Customer Service Representative

Customer Service Representative Job DescriptionJoin a locally rooted, community-focused organization as a Customer Service Representative supporting well-known national brands in a high-volume, professional office environment. You will manage service requests for major accounts, working across multiple computer systems to ensure accurate, timely, and high-quality support. This role is ideal for tech-savvy, detail-oriented individuals who enjoy problem-solving, communicating with customers, and growing from retail or food service into a professional career path.Responsibilities

• Handle work ticket orders for national accounts received electronically or by phone, ensuring each request is accurately logged and processed.
• Make and receive a high volume of calls, averaging around 150 inbound and 25 outbound calls per day, while maintaining professionalism and quality service.
• Qualify and verify customer requests to confirm accuracy, completeness, and alignment with service expectations.
• Check technicians in and out for service appointments and accurately record status updates in the system.
• Book and dispatch purchase orders to subcontractors or internal divisions in a timely and organized manner.
• Effectively manage customer requests for service by providing prompt, knowledgeable support and working to achieve customer satisfaction.
• Navigate and use multiple computer systems and applications simultaneously to handle tickets, calls, and documentation.
• Collaborate with colleagues and leadership in a supportive, open office environment to ensure service levels and client expectations are met.
• Maintain attention to detail and accuracy while working in a fast-paced, high-volume setting.
• Adhere to company policies, including schedule commitments, work-from-home eligibility rules, and professional conduct standards.
• Perform other duties as assigned to support the departments overall service and operational goals.

Essential Skills

• Previous experience in a customer service environment, such as call center, retail, banking, or food service.
• Strong customer service and customer support skills with a focus on professionalism and empathy.
• Comfort handling a high volume of inbound and outbound calls in a fast-paced environment.
• Computer savvy with the ability to learn and work within multiple computer systems and applications simultaneously.
• High attention to detail and accuracy when entering data, managing tickets, and dispatching orders.
• Confident, clear, and professional verbal communication skills over the phone.
• Ability to juggle multiple tasks at once while maintaining composure and service quality.
• Reliability and commitment to assigned hours and shift requirements.
• Ability to work on-site in Olathe, Kansas, during the specified shift and training schedule.
• Strong problem-solving skills and a proactive approach to resolving customer issues.

Additional Skills and Qualifications

• Experience in a call center environment is beneficial.
• Retail or food service background (such as store associates, bank tellers, quick-service restaurants) is highly valued, especially for those seeking a transition into a professional office setting.
• Experience supporting large or national accounts is a plus.
• Interest in long-term growth opportunities and internal career progression.
• Comfort working with national brands and high expectations for service quality.
• Ability to adapt to structured training programs, including classroom and floor shadowing.

Work EnvironmentThis is an on-site role based in Olathe, Kansas, within a large, open office environment featuring an open cubicle layout and a friendly, supportive team culture. The department handles high-volume work for major national clients, requiring strong attention to detail and the ability to work quickly and accurately. The primary shift is Tuesday through Saturday from 1:00 PM to 10:00 PM. Training for the first day runs approximately 8:30 AM to 4:00 PM, followed by 46 weeks of training from 7:30 AM to 4:00 PM, with an initial two weeks of classroom training and subsequent floor shadowing and hands-on training. After the first two weeks of classroom training, employees may move to their regular shift as needed. New hires are required to work on-site for a full year before becoming eligible for hybrid or work-from-home arrangements; the eligibility clock starts on the first day in the building, so hybrid options may be available roughly six months after conversion to permanent status. After 69 months in the second-shift role, employees may qualify for a day-shift position along with a pay bump. The dress code is business casual: jeans are permitted, but hoodies, crop tops, jogging suits, baseball caps, tennis shoes, and similar casual items are not allowed. Smoking and vaping are not permitted on campus. The environment relies heavily on multiple computer systems and phone-based communication, and employees must be comfortable working at a computer and on the phone for most of the shift. Job Type & LocationThis is a Contract to Hire position based out of Olathe, KS. Pay and BenefitsThe pay range for this position is $19.00 - $19.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Olathe, KS. Application DeadlineThis position is anticipated to close on Nov 27, 2026. Workplace TypeThis is a fully onsite position in Olathe,KS.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.