Customer Service Representative

Customer Service Representative (Remote) Looking for a remote role where you can help people improve their health, stay active, and make a real difference every day? Join a supportive customer service team helping members get the most out of their fitness and wellness benefits from home. Role Details

• Job Title: Customer Service Representative
• Start Dates Available:
• December 2, 2026 SilverSneakers Outbound
• December 9, 2026 Commercial Inbound
• December 16, 2026 SilverSneakers Inbound
• Location: Chandler, AZ 85286 (100% Remote)
• Shift: 8-hour shift scheduled between Monday-Friday, 8:00 AM - 8:00 PM EST
• Duration: 3-Month Contract
• Employment Type: Contract
• Work Arrangement: Remote

What You'll Be Doing

• Help members understand and use fitness and wellness benefits, including gym memberships, fitness classes, and wellness programs.
• Handle inbound and outbound customer calls while providing exceptional customer service and resolving member questions.
• Document customer interactions, navigate multiple computer systems, and meet quality, attendance, and schedule adherence expectations.

Available Classes SilverSneakers Outbound | Start Date: December 2

• Make outbound calls to members who have activated accounts but have not yet used their benefits.
• Educate members on available fitness resources including gyms, online classes, yoga, and wellness programs.
• Encourage engagement with benefits through consultative conversations, not scripted sales calls.

Commercial Inbound | Start Date: December 9

• Answer inbound calls from members with paid fitness memberships.
• Assist with membership questions, account management, cancellations, and retention offers.
• Educate members on available programs, locations, and membership options.

SilverSneakers Inbound | Start Date: December 16

• Assist Medicare members with questions about eligibility, benefits, gym access, and classes.
• Help members locate participating fitness centers and understand how to use their benefits.
• Provide empathetic support in a positive, member-focused environment.

Qualifications

• Customer service and/or call center experience preferred.
• Strong computer skills, including Microsoft Office and Windows.
• Excellent verbal and written communication skills.
• Ability to multitask while navigating systems and documenting calls.
• Strong attention to detail and problem-solving skills.
• Ability to provide empathetic and professional customer service.
• Reliable internet with minimum speeds of 50 Mbps download and 20 Mbps upload.
• Must be able to hardwire directly to internet service.

Why You'll Love This Opportunity

• 100% remote work environment.
• Company equipment provided.
• Supportive team culture focused on helping people live healthier lives.
• Great opportunity to build call center and customer service experience while making a positive impact on members nationwide.

Job Type & LocationThis is a Contract position based out of Chandler, AZ. Pay and BenefitsThe pay range for this position is $16.50 - $16.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Chandler, AZ. Application DeadlineThis position is anticipated to close on Nov 21, 2026. Workplace TypeThis is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.