Jobs in the United States

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DC OPERATIONS MANAGER
HOME DEPOT U.S.A., INC.
United States
Position Purpose:The DC Operations Manager is responsible for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to…
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1251378: Vendor Manager - Vice President, Card Collections Litigation (OPVM10)
JPMC page
Wilmington, DE · Columbus, OH · San Antonio, TX
Manage external law firm relationships to deliver consistent recoveries, efficient operations, and responsible customer outcomes.
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Intern - Acquisitions and Asset Management
Denver, CO
Draft quarterly reports to investors to detail distribution amounts and property operations
Added 1 min ago
Assistant Store Manager
USA-PVH RETAIL STORES LLC
Retail CK Livermore, CA
Key Holder & Leader on Duty: As an Assistant Manager, you will lead store operations, including opening and closing procedures, managing day-to-day performance, coaching associates, and…
Added 1 min ago
Assistant Store Manager
USA-PVH RETAIL STORES LLC
Retail CK Livermore, CA
Key Holder & Leader on Duty: As an Assistant Manager, you will lead store operations, including opening and closing procedures, managing day-to-day performance, coaching associates, and…
Added 1 min ago
AN
Aquatic Examiner
American National Red Cross
Statewide, NJ · Statewide, GA · Statewide, NC · Statewide, IL · Statewide, NM · Statewide, NY · Statewide, MA · San Antonio, TX · Pittsburgh, PA · Statewide, HI · Statewide, KS · San Francisco, CA · Statewide, TX · Statewide, VA · Los Angeles, CA · Statewide, NV · Statewide, WV · Statewide, AK · Statewide, WY · Statewide, VT · Statewide, UT · Statewide, KY · Duluth, MN · Statewide, MD · Statewide, MN · Statewide, MI · Statewide, WA · Statewide, LA · Statewide, CA · Statewide, ME · Statewide, SC · Statewide, TN · Statewide, ND · Statewide, PA · Statewide, SD · Statewide, CO · Statewide, FL · Statewide, RI · Statewide, NE · Statewide, CT · Statewide, OH · Statewide, AR · Statewide, IA · Philadelphia, PA · Statewide, MT · Statewide, OK · Statewide, ID · Statewide, NH · Statewide, MO · Statewide, DC · Statewide, OR · Statewide, AL · Statewide, IN · Statewide, MS · Statewide, AZ · Statewide, WI
- $23 to $26 USD / hour
Additional duties as assigned by Training Operations & Development Manager or Service Delivery Leadership.
Added 1 min ago
Transportation Manager
Imperial Trading
Elmwood, LA
Conducts the interviewing process for potential employees; participates in the hiring and firing process; disciplines and commends employees accordingly; handles employee complaints;…
Added 1 min ago
Engineering & Maintenance Manager lll
Amcor
United States
Manage Engineering and Maintenance resources, equipment and materials to support plant operations by implementing capital projects aimed to advance the manufacturing process by reducing…
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Second Shift Production Supervisor
Amcor
Itasca Converting, IL
…Department. The Production Supervisor will coordinate with the Plant Manager and Floor Leads to ensure the department is meeting customer demands, and following all safety, food safety, and…
Added 1 min ago
TSP Operator
Amcor
RPSNA Streetsboro, OH
Must have experience using various computer programs · Must have the ability to identify and correct problems
Added 1 min ago
WMS Consulting Senior Manager
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Dallas, TX · Denver, CO · Detroit, MI · Ft. Lauderdale, FL · Hartford, CT · Houston, TX · Indianapolis, IN · Jericho, NY · Jersey City, NJ · Kansas City, MO · Los Angeles, CA · McLean, VA · Memphis, TN · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Richmond, VA · Sacramento, CA · Salt Lake City, UT · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
As a Senior Manager you will work in a collaborative and diverse team environment providing many opportunities to have an active voice. You will advise clients on their Supply Chain and…
Added 2 mins ago
CH
PT Overnight Bakery - 3am-11am- #11109
Clark Holdings Inc. / Tim Hortons
Buffalo, NY
- $16.5 to $16.75 USD / hour
…fillings, and decorations to enhance item presentation and process orders from customers. You will clean workstations and equipment, and perform other duties to ensure that customer needs…
Added 2 mins ago
Training & Dealer Support Manager
Norton Motorcycles
New York
Travel – 50% of the time, United States and Canada but must hold a passport and be able to travel internationally
Added 2 mins ago
Technical Support Manager
Norton Motorcycles
New York
Travel – 50% of the time, United States and Canada but must hold a passport and be able to travel internationally
Added 2 mins ago
SAP Consultant
Norton Motorcycles
New York
Reports to – Reports to Network / Legal compliance Manager North America
Added 2 mins ago
Specification Sales Engineer
IPEX USA LLC
United States
…Engineer! This role will report to the Applications Engineering Manager and cover the Eastern Mid-West US territory which includes the following States: Michigan; Illinois; Indiana; Ohio;…
Added 3 mins ago
Customer Service Representative
Circle K
Mount Pleasant, PA
Notifies Store Manager of any equipment failure or maintenance/supply needs.
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Assistant Manager (BONUSED)
Circle K
Grafton, OH
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 3 mins ago
Store Assistant (Bonused)
Circle K
Huntsville, AL
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 3 mins ago
Assistant Manager
Circle K
Spooner, WI
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 3 mins ago
Assistant Manager
Circle K
St. Joseph, MN
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 3 mins ago
Assistant Manager
Circle K
Plymouth, MN
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 3 mins ago
Store Assistant Manager
Circle K
Urbana, IL
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 3 mins ago
Assistant Manager
Circle K
St. Bonifacius, MN
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 3 mins ago
Store Assistant Manager
Circle K
Decatur, IL
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…

TEKsystems

Customer Service Manager

Rosemont, IL, United States

$90,000 to $130,000 USD / year

Apply on careers.teksystems.com About employer

Applications open in a new tab.

