Customer Service Representative

Job Summary We are seeking dependable, customer-focused professionals to join a fast-paced automotive financial services environment. Multiple opportunities are available within Early Collections, Customer Service, and Funding/Data Entry.Candidates will interview for all departments and must be open to the schedules associated with the different positions. Successful candidates will have strong communication, customer service, organization, time management, and documentation skills, along with the ability to work efficiently in a high-volume environment.Pay Rate: $22.00-22.50 an hour Available Positions Early Customer Accounts Representative (ECAR) The Early Customer Accounts Representative works with customers who are 529 days past due on their vehicle payments. This position focuses on providing excellent customer service while helping customers resolve early-stage delinquencies.Responsibilities:

• Contact customers regarding vehicle payments that are 529 days past due.
• Handle a high volume of 150+ inbound and outbound calls per day.
• Determine the reason for delinquency by asking appropriate questions and discussing the customer's situation.
• Provide solutions based on the customer's individual circumstances.
• Negotiate payment arrangements on past-due accounts.
• Perform minimal skip tracing when necessary to prepare accounts for the next level of collections.
• Maintain a professional, customer-service-focused approach when discussing late payments.
• Thoroughly and accurately document customer interactions.
• Balance call volume, call quality, and productivity expectations.

Schedule:

• 3 days per week: 8:00 AM 5:00 PM
• 2 days per week: 11:00 AM 8:00 PM
• 2 Saturdays per month: 8:00 AM 12:00 PM

Customer Service Representative The Customer Service Representative assists customers with account-related questions and concerns while providing timely, accurate, and professional service.Responsibilities:

• Consistently answer approximately 60+ incoming calls per day.
• Ask appropriate questions to identify the root cause of customer inquiries.
• Develop effective solutions that address both customer and business needs.
• Professionally resolve customer concerns and conflicts.
• Assist with inquiries involving payments, payoffs, title work, and account information.
• Follow up on customer issues and concerns in a timely manner.
• Accurately document customer accounts with all necessary information.
• Utilize organizational skills and available resources to resolve customer questions efficiently.
• Manage call volume while maintaining excellent service quality.
• Meet assigned deadlines and complete projects as needed.
• Maintain an enthusiastic, professional, and positive attitude.

Schedule:

• MondayFriday
• 8:00 AM 5:00 PM

Funding / Data Entry Representative The Funding/Data Entry Representative supports loan processing activities and ensures loan information is entered and maintained accurately.Responsibilities:

• Process new loans.
• Complete changes of status on existing loans.
• Close out loans as required.
• Accurately enter and maintain loan and customer information.
• Utilize strong organizational and time management skills.
• Maintain accurate written documentation.
• Work efficiently while maintaining a high level of attention to detail.
• Meet productivity expectations and assigned deadlines.

Schedule:

• 3 days per week: 8:00 AM 5:00 PM
• 2 days per week: 11:00 AM 8:00 PM

Qualifications & Skills

Candidates should demonstrate:

• Strong customer service and communication skills.
• Excellent verbal and written communication.
• Ability to work in a high-volume, fast-paced environment.
• Strong organizational and time management skills.
• Ability to accurately document customer interactions.
• Strong attention to detail.
• Ability to effectively resolve customer concerns.
• Comfortable discussing payments and account information.
• Ability to balance productivity expectations with quality customer service.
• Positive and professional attitude.
• Dependable attendance and punctuality.
• Ability to report to work on time and be ready to begin working at the start of the scheduled shift.
• Flexibility to work the required schedule based on department placement.

Work Environment

• On-site position
• Brand-new training facility
• State-of-the-art equipment
• Professional, structured training environment
• Candidates should be comfortable working in a high-volume customer and financial services setting.

Important Scheduling Requirement Candidates must be open to all shifts and departments, as they will interview for all available departments. Schedule flexibility is especially important for the Early Customer Accounts and Funding/Data Entry positions.The ideal candidate will have previous experience in one or more of the following areas:

• Customer service
• High-volume call centers
• Automotive finance
• Banking or financial services
• Collections
• Account servicing
• Loan servicing or processing
• Payment processing
• Data entry
• Funding
• Title processing

Candidates who are dependable, organized, comfortable speaking with customers throughout the day, and able to maintain accuracy while working with a high volume of accounts will be especially successful in these roles. Job Type & LocationThis is a Contract to Hire position based out of Cypress, CA. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Cypress, CA. Application DeadlineThis position is anticipated to close on Nov 27, 2026. Workplace TypeThis is a fully onsite position in Cypress,CA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.