Customer Service Manager

Customer Service Manager Employment Type: Full TimeWork Arrangement: Fully OnsiteAbout the Opportunity TEKsystems is looking to help a client hire an experienced Customer Service Manager to lead a customer focused operations team and help strengthen the overall customer experience.This is a leadership role for someone who enjoys developing people, improving processes, solving complex customer issues, and using data to drive better business outcomes. The Customer Service Manager will oversee key activities across the customer lifecycle, including quotations, order management, shipment coordination, invoicing, and customer communication.The ideal candidate brings a combination of people leadership, customer service operations, process improvement, and ERP experience within a fast paced operational environment.

Key Responsibilities

• Lead, coach, and develop a customer service operations team.
• Create a customer first culture focused on responsiveness, accuracy, accountability, and service.
• Oversee customer activities from quotation and order entry through shipment and invoicing.
• Serve as an escalation point for complex customer issues and ensure problems are resolved quickly and effectively.
• Identify root causes behind recurring issues and implement sustainable solutions.
• Establish team goals, performance expectations, training programs, and development plans.
• Monitor key performance indicators related to customer satisfaction, delivery, invoicing accuracy, quality, and overall service performance.
• Analyze operational data to identify trends and opportunities for improvement.
• Lead continuous improvement initiatives designed to increase efficiency, reduce errors, and improve the customer experience.
• Apply Lean, Six Sigma, root cause analysis, or similar methodologies to improve processes.
• Maintain standardized processes, documentation, workflows, and team coverage.
• Support ERP data accuracy and identify opportunities to improve system related processes.
• Partner closely with Sales, Logistics, Supply Chain, Accounting, IT, and senior leadership.
• Support inventory activities, quality initiatives, and internal and external audits.

Qualifications

• 7+ years of progressive experience in customer service, customer operations, operations, logistics, supply chain, or a related field.
• 3+ years of people leadership experience.
• Demonstrated experience coaching, developing, and holding teams accountable.
• Strong background in customer service operations and process improvement.
• ERP experience required, with SAP experience strongly preferred.
• Experience with Lean, Six Sigma, continuous improvement, or root cause analysis strongly preferred.
• Experience working with inventory, logistics, supply chain, order management, or fulfillment processes.
• Experience establishing and managing KPIs and using data to drive operational decisions.
• Exposure to quality management systems, audits, or ISO 9001 environments is a plus.
• Strong Microsoft Office skills, particularly Excel.
• Excellent communication, problem solving, organization, and cross functional leadership skills.
• Bachelor's degree in Business, Operations, Supply Chain, or a related discipline required. MBA is a plus.

Why Consider This Opportunity? This is an opportunity to join an established organization where leaders have the ability to make a meaningful impact.The company offers an environment focused on:

• Leadership: Own an important customer facing operation and develop a high performing team.
• Impact: Improve processes that directly affect customers and business performance.
• Career Growth: Join an organization that values professional development and internal growth.
• Collaboration: Work closely with leaders across Sales, Operations, Supply Chain, Finance, and Technology.
• Continuous Improvement: Help shape processes, workflows, systems, and performance standards rather than simply maintaining the status quo.
• Stability: Join an established organization with a strong reputation and long term focus.

Job Type & LocationThis is a Permanent position based out of Rosemont, IL. Pay and BenefitsThe pay range for this position is $90000.00 - $130000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Why Work Here?

Join an established organization that offers the stability of a long standing business with opportunities to grow, contribute, and make an impact.

Employees can expect:

Stability: Join an established organization with a strong reputation in its industry. Career Growth: Opportunities for professional development and advancement. Collaborative Culture: Work with experienced professionals who value teamwork, accountability, and continuous improvement. Meaningful Impact: Have a direct influence on customers, operations, processes, and overall business performance. Operational Excellence: Be part of an environment focused on quality, efficiency, customer service, and continuous improvement. Cross Functional Exposure: Partner with teams across Sales, Operations, Logistics, Supply Chain, Accounting, and Technology. Job Type & LocationThis is a Permanent position based out of Rosemont, IL. Application DeadlineThis position is anticipated to close on Nov 27, 2026. Workplace TypeThis is a fully onsite position in Rosemont,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.