Job details

Pay: $90,000 to $130,000 USD / year
Education: Bachelor’s degree
Posting language: English
Posted: Nov 13, 2026

Original job description

Customer Service Manager Employment Type: Full TimeWork Arrangement: Fully OnsiteAbout the Opportunity TEKsystems is looking to help a client hire an experienced Customer Service Manager to lead a customer focused operations team and help strengthen the overall customer experience.This is a leadership role for someone who enjoys developing people, improving processes, solving complex customer issues, and using data to drive better business outcomes. The Customer Service Manager will oversee key activities across the customer lifecycle, including quotations, order management, shipment coordination, invoicing, and customer communication.The ideal candidate brings a combination of people leadership, customer service operations, process improvement, and ERP experience within a fast paced operational environment.

Key Responsibilities

Lead, coach, and develop a customer service operations team.
Create a customer first culture focused on responsiveness, accuracy, accountability, and service.
Oversee customer activities from quotation and order entry through shipment and invoicing.
Serve as an escalation point for complex customer issues and ensure problems are resolved quickly and effectively.
Identify root causes behind recurring issues and implement sustainable solutions.
Establish team goals, performance expectations, training programs, and development plans.
Monitor key performance indicators related to customer satisfaction, delivery, invoicing accuracy, quality, and overall service performance.
Analyze operational data to identify trends and opportunities for improvement.
Lead continuous improvement initiatives designed to increase efficiency, reduce errors, and improve the customer experience.
Apply Lean, Six Sigma, root cause analysis, or similar methodologies to improve processes.
Maintain standardized processes, documentation, workflows, and team coverage.
Support ERP data accuracy and identify opportunities to improve system related processes.
Partner closely with Sales, Logistics, Supply Chain, Accounting, IT, and senior leadership.
Support inventory activities, quality initiatives, and internal and external audits.

Qualifications

7+ years of progressive experience in customer service, customer operations, operations, logistics, supply chain, or a related field.
3+ years of people leadership experience.
Demonstrated experience coaching, developing, and holding teams accountable.
Strong background in customer service operations and process improvement.
ERP experience required, with SAP experience strongly preferred.
Experience with Lean, Six Sigma, continuous improvement, or root cause analysis strongly preferred.
Experience working with inventory, logistics, supply chain, order management, or fulfillment processes.
Experience establishing and managing KPIs and using data to drive operational decisions.
Exposure to quality management systems, audits, or ISO 9001 environments is a plus.
Strong Microsoft Office skills, particularly Excel.
Excellent communication, problem solving, organization, and cross functional leadership skills.
Bachelor's degree in Business, Operations, Supply Chain, or a related discipline required. MBA is a plus.

Why Consider This Opportunity? This is an opportunity to join an established organization where leaders have the ability to make a meaningful impact.The company offers an environment focused on:

Leadership: Own an important customer facing operation and develop a high performing team.
Impact: Improve processes that directly affect customers and business performance.
Career Growth: Join an organization that values professional development and internal growth.
Collaboration: Work closely with leaders across Sales, Operations, Supply Chain, Finance, and Technology.
Continuous Improvement: Help shape processes, workflows, systems, and performance standards rather than simply maintaining the status quo.
Stability: Join an established organization with a strong reputation and long term focus.

Job Type & LocationThis is a Permanent position based out of Rosemont, IL. Pay and BenefitsThe pay range for this position is $90000.00 - $130000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Why Work Here?

Join an established organization that offers the stability of a long standing business with opportunities to grow, contribute, and make an impact.

Employees can expect:

Stability: Join an established organization with a strong reputation in its industry. Career Growth: Opportunities for professional development and advancement. Collaborative Culture: Work with experienced professionals who value teamwork, accountability, and continuous improvement. Meaningful Impact: Have a direct influence on customers, operations, processes, and overall business performance. Operational Excellence: Be part of an environment focused on quality, efficiency, customer service, and continuous improvement. Cross Functional Exposure: Partner with teams across Sales, Operations, Logistics, Supply Chain, Accounting, and Technology. Job Type & LocationThis is a Permanent position based out of Rosemont, IL. Application DeadlineThis position is anticipated to close on Nov 27, 2026. Workplace TypeThis is a fully onsite position in Rosemont,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Apply on careers.teksystems.com About employer

More about this job

Skills

Customer service
Leadership
Process improvement
ERP
Customer experience
Lean manufacturing
Root cause analysis
Improve business processes
Documentation
Sales
Logistics
Supply chain management
Coaching
SAP
Quality assurance procedures
ISO 9001
Microsoft Office
Microsoft Excel
Communication skills
Problem solving
Collaboration
Teamwork

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Work requirements

Jobs in the United States