaborate with infrastructure, network, cybersecurity, and engineering teams to resolve escalated technical issues.
Maintain compliance with organizational security policies and government regulations.
Deliver exceptional customer service while supporting both technical and non-technical users.

Required Qualifications

Active DoD Secret Clearance, Top Secret Clearance, or Top Secret/SCI Clearance.
5+ years of professional experience supporting desktop hardware, software, and enterprise IT environments.
Strong experience troubleshooting:
Windows desktop operating systems
Microsoft Office 365
Active Directory
Network connectivity issues
Hardware and peripheral devices
Enterprise applications
Experience supporting large-scale enterprise desktop environments.
Proven ability to analyze and resolve complex technical issues.
Strong customer service and end-user support skills.
Ability to prioritize multiple tasks and manage workloads in a fast-paced environment.
Excellent written, verbal, and interpersonal communication skills.
Experience documenting incidents and managing service tickets within an ITSM platform.
Ability to communicate effectively with executive leadership, technical teams, and end users.

Education & Certifications Required

Bachelor's Degree or equivalent combination of education, certifications, and professional experience.
CompTIA Security+ certification.
One or more of the following preferred industry certifications:
CompTIA A+
HDI Desktop Support Manager
Microsoft Certified Professional (MCP)
Other relevant desktop support or infrastructure certifications

Preferred

ITIL Foundation Certification (v3 or newer).
Additional Microsoft, endpoint management, or cybersecurity certifications.

Technical Environment

Windows 10/11
Microsoft 365
Active Directory
Endpoint Management Solutions
Enterprise Networking
VPN Technologies
Desktop & Laptop Hardware
Endpoint Security Platforms
IT Service Management (ITSM) Tools
Imaging & Deployment Technologies

Desired Soft Skills

Strong analytical and problem-solving capabilities
High attention to detail
Self-motivated and adaptable
Team-oriented mindset
Professional customer-facing communication skills
Ability to thrive in mission-critical environments
Strong organizational and documentation skills

Job Type & LocationThis is a Contract position based out of Washington, DC. Pay and BenefitsThe pay range for this position is $30.00 - $40.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Washington, DC. Application DeadlineThis position is anticipated to close on Nov 7, 2026. Workplace TypeThis is a fully onsite position in Washington,DC.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About employer

More about this job

Skills

Technical support
Troubleshoot
Customer service
Organise training
IT service management
Cybersecurity
Regulatory compliance
Troubleshooting
Microsoft Windows
Microsoft Office
Microsoft Active Directory
Communication skills
Security+
A+
Support managers
ITIL
Microsoft 365
VPN
Problem solving
Attention to detail
Adaptability
Documentation

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