Customer Service Representative

Join a Team That Values Great Customer Experiences Are you a people person who enjoys helping customers solve problems and delivering outstanding service? We're looking for a Customer Service Representative to join our growing team in Dayton, MN. In this role, you'll serve as the first point of contact for customers, helping them with product questions, order status updates, shipping inquiries, returns, and more.If you thrive in a fast-paced environment, enjoy building relationships, and take pride in providing exceptional customer support, we'd love to hear from you. What You'll Do

• Serve as a trusted resource for customers by handling 50-80 inbound calls per day.
• Assist customers with product information, order status, shipping updates, and account inquiries.
• Respond to customer questions through phone, email, and our internal customer portal.
• Accurately document customer interactions and resolutions within our CRM system.
• Process customer inquiries, returns, and related documentation.
• Research and resolve issues involving return deductions, restocking fees, repackaging fees, held invoices, policy adjustments, and account discrepancies.
• Educate customers on return policies and procedures while providing solutions-oriented support.
• Collaborate with internal teams to ensure timely and accurate customer resolutions.

What We're Looking For

• At least 2 years of experience in a customer-facing role such as customer service, call center, dispatching, order processing, scheduling, coordination, or administrative support.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Experience working in a high-volume customer service or call center environment.
• Strong computer skills and the ability to learn new systems quickly.

Preferred Qualifications

• Bilingual in English and Spanish.
• Experience using ERP systems and/or CRM platforms.
• Background in order entry, distribution, manufacturing, or logistics environments.

Job Type & LocationThis is a Contract position based out of Dayton, MN. Pay and BenefitsThe pay range for this position is $23.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Dayton, MN. Application DeadlineThis position is anticipated to close on Nov 27, 2026. Workplace TypeThis is a fully onsite position in Dayton,MN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.