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Added 11 mins ago
SC
Program Technician II
State Controller's Office
CA
- $3,833 to $4,804 USD / month
Under general supervision provided by the Supervising Program Technician II, the Program Technician II will independently provide sensitive and detailed information to employees, state…
Added 13 mins ago
HR SPEC (INFORMATION SYSTEMS/MILITARY)
Air National Guard Units
Eielson AFB, AK
…or prevent a high state of readiness. Serves as the system manager for case management tracking systems. Responds to inquiries from all MAJCOM managers, base-level personnel system…
Added 13 mins ago
HESS Administrative Coordinator
Carnival Cruise Line
Fairbanks, AK
Coordinates Drug & Alcohol program documentation, recordkeeping, random testing pool administration, tracking, and reporting in partnership with the Training Manager.
Added 13 mins ago
Cybersecurity Engineer (Cloud)
Amentum
Juneau, AK
Administer assigned cloud security posture management and workload protection capabilities, including environment onboarding, policy configuration, security recommendations, coverage…
Added 13 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
Juneau, AK
…for the secure adoption, monitoring, testing, and lifecycle management of AI capabilities across commercial, government, and hybrid cloud…
Added 16 mins ago
IS Program Manager-Enterprise Medical Device Strategy - Remote
Providence St. Joseph Health
Billings, MT
Balancing strategic support with tactical program leadership, the IS Program Manager leads the development and chartering of enterprise programs and initiatives, establishes program…
Added 16 mins ago
Human Resources Generalist
Jobgether
Remote, United States
…international organization. You will oversee employee data management, HR systems, payroll-related processes, compensation administration, and workforce reporting. Working closely with…
Added 18 mins ago
Program Supervisor I (Secure Residential)
Cascadia Health
United States
Position Description: The Program Supervisor I works as a member of an interdisciplinary team to implement and monitor treatment for residents within the secure residential facility, while…
Added 22 mins ago
Area Manager
Synergis
Belvidere, IL
Synergis' client is a national leader in yard management and supply chain services, with more than 5,000 employees nationwide. They are seeking an Area Manager to lead multi-site operations…
Added 22 mins ago
Area Manager
Synergis
Davenport, IA
Synergis' client is a national leader in yard management and supply chain services, with more than 5,000 employees nationwide. They are seeking an Area Manager to lead multi-site operations…
Added 22 mins ago
Site Manager
Synergis
Davenport, IA
Synergis' client is a national leader in yard management and supply chain services, with more than 5,000 employees nationwide. They are seeking a Site Manager to lead operations at a…
Added 39 mins ago
Talent & Workforce Consulting Manager - Life Science
Accenture LLP Company
NY
Experience analyzing workforce and skills data to develop actionable recommendations for workforce planning, talent management, organizational design, and skills-based transformation…
Added 39 mins ago
HR Reinvention Industry & Process Advisor Manager, Life Sciences
Accenture LLP Company
NY
As an Industry & Process Advisor Manager in HR Reinvention, you will help our clients pivot and lead them to reimagine the HR function. Your experience in the field makes you a leader that…
Added 48 mins ago
Senior Manager, Retention Marketing, Ads & DoorDash for Business
DoorDash USA
Remote, United States
As the Senior Manager of Retention Marketing for Ads and DoorDash for Business (DDFB), you will lead a team of Marketers responsible for marketing communications with Advertisers and DDFB…
Added 50 mins ago
UB
General Manager
Ulta Beauty, Inc.
Parsippany, NJ
- $87,360 to $120,640 USD / year
The General Manager (GM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 50 mins ago
UB
Lead Cashier
Ulta Beauty, Inc.
Cedar Knolls, NJ
- $17.5 to $26 USD / hour
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to…
Added 50 mins ago
UB
Guest Coordinator
Ulta Beauty, Inc.
Edgewater, NJ
- $17 to $25 USD / hour
…products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events),…
Added 1 hour ago
SO
Construction Resident Engineer (PE II) - Colorado Springs and Pueblo
State of Colorado
Colorado Springs, CO · Pueblo, CO
- $119,184 to $122,940 USD / year
…professional development. Perks include Colorado Employee Assistance Program (CSEAP) counseling, wellness, credit union membership and employee discount program. Visit CDOT Benefits for…
Added 1 hour ago
Manager, Project Manager (Labor Advisor)
Capital One
Wilmington, DE
We are seeking a Manager of Project Management focused on Workforce Strategy and acting as a Labor Advisor to multiple teams within the Bank Tech organization. In this exciting role, you…
Added 1 hour ago
Social Worker I
CalHR
Crescent City, CA
Incumbents in the Social Worker I/II classification receive direct supervision from a Social Worker Supervisor, or other higher-level supervisor or manager.
Added 1 hour ago
Social Worker II
CalHR
Crescent City, CA
Incumbents in the Social Worker I/II classification receive direct supervision from a Social Worker Supervisor, or other higher-level supervisor or manager.
Added 1 hour ago
Social Worker IV
CalHR
Crescent City, CA
Social Worker IV A/B requires a Master's degree and social work case management experience in a public or private social services agency. This is the highest non-supervisory level in the…
Added 1 hour ago
Senior Associate, Marketplace - Occasions Strategy & Operations
DoorDash USA
NY
…execution process, and so much more. You will report into a Manager on our Occasions…
Added 1 hour ago
Senior Manager, Commissioning Engineering
Bristol Myers Squibb
Devens, MA
The position, Sr. Manager Commissioning Engineering will be part of the Validation team reporting to the Associate Director, Validation Engineering and support clinical and commercial…
Added 1 hour ago
Hospital Delivery System Innovation (HDSI) Project Manager
State of Massachusetts
Boston, MA

