Desktop/AV Support Analyst

DescriptionThe Sr. IS Technician is responsible for providing customer support in the local Washington DC office computing environment and providing maintenance and support for local area network and office systems and applications. Primary Responsibilities and/or Essential functions: Provide 1st & 2nd level customer support for all IS issues, using the Incident Management System (IMS) to record, assign & resolve issues. Record all changes to all hardware assets in the Asset Management System (AMS). Configure, test for quality assurance, deploy and support computers, smartphones, printers and other hardware provided Support telecoms and voicemail moves, adds & changes. Support all remote access & remote computing solutions to computers, tablets & smartphones, including Citrix, Outlook Web Access, secure email, Virtual Machines and other solutions as they become available. Provide setup and support for A/V issues, including meetings and presentations. Provide IS orientation and training for new hires. Learn & support new technology in order to provide support. Participate in IS meetings & calls, as required. Provide on-call and after hours assistance. Identify and document office-specific IS procedures in the IS Knowledgebase. Occasional travel to other offices to provide the above described supportKnowledge, Skills & Abilities: 2+ years of professional experience within a fast-paced, high-pressure professional services environment. Strong knowledge of Microsoft Windows & Office Suite, Document Management, Web Apps, Citrix, VPN, Smartphones. Apple OS & Virtual Machine knowledge is a plus. Solid understanding of TCP/IP Networks and network security. Ability to organize and prioritize numerous tasks and complete them under time constraints and respond with the appropriate level of urgency. Interpersonal skills necessary in order to communicate in person, by e-mail and telephone and follow the instruction effectively from a diverse group of clients, attorneys and staff and provide information with ordinary courtesy and tact. Ability to communicate effectively with customers and upper management, and develop and maintain good working relationships with other members of IS and practice areas. Strong analytical and problem-solving skills in a sometimes high-pressure environment.Educations/Certifications: BA/BS with strong academic background required. Alternatively, a Technical School Certificate or equivalent along with 5 years of experience in the IT Support fieldSkillsWindows 11, Office 365, laptops, video conferencing, Zoom, mobile devices, MDM, legal experience, Intune, iManage document managementTop Skills DetailsWindows 11,Office 365,laptops,video conferencing,Zoom,mobile devices,MDMAdditional Skills & QualificationsCandidates must have excellent communication and customer service skills.Experience LevelExpert Level Job Type & LocationThis is a Contract position based out of Washington, DC. Pay and BenefitsThe pay range for this position is $33.00 - $38.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Washington, DC. Application DeadlineThis position is anticipated to close on Nov 4, 2026. Workplace TypeThis is a fully onsite position in Washington,DC.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.