Customer Service Representative

Customer Service Representative 📍 Onsite💲 $21.00/hour Full-Time | Open Availability Required Position Overview We are seeking experienced Customer Service Representatives to join a fast-paced, high-volume call center environment. In this role, you will serve as the primary point of contact for customers, handling inbound inquiries, providing information, resolving concerns, and ensuring exceptional customer service on every interaction.This position requires individuals who can manage a high call volume, navigate multiple computer systems simultaneously, and maintain accuracy while handling sensitive and confidential information.

Key Responsibilities

• Handle a high volume of inbound customer service calls, with occasional outbound follow-up calls.
• Respond to inquiries regarding authorizations, account information, general service questions, and other customer concerns.
• Accurately document customer interactions and update records within multiple systems.
• Research and resolve issues while ensuring a positive customer experience.
• Maintain confidentiality when handling sensitive customer information.
• Navigate multiple applications and databases simultaneously to access and update information.
• Meet established quality, accuracy, and productivity standards.
• Demonstrate professionalism, empathy, and active listening skills during every customer interaction.

Required Qualifications

• Minimum 1 year of customer service experience.
• Prior call center experience strongly preferred.
• Strong computer skills and ability to learn new systems quickly.
• Excellent verbal and written communication skills.
• High attention to detail and strong data entry accuracy.
• Ability to multitask effectively in a fast-paced environment.
• High school diploma or equivalent required.

Preferred Qualifications

• Experience in healthcare, medical customer service, insurance, benefits, or related industries.
• Experience handling confidential or sensitive information.
• Previous experience working in a high-volume contact center environment.

Performance Expectations

Representatives are evaluated on:

• Quality of customer interactions
• Accuracy of documentation and data entry
• Attendance and reliability
• Call handling efficiency
• Customer satisfaction and issue resolution
• Ability to manage a high-volume workload of approximately 50-100 calls per day, depending on call complexity

Schedule Requirements

• Open availability is required
• Must be flexible to work various shifts as needed
• Reliable attendance and punctuality are essential

Ideal Candidate The ideal candidate thrives in a fast-paced environment, enjoys helping customers, can effectively manage multiple tasks at once, and remains professional under pressure. Success in this role comes from excellent communication skills, strong attention to detail, and a commitment to providing outstanding customer service.If you're looking for an opportunity to grow your customer service career in a dynamic, high-volume call center environment, we'd love to hear from you. Job Type & LocationThis is a Contract to Hire position based out of Plymouth, MI. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Plymouth, MI. Application DeadlineThis position is anticipated to close on Nov 24, 2026. Workplace TypeThis is a fully onsite position in Plymouth,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.