Closed listing

TEKsystems

Customer Experience Manager

Bethpage, NY, United States

$50 to $65 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $50 to $65 USD / hour
Experience: 1) 7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Member Experience Intelligence (MXI) Capability Acceleration Lead is a strategic and execution-focused leader responsible for accelerating the maturity, activation, and operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and organizational action, ensuring that insights generated through the MXI ecosystem are translated into meaningful improvements to the member experience.

Working across business channels, operations, digital, technology, analytics, marketing, and member-facing functions, the incumbent will help operationalize MXI strategy, strengthen governance and operating rhythms, expand listening capabilities, and establish scalable practices that support organizational growth and future integration initiatives. The role requires a highly collaborative professional who can navigate ambiguity, influence without authority, and drive outcomes through a strong member-centric lens.

Top Skills' Details

7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Qualtrics experience (or a comparable platform).
Demonstrated experience translating strategic initiatives into operational execution and sustainable business practices.

Job Description:

MXI Strategy Execution & Capability Development

Translate Member Experience Intelligence strategies, priorities, and emerging capabilities into executable operating models, workplans, processes, and sustainable business practices.

Partner with leadership to advance the maturity of member listening and intelligence ecosystem.

Identify opportunities to improve the effectiveness, consistency, and scalability of MXI practices across the organization.

Develop and implement repeatable frameworks that support long-term capability growth and organizational adoption.

Insight-to-Action Leadership

Partner with MXI analysts and business leaders to transform member insights, feedback, operational data, and behavioral signals into actionable business opportunities.

Facilitate the translation of intelligence into measurable initiatives, operational improvements, and member experience enhancements.

Ensure recommendations are strategically aligned, operationally feasible, and focused on improving member outcomes.

Drive accountability for action planning, ownership assignment, and execution follow-through resulting from MXI findings.

Channel Governance & Operating Rhythm

Support and facilitate monthly channel intelligence reviews and operating forums.

Ensure member experience insights are effectively communicated, prioritized, and assigned for action.

Establish governance practices that promote transparency, collaboration, and consistent decision-making.

Monitor progress against identified actions and help remove barriers to successful implementation.

Member Experience Advocacy

Serve as a champion for the member perspective across strategic and operational initiatives.

Evaluate business processes, policy changes, organizational initiatives, and service delivery practices through the lens of member impact.

Promote a culture that prioritizes member-centric decision-making and continuous experience improvement.

Help business leaders understand and act upon the member implications of operational decisions.

Listening & Intelligence Expansion

Support the continued evolution of MXI capabilities beyond traditional survey programs.

Assist in the integration and utilization of digital experience data, contact center intelligence, passive feedback mechanisms, and behavioral signals.

Identify opportunities to enhance the breadth, depth, and effectiveness of member listening strategies.

Contribute to the development of holistic intelligence practices that connect multiple sources of member feedback and operational data.

Cross-Functional Collaboration & Program Coordination

Coordinate initiatives involving business channels, operations, digital, technology, analytics, marketing, and other stakeholder groups.

Build strong partnerships across organizational levels to drive alignment and momentum.

Facilitate problem-solving discussions and consensus-building among diverse stakeholders.

Influence outcomes through collaboration, credibility, and relationship management rather than direct authority.

Quality Assurance & Operational Excellence

Review analyses, presentations, recommendations, project plans, and operating models for completeness, clarity, accuracy, and actionability.

Challenge assumptions and identify gaps, risks, dependencies, and improvement opportunities.

Ensure communications are executive-ready and effectively convey insights and business implications.

Promote disciplined execution and continuous improvement throughout MXI initiatives.

Capability Documentation & Knowledge Transfer

Develop documentation, toolkits, governance materials, operating procedures, and best practices to ensure sustainability beyond the temporary assignment.

Establish processes and resources that support long-term organizational ownership of MXI capabilities.

Facilitate knowledge transfer activities to internal stakeholders and leadership.

Ensure key learnings and operational practices are embedded within the organization.

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About employer

More about this job

Skills

Customer experience
Leadership
Translation
Collaboration
Decision making
Business processes
Problem solving
Quality assurance
Presentation skills
Process improvement
Documentation

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