Customer Service Representative

Make a direct impact on patients access to critical medications while building valuable experience across healthcare, pharmacy benefits, and specialty drug support. Role Overview

• Job Title: Specialty Drug Advocate
• Start Date: November 30, 2026
• Location: Tempe, AZ 85282
• Work Setting: 100% in-office
• Shift: Monday-Friday, 9:00 AM-6:00 PM

What Youll Do

• Serve as a key liaison between patients, healthcare providers, manufacturers, PBMs, and pharmacies, helping patients gain access to specialty medications at no or reduced cost.
• Conduct patient and physician outreach, coordinate MAP/PAP assistance applications, collect required documentation, and follow up on eligibility and funding decisions.
• Help resolve pharmacy claims by coordinating benefit overrides and billing information while maintaining detailed, accurate case documentation.

Qualifications

• Required: Call center and customer service experience, including comfort handling inbound and outbound calls.
• Strong communication, organization, documentation, and attention-to-detail skills.
• Basic Microsoft Excel proficiency, including the ability to review spreadsheets containing denied claims.
• Preferred: Experience in healthcare, pharmacy, health insurance, specialty medications, pharmacy claims, or PBM processes.

This is a strong opportunity for someone with customer service experience who wants to move deeper into healthcare and make a tangible difference in helping patients obtain the medications they need.#westpriority26Job Type & LocationThis is a Contract position based out of Tempe, AZ. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Tempe, AZ. Application DeadlineThis position is anticipated to close on Nov 20, 2026. Workplace TypeThis is a fully onsite position in Tempe,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.